Towing near Leduc, AB

“I had an absolute terrible experience with these guys.. I run a business and I was doing an emergency flood call all the way from Edmonton to Calgary because they could not find anybody at that time of night so I was not driving back from Edmonton until 5 o’clock in the morning and when I got to Leduc. I got pulled over and I was super apologetic and agreed to even except Ticket as I knew that was my fault.. as I had missed my registration renewal. The female officer asked the male officer why don’t we just let them off on this one just get home straight and get to the police station within 24 hours and produce your registration.. The mail officer proceeded to tell her to go sit in the car. He then told me to step outside the vehicle. I did not ask any questions and complied fully, Then was when I went to pull over the roads are so skinny there and it just poured rain and it was full of mud, and my trucks are meant for carpet cleaning so they hold 200 gallons of water an extra car engine inside and very top heavy so as I was pulling over, I could feel the vehicle already start to tip as I’ve been to this experience before , So all I did was just so that there was no accident and usually I can drive it straight back up and out, but it was a Mudbog unfortunately. So we had to call a tow truck. They end up calling Oil country towing who first off off my which I’ve never had to do before in the eight times that truck has been towed, he said he had to remove the driveshaft.. and that is gonna cost extra to put it on and then he also mentioned that they’re not licensed mechanics to do that so I should take it to a mechanic shop afterwards and have it looked at.. This I was frantic with rage, but also so tired from my day that I just wanted to go home. When I phoned the next day to get the information they had let me know that my bill was $900 and $75 per day until I pick it up which they knew was gonna take some time as I had to get the insurance papers. I’ve had to speak with them a few times now on the phone and every time I get the same guy who must be the owner or else nobody else would never speak to Anybody this way?!.. he just kept getting ruder and ruder and then he was telling me about extra documents I needed to bring. I also called the oil country on the West End, they also said that’s ridiculous that he’s asking you for that and not the charge would be so high and that they would have any reason to remove any parts… I’m going to get my vehicle now. I will update this gentleman‘s name, but since he seems to run the place, At the end of the day, this is gonna cost me thousands of dollars
*** That is correct it was before the owner did take a look and did agree with me that the guy who came out to tow the vehicle did damage to my vehicle and The reason he was doing what he was doing was because he didn’t know that my vehicle was front wheel drive.. lowered the price by quite a bit and I was going to change my review due to I’ve been long-term customer of you guys due to the damage done and the thousand dollar tow job I was pretty upset at the time when the towing procedure was incorrect.. But you guys do do good work and it is human to make mistakes, although I don’t think it was very professional of you to attack my company and put a review when you’ve never used my service (Which as of Monday July 29 he has put a total of two other fake reviews on just to hurt my business.
.*I am editing this review as per the actions of their manager, Don Realizing the mistakes that were made after the first manager, who was not working that day., Don did a phenomenal job and adjusted his review
*This will be my second edit to the review.. I have since spoken with the owner whose name I did have mixed up and his name was Don and he was the one that dealt with me correctly and treated me well. I am still upset about the false reviews but I don’t think it’s fair to punish the company for possible other employee actions so I am revising my review as I do not think it’s fair to punish a company for possible ”

“Out of province haul. They were on time and worked with me on drop off. Car was perfect. They went above and beyond to help me. Two very nice men uncle and nephew. It was a pleasure dealing with them. Jay was great and helped make it easy. Price was great compared to other companies. Thank you so much❤️”