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February 2024 by taterchip888
Great place, nice staff and that black cat roaming around is so friendly!
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January 2024 by Ellie
What a lovely clinic! I won't lie, the prices here are a bit higher than other vets. I do wish they were a little less. Appx 120 for a basic exam vs other Vet offices at 60-100. BUT. The service is also higher here. I switched from Gateway Vet because while the vets were good, the reception and the knowledge of the rest of the staff was horrible, especially with handling my pet insurance needs in a timely manner.Westbrook vets and staff on the other hand have good knowledge, are very kind, and they are super timely with getting me things like my invoices and chart notes so I can send them off to insurance! Everyone here from the vets to the reception is fantastic. They even sent the sweetest welcome to the clinic letter with everyone on staff signing it. They also try to soften the cats up with treats when you arrive so they stay calm, I thought that was very sweet. Customer service like that is rare now. If you use pet insurance or you just prefer a high quality of care, this is a great place to go, regardless of which staff you see here. :)
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October 2023 by Tracey Harrison
My puppy just went in for neuter surgery and everyone at Westbrook was wonderful! They were friendly, supportive and caring. They answered all my questions, and provided great follow up. Thank you!
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October 2023 by Jennie Fernandez
My beloved cat Moe passed away at home and this practice was the closest one to me. Despite not being a client of theirs, the staff was very caring and handled this delicate moment with extreme kindness. I highly recommend them!
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August 2023 by christa ferland
Everyone was so compassionate and wonderful. I had messaged online on a Sunday evening as I was worried about our dog, Lana responded right away and got us in first thing on Monday morning. I can't thank you everyone enough for the kindness they showed to a very worried dog mom. Thank you!!
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August 2023 by Graham Hall
These are good, caring people. Came across a wounded jack rabbit today, didn't know what to do, so I walked into the clinic to ask. They helped blanket and collect the rabbit until animal rescue can come pick it up. They did this without question or hesitation. The care they put into this work they are under no obligation to do says a lot. It was a nice moment, shared with good people. This Mandela quote flashed into my mind in the during the process:“A Nation should not be judged by how it treats its highest citizens, but it's lowest ones"
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June 2023 by Lori Schmidt
Wonderful and thorough care for our dog. Always compassionate and takes the time to ensure we have the chance to ask questions or discuss care.
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June 2023 by Big Irish
Everyone is extremely good with my dog and very professional. We had Sterling in for boarding and surgery. Everything went better than expected!
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April 2023 by Corey
Awesome clinic!Right from booking through to billing/payment, the staff and doctors are friendly, understanding, and patient. I know my dogs will get the care they need and I'll be advised of what isn't needed.Thanks everyone at Westbrook!!!
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March 2023 by kingsleykien pm
It was my first visit at Westbrook vet clinic with our dog last Friday, he was booking for neutering surgery, vaccines renewal & microchip. All staff and doctors were so friendly, caring & professional. Our dog has been recovering so well and the wound is healing very good!! Thanks for the team in Westbrook Vet clinic you guys relief all our stress that we had before we sent our dog in.
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March 2023 by Kim
We feel safe bringing our dog here. Staffs are very caring! We appreciate you guys so much!
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December 2022 by Emi
My cat Charlotte had an awesome check-up here. Our veterinarian was thorough, and full of positive energy. The receptionist was nice and gave me good advice on pet insurance. You can tell everyone here loves animals. ?
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December 2022 by Amber-Lea Grmek
Would NOT recommend this vet clinic to anyone. And I have since heard the same thing from at least one other person I know personally.While they initially came off as very friendly and caring in our first two appointments, our last two experiences there (boarding and a check-up appointment) have resulted in us finding a different vet clinic.We brought our cat in for a same-day appointment due to an illness, right away we were asked more than once if we had insurance, "exploratory surgery" was mentioned over and over, an excessive quote was provided to "check" what could be wrong, zero customer service and/or compassion, horrible communication - all the red flags that day went up. We have since taken our cat elsewhere and had all of our feelings confirmed when our file was reviewed by another vet.
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December 2022 by Jacqueline Chan
Always get excellent service at Westbrook, have been taking my pets here for the past 10 years. So happy they are still an independent local clinic. Great care and service. Thanks
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November 2022 by Kisa Mortenson
I was nervous having Sky have her shots due to past reactions at another vet's office. Dr. Makadiya listened to my concerns and did a thorough review of past notes to ensure Sky was treated properly. The staff and clinic cat made sure I was looked after too. Thank you for the great service!
