-
April 2024 by Mr. Beans and Domino the Diva Great Danes
I was there to discuss family phone plans for the future. I found all the information I needed from Jackie with a whole bunch of friendly advise and positive attitude. Looking forward to doing business with this store.
-
April 2024 by Sue Reid
We had the most professional yet compassionate treat from VWEDE. What a wonderful and knowledgeable person. Our rather complicated issue was resolved and we were able to be on our way. Hays off to your fantastic employer WVEDE
-
April 2024 by Bobby Toth
Won’t answer the phone
-
April 2024 by Greg Fehr
Had a great experience with BELL.Very helpful
-
February 2024 by Marlaina Ditrich
Dealing with the Bell Store on Mayor Magrath Dr. S in Lethbridge, AB has been the worst experience I have ever had with upgrading my phones and services. The first day, I was told I couldn't order phones, as their systems were down. The next day, it took an hour and a half to order 2 phones, upgrade my phone plan, and get 2 new lines added to my account. I was then given misinformation about the phone plans I upgraded to. I was also told it would take 3 to 5 business days to have the phones shipped. I am now on business day 10 and when I called the Bell Store, I spoken to a very rude woman, who refused to give me her name, but is the same woman who answers the phone, as I have called a few times to check on the delivery of the phones, she has escalated the situation with her rudeness. She proceeded to tell me that she couldn't tell met he status of the shipment of my phones. That the "national" company, which is Bell has no way of tracking shipments, and they are only told that there is a delay, but no other information. She could not tell me where the phones were, or if they had been in fact ordered or not. I asked who I could contact she stated customer service, which are the ones who told me that I would have to contact the store where I ordered to phones to get confirmation of the delivery date. I proceeded to complain that I have been getting charged for the 2 new phone lines, the 2 new phones and upgraded phone plans since February 2nd, which she claimed shouldn't have been activated until the phones got here, but that is not what happened and her comment to me was that she "couldn't verify anything that a sales person would have said to me and what they say verbally isn't a binding contract". I'm deeply disturbed that an employee at Bell would be ok with stating in a round about way that their sales employees say whatever they want and there is no way for a customer to hold them accountable. DO NOT DO BUSINESS with this store. They do not provide customer service, the woman I spoke to should never, ever be allowed to engage with the customers due to her unwillingness to help solve problems or put the customer at ease... or maybe her unwillingness is due to the fact that she gets angry calls daily because of their inability to do business in good faith and provide accurate information. Shame on them!!
-
February 2024 by Randy Peters
Had to visit a Bell store to verify my identity for an order, and they were able to get it done quickly. Friendly service.
-
January 2024 by Danielle M
Store Manager Ty was super friendly, helpful and easy to deal with! Great service
-
January 2024 by Carla Clarkson
Terrible service with repair on a less than one month old phone. Three months with no phone no information. Staff was rude and unhelpful. Zero stars don't recommend.
-
January 2024 by jason hunt
The manager Ty was amazing. Very knowledgeable and answered all of my concerns. Best bell experience I have ever had.
-
September 2023 by mikayla Potterton
Amazing customer service and exceptional knowledge on products and services, I highly recommend.
-
August 2023 by Terrance Reis
In and out very quickly. Assisted by Raj, helped with exactly what I needed. Would recommend.
-
July 2023 by dyago
Great during sale but if you come back with a problem it's a different story. I dropped my Samsung 22$ Ultra and damaged the screen. No problem since The smiling salesman sold me a $21 /mo insurance policy. I returned to Bell to make a claim but no more smiling faces. Instead I was handed a post it note with a web address on it and I was on my own. After jumping through all the hoops of dealing with an insurance claim online I found out the " small service charge" described by the Bell rep was $400. Coincidentally about the same price as replacing the screen locally. The insurance company sent a refurbished replacement so I had to transfer my info and erase and return my old phone. Now I own someone else's phone l know nothing about. I requested to be let out of my contract and return this phone but they wanted my first born child to do it. They did let me cancel the insurance. That is my experience with Bell after sale service.
-
July 2023 by Mike Fitton
Great service from Raj this time, and Charlie previously. They know their stuff and made it painless to do business there!
-
July 2023 by Joanna logodin
Cody is the Bomb ? Absolutely amazing customer service and so helpful..
-
May 2023 by Ritvik Munjal
Mr. Raj is very helpful. He always treat us with big smiley. Such a sweet guy.
