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October 2024 by will gullion
Switched to freedom mobile cause of the blonde girl that works here. Cheaper monthly bill now
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October 2024 by Benjamin Wight
Not impressed. Need photo ID to enter, "new theft prevention policy", apparently. Entered, and the guy lazily looked at the edges of the tablet before telling me there probably wasn't anything he could do. No offer of a potential solution. No explanation as to why not. No suggestion of what to try or look for. No help without solicitation and specific probing from me. Left less happy than I entered.
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October 2024 by Desiree Reholon
We had a great customer service experience thanks to Ahmed Z. He dedicated his time and expertise to understand our requests, proposed multiple options for us to decide, and provided a satisfactory resolution! Telus gained three new customers thanks to the service he provided.
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September 2024 by John Di Lazio
Young lady named Sam gave us an amazing service. Doing an hours overtime for us.
Definitely recommend this location.
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August 2024 by Kyle Jenn
Don’t go into the store.
The employees will tell you that you won’t be charged for an activation fee multiple times and you will still be charged the fee.
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August 2024 by Nadeem Ashraf
Extremely poor attitude and customer service. I prefer not to shop at this store and do not recommend anybody to shop at this Telus store.
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July 2024 by Viktoriia Ilina
If I could give 0 stars, I would. Absolutely useless store, the worst customer service, I ask management to pay attention to an employee named Ahmed, we ordered delivery of the phone to our home, Ahmed did not indicate the apartment number, as a result, since June 17 we have no phone and no refund, Ahmed had absolutely everything regardless of our complaints, he was not interested in communication and every visit to this store (due to Ahmed’s fault) he looked at us like garbage.
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June 2024 by Jonah Kok
Came in and talked to Sam at the Gateway location. Super awesome to deal with and she was very professional. Excellent experience. I highly recommend going to this location.
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June 2024 by LENIN JOSE
Very bad experience. It was in March that I returned the phone after purchasing, but now I get a letter from Telus saying that they haven't received the phone and they're going to send it to collection..
When I went to Telus, the lady said she couldn't help me. Luckily I had the receipt with me, only because of that they were willing to help me but nothing happened yet
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June 2024 by Mike
I can't say enough good things about this location. Jules figured out I needed a 5G compatible sim card and my phone service is 100%, better!
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June 2024 by Ryan Quigg
Oliver was super helpful and friendly.
Great experience shopping there today.
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May 2024 by Grace Thompson
Don't do Telus period they scam seniors and young people they lied and said my account was paid and they had closed it I didn't find out until almost a year later that they had lied they put my mother out of her house because by not sending her bill she didn't know she was behind couldn't get a loan and became homeless.
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May 2024 by Евгений Лобода
Thanks Milk for helping, helped me fix my mistake and I'm all happy with it
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May 2024 by Tate Taschuk
Estefani was absolutely fantastic! Went above and beyond to help answer any and all technical, complex questions I had. Thank you so much!
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April 2024 by Delona Baldwin
Fantastic service. This location. has gone above and beyond for both myself,my husband and my senior mother. Thank you Katerina P for your patience, insight and help.
