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August 2024 by Melissa
When I needed a cut & foils this year, I reached out to two salons & went with the one that answered first: Zulu. I should have waited for the second place.
I advised I wanted a stylist experienced with curly hair. I was provided two options and told they’re both “great” with curly hair. That should have been my 1st clue: not everyone is “great” with curly hair.
When I arrived at the appointment, I showed the stylist a photo (with explanation on how the cut is achieved) and advised her that I wanted bangs like the one in the photo.
The stylist barely glanced at the photo, did not take time to read what was written about the cut or discuss it with me. That should have been my 2nd clue.
When initially making the first cut of my bangs, the stylist asked how thick or thin I wanted them. I thought this was odd as she should have been referring to the picture. That should have been my 3rd clue.
At no time during the cut did the stylist check that both sides of the cut were even.
Half way through the cut, I just resigned myself to not getting the cut in the photo I showed her.
Once I got home and spent a week trying to work with the cut, I realized: 1) The bangs were not cut evenly at the root & are mixed in with the longer hair; 2) The length was not even on both sides, nor were the “layers” that were cut; 3) The cut resulted in a triangle above my shoulders and longer sections just hanging beneath that.
I sent an email to Management: 1) explaining the above; 2) attaching 9 photos 3) advising that I had been referred by a long-time client of theirs; and 4) advising that I had to drive from central Alberta for the appointment (3 hours + gas + time spent in salon + cost of the cut).
Management responded and said they would re-do/correct the cut at my convenience.
I advised (1) I’m now gun-shy about the salon (2) it was difficult enough for me to schedule that appointment (3) I've already spent the time (3 hrs) & money to drive there and I'm not willing to do so again (4) any corrective measures at this point will make my hair too short.
3 BUSINESS DAYS, no response. I followed up with Management & asked what other compensation they could offer.
They responded that it’s “hard to figure what an appropriate amount of compensation” [NOT THAT THEY COULDN’T REFUND THE MONEY] and again offered a complimentary cut once my hair has grown, but this time said they would provide some styling product “in the meantime”.
I advised that they were now expecting me to drive 3 hours + the cost of gas 2X instead of 1X. I advised at this stage I just wanted a refund.
Again, 3 BUSINESS DAYS, NO RESPONSE. I had to follow up again.
This time their curt response stated I got a colour which there were no complaints about, so they wouldn’t provide a refund.
I said fine, don’t refund the cost of the colour, just refund the cost of the cut and the tip.
This time the less than professional response included: “as you are unwilling to let [us] see the hair in person, we will not be issuing a refund, as per our company policy”.
It should be noted that NO POLICIES are stated on their website nor was this policy made clear at any point.
Management twisted my words & basically accused me of lying and trying to "scam" them.
I clarified this unprofessional response from Management. I am NOT UNWILLING to let them see the haircut in person. I made it very clear in EVERY EMAIL that I am UNABLE to drive 3 HOURS plus the cost of gas. Good management realizes that are “exceptions” to policies.
Zulu Hair is not concerned about:
- Representing their skills correctly;
- What a customer wants;
- The time a customer has to spend TO GET to their salon or time IN the salon
- The cost a customer incurs or how hard their customers work for the money
- Keeping a referral customer happy
I w
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March 2024 by CJ Pedersen
Amazing hairdressing, very friendly atmosphere. Had a root colour, moisture treatment and a cut and style. Excellent prices and I walked out feeling amazing, with the best hair I ever had. Thank you so much.
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November 2023 by Shredzepplin
My wife is pretty shy and has a hard time going out for self care, Marlies made my wife feel great about herself. I always feel so good when she wants to go in and get her hair done.
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September 2023 by Valerie
I always get what I ask for.
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August 2023 by LINDA
We have been on a hunt for a hair stylist that will have patience and understanding for my SN daughter and are very pleased with Dawn. She did a wonderful job of a not so easy colour and cut and somehow managed to get the style just as my daughter wanted it, even though I had no clue what she was trying to explain. We have found the gal we were looking for. ?
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July 2023 by Auto M
My wife is pretty shy and has a hard time going out for self care, Marlies made my wife feel great about herself. I always feel so good when she wants to go in and get her hair done.
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June 2023 by Anita Scott
No one bothered to return my emails about setting up an appointment with them so they don't deserve my money
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March 2023 by Sherri B
Great people that want to do the best for u. Dyed my hair prefer it a little darker but no worries will do it darker next time but the woman was fantastic
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December 2022 by Jodie P
This is my new favorite salon in Leduc! Been here twice now and I like the cheerful and relaxed atmosphere. I am so happy I found Hayley and appreciate her awesome work and sweet personality! Thank you! This is an excellent salon!Services: Hairstyling
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December 2022 by R. ray
I recently had Hayley as my hairdresser and she did an excellent job! I will request for her the next time I go in. Thank you Hayley. I received many compliments on my hairdo!Service: Hairstyling
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December 2022 by J P
This is my new favorite salon in Leduc! Been here twice now and I like the cheerful and relaxed atmosphere. I am so happy I found Hayley and appreciate her awesome work and sweet personality! Thank you! This is an excellent salon!Services: Hairstyling
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November 2022 by Rychele Cole
Amazing staff, very reasonable pricing and spectacular atmosphere
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September 2022 by Amanda Saunders
I had the best experience with Hayley this past week. I haven't had my hair done in a couple years, and it was a blast - and affordable. With the rising prices of everything, it is hard to justify spending so much money on yourself, and Zulu still offers the best experience and competitive prices. I had my hair colored, cut, and styled for about $200 (including 15% tip), which I think is great considering I do have very long hair. I will definitely go back to Zulu, and Hayley.Thanks for the great hair, coffee, and conversation!Services: Hairstyling
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July 2022 by Rebekka Al-Obaidi
Marlise is the best, ive had trauma from previous hairdressers and for many years its been my adorable husband giving me a trim. Marlise made me feel comfortable and confident in her abilities, ill keep going to her and long as she's avalible.
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July 2022 by Jennifer Seifert
Tash is my girl and she did an awesome job. If you want a fun color and a great cut this is your place!
