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November 2024 by Paul Loveridge
Sometime between April & mid September the key to the wheel locks went missing! I called the Hyundai dealer we bought the SUV from (one southeast of Norhstar, one “closer than you think “) to order a replacement with the numbers that I had from the package. Was told flat out that they could not order a replacement! I tried to find other solutions but nothing worked. Last Saturday at 1:55 pm I called Northstar and ask for parts. The operator said she’ll try but they close in 5 mins. Kaylee answered the call and not only said it was possible ( in which I was willing to call back on Monday) but spent well past 2pm looking it up. 1 week later I have the part & I think Kaylee is a rockstar! WTG
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November 2024 by Natasha Stephen
I purchased my 2024 Hyundai Palisade in January 2024. I had all my regular and recommended maintenance done at the Northstar Hyundai dealership.
My Palisade had 11,000km when it experienced an engine fire in July 2024.
Keep in mind, all service had been completed at this dealership, including being serviced 2 weeks prior to the engine fire.
My vehicle insurance covered the cost of the actual vehicle itself.
We have tried working with the dealership (and Hyundai via the dealership) to recoup the extended warranty and other line items that insurance did not cover.
At this point, the dealership has stopped responding to our communication.
This engine fire was through no fault of ours. We completed all required and recommended maintenance work, at the dealership. We purchased the extended warranty, anticipating owning the family vehicle for years to come. The vehicle was less than 7 months old. The least the dealership could do is refund us the costs that insurance did not cover. Thankfully no one was injured during the engine fire.
Based on this experience, I would not recommend the dealership or Hyundai vehicles.
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November 2024 by Sam Ismail
I love the service at this location, the staff is amazing and their management is even better.
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November 2024 by Mojiece
Got a 2016 ford edge from albert and it was top notch. Highly recommend using this dealership and thanks so much albert.
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October 2024 by Kevin Lozinski
My wife and I bought two cars from Dean Yates and the Northstar Hyundai team on August 27th 2024. We found Dean to be a nice mix of professional and personable. We would buy cars from Dean again. We purchased a Venue and a Tucson. We are very happy with our vehicles.
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October 2024 by zubeyir saknuk
I came here they said give deposit I did and says I’m approved and then call me saying I’m not approved they give other people cars with no credit or anything but me I have credit and everything if I can I’ll make this place a zero start review don’t come here at all they waste your tine
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October 2024 by john1deere “18650canada”
Can only talk about service department since i didnt buy my car there. Went in for a noise on my ac. They did a troubleshoot and found 2 leaks, fine so far, only a 2 years old car but whatever its under warranty.
Said they would call me when they get the parts and should take about 2 weeks to get said parts. I called after 2 weeks to get status, get sent to voicemail so i left said voicemail. Never got a call back.
Week 3 i leave another voicemail, no call back.
Week 4 i leave a voicemail, you guessed it, never called back, week 4 i call again and prevent them from sending me to voicemail again, no parts its b/o and dont know when they will get them but whoever is assigned to my file will call me back.
Week 5 still never called me back.
Whoever is assigned to my file needs to wake up and do its job.
Edit: took 4 months to get the part, NEVER got a call when they got the part. I had to ask the service manager if they finally got it and when he finally told me yes i called in just to be told they still dont have it. The whole department needs a change over they are terrible. When i finally got the parts changed there they offered a free sanding of my whole car (sarcasm, was supposed to wash the car but instead just scratched the entire car and missed the roof) i had the car polished so the paint was basically perfect and they ruined the whole car. Cant stress enough how bad the service department is.
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October 2024 by Igi Oliva
It took awhile for me to get my gas rebate. Hyundai took like 2 mos to approved it but the agent (Shelly) did not follow it up so I waited longer. I did not get a feedback about it until I came to the dealership to follow up. Luckily, Iy was handled by Cole and made sure that my gas rebate will be mailed to my address after it will be processed. Thanks to this guy, Cole. Reliable staff. Tookaway my bad experienced with the first service agent.
