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June 2023 by Monica F
Customer service at this location is phenomenal! The girl who I assume to be the manager is awesome and seems to care a lot about her staff and customers. It felt welcoming and no matter how many different sizes and styles I tried on they made sure I left with something that fit and was comfortable for me. 10/10 shopping experience!
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April 2023 by Aimee Stuckey
Absolutely love the service at the Red Deer location. Always so helpful and they go above. Love that they price match with the website. Thank you Red Deer staff, you are all amazing!!
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January 2023 by Wayne Cook
The staff at this store are excellent - nothing is too much trouble! They offer help but do not intrude when it is not needed. They give honest opinions even if that means they lose a sale. The product is great and reasonably priced.Of special mention on our last visit was Nadine. Thanks for your extra special help this time! For a great and comfortable shopping experience, go to this store!By the way - this review was unsolicited and we do NOT know anyone who works for American Eagle personally.
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January 2023 by Donna Desjarlais
Phenomenal service!!! I was there on boxing day and let me tell you busy is an understatement. There were swamped but still made time for everyone and the manager bought the staff pizza so they didn't have to deal with the food court. 10/10???
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January 2023 by Dana MacKinnon
Love these clothes. Affordable!! and have sizes to fit my small teens!
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January 2023 by Fred Garrett
Very helpful clerks
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December 2022 by Emily Cascon
the ladies at this location are fantastic! as a plus sized woman it’s hard to find jeans that work for me, and i’ve always had such a great help here finding mine. they even let me bring back my jeans that had ripped to exchange with no issues 3 months later. i’ll definitely only buy my jeans here!
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December 2022 by Winnie Huisman
Great store. They have a awesome program for Frequent shoppers.
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August 2022 by Alysia Pope
I absolutely love this brand. The only place I buy my jean shorts. They have the best selection and they're always super comfortable. Most of the staff are always super pleasant to deal with but sometimes I go in here and no one even acknowledges me. I was in shopping today and had full intentions of buying some clothes but one of your sales girls was on me like every 5 seconds and I did not enjoy my shopping experience so I left without buying anything today. She absolutely needs to work on her customer service.
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July 2022 by Miriam de Goeij
Organized and lots of selection, decent sized sale section too! Friendly staff :)
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May 2022 by Shyanne Blake
There is nothing wrong with the brand itself, I love all of their products BUT I think there needs to be some major customer service training in this specific store. I’ve had friends tell me stories about going in and nobody acknowledging them which is a big no no in customer service. I went in under the impression that I wouldn’t be acknowledged either but instead the employees were very overbearing. One girl asked me if I needed help with anything and when I said no, she let me be. Another girl who was only standing a few feet away asked me directly after if I needed help AGAIN. I said I was on break with a time limit and just taking a look. This is when she chimed in and said “Well that’s what we’re here for, to help you get in and out fast” and kept insisting on helping me. Customers shouldn’t have to say no more than once. If they say NO and end up needing help with something, they’ll tell you. This store needs to find a happy medium between not acknowledging customers and being overbearing because honestly that just scares customers away. Not to mention that many of them have a stuck up attitude/vibe to them rather than a laid back and welcoming vibe. I have a friend who works here so this isn’t meant to be an attack but more so just input.
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April 2022 by S2F Fitness
One of my favorite stores to go to for jeans and sweaters. The selection is good, prices reasonable and staff are excellent.
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April 2022 by Sierra Morse
Is it normal for the staff to be having their phones out and ignoring customers ? No one wants to hear about your personal life. It’s meant for after work !!!
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September 2021 by Shane Stewart
Manager at the red deer outlet is a loser
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July 2021 by Jesslyn Stephanie Chacon
Great walking into American eagle and seeing employees on their phone instead of helping out the poor cashier or customers. The cashier was the only one at cash and accidentally forgot to take the sensor off. Which is fine I’ve worked at American eagle and retail before i know it can get stressful. When I go back to get the sensor off the same employee was still on her phone. And many were standing around socializing. So many employees and maybe two doing their job.
