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November 2024 by Sharon Smerek
Thry carry most of the products I need . Unfortunately, some they no longer do, as it is now only sold in their USA stores.
They will price match, so that is good . Staff is knowledgeable.
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October 2024 by Meer O
It's hard not to enjoy a pet friendly store. Definitely a place to treat the furbabies.
Large aquatic section shared with a wall of birds, a corner for reptiles, and a column of hamsters/gerbils. Let's not forget the wall of cats for adoption by the front tills.
I found their vitamins and supplements to have rather limited options.
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September 2024 by Nathaniel DeGraw
This post is strictly regarding the grooming services. Website says Nail Trimming is walk-in only. Walked in, no other people or dogs in there, The lady didn't give me or my dog the time of day until I finally said something, at which time she said she didn't have time to do nails. Come back later. I came back 3 days later, the grooming service is completely closed today. Get it together, Petsmart.
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September 2024 by D N
Dog friendly with a huge selection and reasonable prices.
Knowledgeable and friendly staff add to the shopping experience.
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August 2024 by Cross Overland
Very disappointed customer. Been coming here for grooming for more than a year, booked two appointments before we go south and the first one was cancelled because the young man said he had a family emergency and had to leave and we were on the cancellation list, so I understand that reason but… I popped in yesterday to see if they would be able to get my dog in anytime soon and the gal there was extremely rude and said flat out no. So I asked if the groomer would be back for my September 26th appointment and she said no again and then said she will be cancelling that appointment as well. Her reason was they don’t and won’t have a groomer to groom my dog, I said well that’s over a month away and she said very rudely that groomers are hard to find and she knows they will not have one then. Sadly she cancelled my September 26th appointment and was about as rude as you could possibly be for someone in customer service. No wonder they can’t find a groomer, who could work with a snaggly negative individual as her?
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August 2024 by Miranda Mehrer
We love bringing our dog to petsmart for monthly nail grinding and grooming. Our dog just had her appointment with Lisa and she looks and smells great. Lisa was also super friendly and attentive at drop off and pick up!
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August 2024 by Jeremy Berlando
After waiting a month and a half, they emailed me a cancelation on my grooming appointment, and don’t answer the phone. Terrific service for a vipp
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August 2024 by Mahima Salwan
Rude staff,not happy with customer service. Not body shaming for indentity she is big fat lady talks rudley eventhough I am regular customer of petsmart. Rolling eyes is not a good customer service.
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August 2024 by Karen R
Using their online booking system, I booked my dog in for a cut with a day and time that worked for my family. We have kids who are currently in summer programs. After a month of waiting, I got a call from a groomer advising me that she had cancelled my Wednesday late morning appointment for a Tuesday early morning, which didn't work for me, but I told the groomer over the phone that I'd try my best to get there at the time she booked me in for. Long story short, I was late. The groomer didn't even offer to reschedule, and my dog also wouldn't be able to wait another month. The groomer on site informed me that she had my dog booked in for a half hour, while in the past they'd booked him in for at least an hour due to his breed. So it does worry me a bit that they'd only provide half the service without my knowledge or that they're planning to rush. Let's just say that after a decade of going to Petsmart, I think we'll go elsewhere, especially after reading the recent reviews below.
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August 2024 by RunningRed 19
I booked my 2 dogs in to get their nails trimmed, appointment day comes and I was told that both dogs needed Rabies Shot Certifications (I confirmed they had updated Rabies shots over the phone while booking the appt she mentioned nothing about a certificate) and didn’t take the dogs in. it just would’ve been nice to know about that rule instead of wasting my time..
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August 2024 by Suzannah MacDonald
Always have a great experience while here. Staff are friendly and don't try to give false knowledge, if they don't know something they find another coworker who does or they let you know.
Supplies for dogs, cats, birds, fish, reptiles or small rodents From food to decor to accessories or tank/housing care. You won't be disappointed!
They offer grooming services, have cats up for adoption, birds, rodents, and a selection of salt and fresh water fish.
So much you can find or buy to suit your needs!
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July 2024 by Giovanny Romero
My dog love the place, they have a great variety of food, treats and toys for them
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July 2024 by C Earl
Always find what we need. Clean and organized shelves, very friendly staff!
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July 2024 by Andrew Hubbard
It's expensive but has the best selection in Lethbridge.
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July 2024 by D K
Lots of great items and animals
