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November 2024 by Jan Haake
Brand new fridge delivered in August. Broken since mid September. It is now October 31st and I still have no working fridge. Unreal. Customer service is useless and takes their sweet time. No care at all that I have no working fridge for 6 weeks now.
Last time ill be buying from Ashley.
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October 2024 by Colton Gouw
Very professional from sales to delivery appreciate the delivery being a rural address much appreciated five star thank you
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February 2024 by Tara Redekop
Karen was fantastic to deal with from the moment that I walked into the store, right through to a few weeks later when I bought the pieces of furniture that I loved. She kept me updated about pricing and availability. John R was professional, personable and a great listener. I will go back again and have no doubt that I will experience the same high level of customer service.
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February 2024 by Gary Wittebolle
Once leaving the store after our purchase, the phone would not stop pinging from all text notifications Ashley’s was sending. Simple communication from our sales consultant would suffice.
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February 2024 by April Hamilton
Thanks to Val for your excellent service!
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February 2024 by Monika Wityk
First time purchase. The most confusing and frustrating experience ever! Still don’t have my item.
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February 2024 by Dan B.
Awful experience. Took our money and gave us 3 week delivery time. Turned into 4 months with uncertainty of receiving furniture on-time. Customer care and sales representatives of Ashley’s in Lethbridge are underwhelming, disappointing and argumentative. None of the employees took care of our concerns or offered reasonable solutions, employees were quick to pass us off to the next person or manager or employee without addressing the problem or offering solutions. When picking up our console table order at the store, the warehouse employee dropped it flat on the ground from 5ft high and brushed it off as if nothing happened. It was damaged on the bottom and corners when we took the packaging apart. No one called us back to address the problem or offer a replacement.Truly an unforgivable experience shopping at Ashley’s. My wife and I will never shop there again, neither will our friends and family.The manager, Steve, of the Lethbridge Store is a complete dud. POS.
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February 2024 by Jolie Anctil
We had the pleasure of dealing with Vel. Very friendly, knowledgable, with no pressure. We bought 3 appliances, and they offered the best price.
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February 2024 by Dylan Cannady
Best quality furniture and great delivery service. Highly recommend this store.
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February 2024 by B Aldridge
This company has the worst customer service!!!! I purchased a dual recliner from them and the reclining mechanism was damaged upon delivery. They insisted that the chair needed to be repaired rather than giving me a replacement chair. I felt that having to repair a very expensive chair even before we sat in it was not acceptable.However we did agree to have the chair repaired but after the repair the back would not return to the full upright position and the side of the chair was noticeably loose.I have contacted customer service again and they say I need to send them a video of the problem. They say that they can not send any one to inspect the problem. To quote "We do not do home inspections!"I would never buy from this company again!!!!Poor quality and even poorer service!!!!
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February 2024 by Joseph Nadeem
Excellent Home Furniture Store, Company is always looking forward to help entire community of Lethbridge in different ways,everyday best low prices with NEW,Now,WOW. Ashley is the reason for number one Furniture manufacturer in the world. It's highly recommended for fill your homes with New Furniture. And especially visit Ashley for your better healthy SLEEP, they are educating the community, how to sleep better and stay healthy.
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February 2024 by Hailey Byers
John helped us find a fridge on a very tight timeline. He was able to help us take one home same day! He was very knowledgeable, and when he wasn’t sure he made sure to get us answers. Thanks for your help John!
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February 2024 by Lynn Bruder
We spent quite a bit of time searching for the right chair, Steve and John were very patient with us. Thanks for the help Haven’t got the chair yet tho!
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February 2024 by Rachael Newcombe
Great customer service and the delivery team was exceptional!
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January 2024 by Dianne Carter
We had some furniture delivered today. Thanks so much to Francois and Ryan. They were extremely friendly and did a lovely job of setting up our furniture.
