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February 2024 by Bryden Wutzke
Do not go here if you'd like a cheaper experience that isn't smoke screened by shady business. Paid $180 in activation fees and got a more expensive plan than I had wanted.I went in during Black Friday weekend to get the free pixel 7 phone with specific plans for koodo. I went in asking questions on if my current plan worked with the deal and what the cheapest plan for this deal would be. I had no intentions of walking out with a phone if the plans weren't what I had seen online.Before he could answer my questions he had already switched my account to the pixel 7 phone, and changed it to the basic plan which was more expensive than what I saw online. It was stated it was too late to go back at this point so I felt obligated to keep going. He did at least helpfully instruct that I could at least call and get the cheaper plan deal I saw because koodo online offers can't be offered in store.After signing the deal he told me (after the point of no return) that there would be an activation fee. I already did my research and knew with koodo there was a $60 activation fee so I told him that and said it was no problem. He stated it would be $100-120. It was high but he stated local business so we need to make money. I paid this then after all was done he told me I would see a $60 activation fee also on my next bill. I was furious to know that I got lied to that the $120 I spent wasn't for that activation fee and all in all had spent $180 on a phone and $20 more a month than what I had seen online I could get. I have already uploaded a complaint form to the managers and have heard no reply.
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February 2024 by Mark Coates
Troy had everything ready for my arrival. Very friendly and knowledgeable. Gave me a great deal on the phone and plan.
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February 2024 by Evelyn Grieger
I needed to get a new phone with the bring-back program, and Wes was very helpful (and patient) with my questions. I appreciated the way everyone was treated as they came in the door. I’m glad I found this Tom Harris Telus store
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February 2024 by Kevin petty
Easy to deal with. Knowledgeable and friendly staff
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February 2024 by Kaitlin Jones
Jeremy went above and beyond!
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January 2024 by Brian Cunningham
Don't ask for help here.Very disappointed
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January 2024 by Kristen Spicer
Troy is fantastic. In the past renewing contracts have been painful. Troy made it quick and easy. Thank you so much!
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December 2023 by Dwayne Strang
I’ve dealt with 2 members from their Staff previously and have always had great customer service. Questions were answered easily and all sales were very clear and up front
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December 2023 by Aron Jamieson
Showed up while they were closing Wesley was more then happy to help me out. Great service. Had exactly what I wanted, had me in and out in 15 min
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December 2023 by Emily Carlson
Jeremy was so helpful setting up my new phone and plan. Made it quick and seamless. I’ve always had great experiences with the Tom Harris staff.
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November 2023 by Kelsey S
Jeremy was amazing. He was extremely knowledgeable and he went above and beyond explaining everything in detail and providing useful recommendations. He kept me up to date in the process and followed up as promised. Excellent customer service, thanks Jeremy!
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November 2023 by Ben Miller
Had both Paula and Jeremy assist in setting up all our 5 family members. Jeremy helped get us the best plan and save us a ton over our 2 year contract! Thanks!
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November 2023 by Carla Thibodeau
Jeremy was great. Jeremy was very helpful in answering all my questions and made fantastic cost saving suggestions. I appreciate that level of customer service.
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October 2023 by A B
Wes and Jeremy were fantastic to deal with! I got a new device through work, and had some issues with it related to Google/GMail. Our tech team couldn't figure out why the device was rejecting my attempts to attach my e-mail and why we were getting a notification to contact the domain administrator. Long story short- these guys figured it out! They had never seen the issue before but we're still able to fix it. They also stand behind their products and services. They put a screen protector on a little crooked and it kept lifting and catching on my phone case, and they gave me a new screen protector.This is the place you want to go to for Telus/Koodo!I've worked with Wes in the past at another location and he was such a pleasure to deal with and he even remembered me when I saw him at this location! Great staff, great products- thank you guys!
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October 2023 by Mike Arscott
Jeremy assisted me with upgrading to a new phone. He was extremely knowledgeable, had answers to every question I had, and taught me some things I would have never thought about, even as an "advanced user." Excellent experience.
