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January 2024 by Payton Todd
Had the pleasure of buying my 2024 Crosstrek through Brad White with Subaru of Lethbridge and couldn’t be happier with the service received from not only Brad but the entire dealership. After going through some delays and recalls Brad, Conner in finance and their GM Luke did everything they could to make sure I was well taken care of and informed. If you’re looking to purchase a Subaru product this is the place to go!
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January 2024 by Lord Greystaff
We went to almost every dealership in town, and Subaru and Brad White were the most upfront, honest, and easiest to work with. My beautiful WRX came right before Christmas, as estimated. While we certainly looked around, once you go Subaru it’s tough to go anywhere else. No pressure, no games.
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December 2023 by Savanna Wortley
I would give 0 stars if I could. I went to purchase a Crosstrek in August and was told that it would be about 6-8 weeks to receive. More than 14 weeks in and they cannot tell me when I would receive the vehicle. They told me there were delays in shipping that they couldn't control, but I felt like every time I spoke to someone the story changed and become more convoluted. When I complained that I was frustrated with the lack of transparency and having to wait much longer than I was told I would, Brad White told me "the world is a big place". I have never been so insulted. When I tried to complain and seek clarity from Joe, he offered to give me a vehicle for more money, making it seem as if he was giving me a "deal". When I said no, his tone was extremely demeaning as he said he was giving me a vehicle with all the bells and whistles for a great deal. I'm sorry, but after I had been insulted by being told that the world is a big place as if I am an infant, I am not interested in paying more money to receive a vehicle I didn't ask for. I ended my contract with Subaru and am working instead with Westwind Honda. I will NEVER recommend Subaru and never deal with them ever again.
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December 2023 by Ben Tomasta
Emailed with some questions regarding the potential purchase of a new WRX, as I was shopping around a few Subaru dealers.My sales associate was helpful, quick to reply and knowledgeable.But unfortunately we did not get very far into discussion when I was informed that Subaru of Lethbridge will ONLY sell a new vehicle to "returning customers and customers who live in the sales region" and being located near Calgary, I fall outside their sales region.
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October 2023 by Carolyn Holyoke
We appreciated the non-aggressive sales approach when we purchased our new Subaru. Kirk was great and knowledgeable and we would recommend him to anyone. So happy with our new wheels - thanks again!
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October 2023 by Teena Cormack
They have been extraordinary with me and have done everything possible to assist me. Honest, considerate and professional!
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September 2023 by Connie Elford
I had a fantastic experience with Lethbridge Subaru. The entire team was beyond helpful, caring, and profession. I felt like I mattered. I had an oil change done on my Crosstrek on the west side of town. The company who did the oil change caused oil to spray all over my engine and exhaust 3 times then had me drive home. People thought my car was on fire. I had my vehicle towed to Subaru. Right from the start I knew that they would fix what Mr. Lube did and they fixed everything for very reasonable cost on the same day. They understood what happened to me and took care of the problem. I can not begin to express my gratitude to Subaru. Subaru treats you like family unlike Mr. Lube who is refusing to compensate me. Thank you Subaru. You guys are the best of the best.
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August 2023 by Wyatt Balko
I've dealt with friendly staff here but when I brought my Crosstrek in for a squeak relating to a back tire I left feeling ridiculed. Adding to this, the fellow who told me he remedied the issue, with a smirk on his face, in fact did nothing. I still experience a squeak. I have further issues with my vehicle, and I'm certain this place will feed me more lies until my warranty ends. So what I got from going in for help was ridicule and lies. I'm only giving stars for the handful of friendly staff they do employ. I do not recommend this dealership.Additional info. Was in to have my driver side front CV axle replaced. They charged me my deductible, but they could not have done any replacement as I experienced the same click. I ended up changing it myself and the clicking stopped.
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July 2023 by Jonny Friesen
Absolutely fantastic experience buying my new Subaru from Brad White at Subaru of Lethbridge. From the moment I walked through the door to driving my new car off the lot I felt like I was being taken care of. Never felt pushed or pressure through the entire experience. They listen to my needs and found the perfect car for me. The mechanics helped me out with technical questions and to ensure my aftermarket wheels would fit. They took care of every detail making the experience relaxing and enjoyable. If you're in the market for a vehicle check these guys out and ask for Brad White. The guy knows his stuff!
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July 2023 by Thomas Clerk
Great service!! Great, friendly staff! We bought our Subaru at a different location but would rather come back to this one!
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May 2023 by Maureen Van Ieperen
Great service department, friendly staff and knowledgeable, efficient at doing regular service maintenance and/or resolving any issues expediently and proficiently. Thanks Jennifer and all staff I have had contact with in service, parts, and front counter. 5 stars
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March 2023 by Andrew LAN
My car was serviced at Subaru of Lethbridge on August 2022, found out that 4 wheel studs/nuts were cross-threaded when I tried to rotate the tires this February, had to replace them all, I guess this is so called "high quality" service
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December 2022 by Jefferson Gardner
If you're in the market to buy, go see Brad White. I've been in management in the automotive business and Brad was a pleasure to work with. Never felt for a second like he was trying to sell anything that wasn't necessary. Very pragmatic and focused on finding the right vehicle for your needs.After sales service has been pleasant as well.
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December 2022 by Easton Bittner
Great service and a very helpful team, no pressure environment and very accommodating.I was shopping from out of town and received much better service here than any of the local dealerships, well worth the 2-hour drive to pick up the vehicle.
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November 2022 by Candace Keen
We ended up purchasing at another Subaru dealership, but I just wanted to say how great to deal with these guys are! Brad was very helpful and kind and followed up to make sure we had what we needed. I would not hesitate to send my friends and family to this dealership.
