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November 2024 by Sim Bajwa
None of the staff member were ready to help. I asked for perfume she even didn't check anywhere and told me to buy from shoppers or london drugstore. Then i asked for huda beauty peach colour corrector which was out of shade. I asked for help to find my shade with other colour corrector which matches huda ones. She didn't helped me at all . No customer service after spending alot of any there .
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November 2024 by Devon Myers
Literally every time I come here the customer service is terrible. For the amount of staff it seems impossible to get help. I wait 30 mins at the Haus Lab counter after asking someone for help picking a shade. They needed someone with the skin scanner which was literally sitting on the counter infront of Haus Labs. I watched another staff member come grab it and walk away … after 20 mins a brand ambassador who doesn’t work for Sephora came and helped me. Very thankful
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November 2024 by Erlinda Borja
Had a good experience with the staff so helpful and explain the product. She event inform me about the special offer for selected products.
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November 2024 by Anisha Malika
Store is fine, but u guys really need more staff at the cash, I've been here 3 times and all times I've had to wait over 20 min to get served. The line isn't crazy long it's only 1-2 people in front, but for some reason it takes FOREVER to get ONE customer through. Be really great if u guys could always have 2 cashiers working.
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October 2024 by momluvs8
Very crowded, very loud, very little help and also went to pick up my daughter's free birthday gift and they had none and didn't offer anything in place ( it is basically a sample so I feel they should supply a substitute)
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October 2024 by J Mc
Zainab was very helpful
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October 2024 by Diane Scott
This location can be hit or miss with staff either hovering or being the nicest people you'll meet but theyve gotten so much better over the years. I think more time should go into ensuring staff have better product knowledge. Overall I know they try their best and this is a very busy location normally. Its always a go-to for me. Thank you!
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October 2024 by A Rk
One slow cashier, while a long line of customers . Saw other employees just standing around and talking to each other. Must be nice to get paid for doing nothing!!
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October 2024 by Kim Johnson
Great selection
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October 2024 by Prabh Jot
I am a regular customer over 5 year, very disappointed today , looking to match a shade one of girl came with rude face , not even say hi or smile she just pick a shade and apply on my cheek when i said gave me sample i want a perfect shade looks like she don’t want to help me she just go away and grab a sample and just leave . Very very bad customer service.
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October 2024 by incognito mode
Horrible customer service, came into the store and not once was I approached to make sure everything is going well or if I needed anything or even said hi for that matter. I guess some of the employees just skipped through the foundational courses.
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October 2024 by Kanchan k
I shopped for almost $250 today and this is all I got in sample. Like what would I even do with this? Shoppers is better than Sephora at least they give you good amount of samples when you shop for even $50.
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October 2024 by Bryan Smith
Worst store ever employees are more worried about anyone that's not white that there going to steal something makes me sick
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October 2024 by Lex Oliver
There is always parking in this big lot, most times further away. It is a busy location so there's always someone passing through the doors. Plenty of staff (several occasions I notice them just standing around and not doing anything), and most are friendly. I find unless you've come closer to opening times, this place is crowded with customers. Every time I come, I find they are low on stock, or completely out. This recent visit was short, as I noticed the condition of the testers. Not particularly unclean, but looking around a lot of empty testers, and empty pans. Some looking a little ravaged. I think I might give this location another chance in a year or two.
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October 2024 by Cristina Usme
I got my makeup done at Sephora South Common with Prabpreet. She was absolutely amazing. She did my makeup perfectly, always asked if what she was doing liked me, she was gentle and very knowledgeable. Got plenty of compliments and felt very pretty for my event. I 100% recommend getting your makeup with her
