The Brick has been a trusted name in Canadian home furnishings since 1971, offering high-quality furniture, mattresses, appliances, and electronics at great prices through over 200 stores across the country. Customers often praise the friendly and helpful staff for their knowledge and professionalism, both in-store and online. Delivery teams are frequently commended for their quick, careful, and courteous service, ensuring items are placed where needed without damage. Many reviews highlight the delivery personnel's expertise, especially when adjusting doors or navigating stairs, and their willingness to go above and beyond to meet customer needs. However, some customers experienced issues with communication, including conflicting information about delivery dates and charges, which led to frustration despite the excellent delivery service. Overall, The Brick is appreciated for its quality products and attentive delivery teams, with staff members going out of their way to ensure customer satisfaction. The business continues to strive for better communication to enhance the overall shopping experience.
Alex was amazing and super helpful to us as we selected appliances, and the delivery team were fantastic! Highly recommended ?
October 2024
From start to finish it was a fantastic experience. Friendly, helpful staff with lots of great knowledge and suggestions and timely and accurate communication. The delivery was quick, easy and again the drivers were very friendly and helpful.
September 2024
The two delivery guys did a great job! Clean, fast and super careful not to damage anything (as they had to get the fridge up the stairs).
