Bannister Ford Edson

Hours: Bannister Ford Edson is a family-owned dealership serving Edson, Jasper, Hinton, and Grande Cache. The business is known for its friendly and personable service, providing a great and enjoyable experience for customers. Many reviews highlight a specific staff member who is a great guy, easy to talk to, and who listens to what customers need and can afford. The dealership does not try to upsell, putting customers in awesome vehicles that are exactly as advertised with no surprises. Customers report being very happy with their vehicle purchases and urge anybody looking for a vehicle, new or used, to visit, calling the team the real deal and definitely recommending them. The service department also receives high praise for going above and beyond. One customer traveling with a trailer received immediate help for a fault warning. The service team scanned the vehicle right away, arranged a prompt detailed analysis, and worked to solve a parts shortage issue. They found the needed part at another dealership and persevered through delays, ultimately performing the installation late on a Friday afternoon, outside normal working hours, to get the customer back on the road. The service advisor emphasized wanting to fix the truck for the customer's trip, showing considerable and helpful service even though the vehicle was not purchased there. Customers commend the extra efforts and note that the truck ran great afterwards. The experience is described as fantastic, with staff working very hard to make the buying experience exceptional.

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1. Edson, Alberta