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October 2024 by Faith Mae
Don’t buy here. Sold me a car with issues that weren’t addressed or noted when I bought it. I have come to this locations 4 times in 6 months with 5 issues each time. Wheels is still bent, tried to tell me to buy new tires when I just bought new ones not even two months before. Which tells me they didn’t even look at it properly. Diffs still make noise even when they claimed it was fixed (had this issue the day I drove it off the lot). Panels inside the care come apart?? Drove it off the lot and noticed the heat doesn’t work, bought it January please note. Told me an hour before my appointment they don’t have parts but when I made the appointment they said they had preorder parts for me weeks ago. Always an argument with these people. Me and my family will neeevvver buy from here again. I could write a book of how many issues I’ve had here with the car, service team, mechanics and sales team. this place is yucky
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October 2024 by Brayden Hendry
I wanted information on a vehicle they have on the lot, I called and informed the salesperson that I work for a dealership to save him time, instead of starting from scratch and explaining the process to me I only wanted to know what the best price available for the vehicle was, as it had been on their lot for nearly 2 months.m, and sometimes dealerships are willing to take a little bit off if it makes the sale happen, I even mentioned that I don’t want thousands off, and I also know they have margins to keep. I just know that the type of vehicle I was looking for is hard to sell in Alberta. I brought up that usually when a vehicle is at a dealership for longer than 60 days it can be a motivator to sell quicker as it becomes more expensive for the dealership to have it on the lot. The salesperson was rude and sarcastic with me and asked me “You don’t expect dealerships to flip their entire inventory every month, do you?” I said no and I was only asking because I noticed they had applied a 3,000 dealer discount on the vehicle, which usually implies they are looking to sell it quicker. After hearing that I was hung up on. This is an absolutely terrible way of going about a customer call. I feel like now I cannot call back to get information on the vehicle and this way of speaking to somebody who is simply trying to negotiate based on their knowledge of the market, is demeaning and insulting. This dealership may be great, but they’ve employed somebody that doesn’t care to help out.
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October 2024 by Carl Savelieff
I didn't like the sales staff.
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October 2024 by Leoanajen Fernandez
We are very pleased with the people at Northstar Hyundai. Hellen helped us a lot with my mom's brand-new Santa Cruz. She was helpful and patient, and she won't pressure you into anything that you are unsure of. Michael, who was in the finance department, was a great help as well. He was very transparent and walked us through all the stuff that our payment was going towards. He also helped us in making sure that we were happy with our bi-weekly payments. I highly recommend them, especially if you come from dealing with shady dealerships. People in Northstar Hyundai will take care of you.
Edit:
While the salespeople at Northstar are incredibly helpful and a joy to work with, we can't say the same for the service people. Most of the time, it seems like they never have all the information to help their customers properly and efficiently. They can't explain anything properly. When you get to talk to a different service advisor, they will tell you a different thing or will add details that they were supposed to tell you the first time you talked to them. This has happened twice now. The first time was when my mom needed her tire patched. Before looking at her profile and see if she has coverage, Taylor was quick to tell Mom that she has to pay. When mom informed her that she had tire and rim protection, she still insisted mom pay because she thought that mom had her tire patched at a different shop. Then, my mom had to explain that we used a DIY tire repair kit so she could still drive the car because she had worked on the weekend, and the next available booking was on a Monday. The tire was punctured on a Friday evening. Everything was closed. We had no choice. Mom, feeling defeated, tells Taylor to get the tire patched, and she'll just pay. After the tire was patched, Taylor got Mom to sign the paperwork and then walked away without telling her that she didn't need to pay and that she could go. My mom waited another 10-15 mins for someone to help her, just to find out that she didn't need to pay that her car was ready.
The second time, Mom came in for routine maintenance. The car was in for service 3. The car needs the shock replaced because it has a leak. It is under warranty, so we proceeded to order the parts and schedule the work that needed to be done because the car needed its wheels aligned as well. We decided to do the work on the October 19th. They called Mom yesterday, October 7, to confirm the booking and let her know that she needed a ride arranged because there are no shuttles on Saturdays. Mom asked them if she can call them tomorrow so she can arrange a ride, and they said yes. So, Mom called today, October 8, to confirm her booking on the 19th, and Chris told her that her booking on the 19th is now gone because she didn't call to confirm. Mom tries to explain to Chris that she got the call yesterday and that she'll be calling today, but they weren't considering it and tells Mom that he had no idea about the conversation that she had with someone from service yesterday, and now they are telling Mom that if she leaves her car in service and not wait for 2 to 2 and a half hours, the car will be done by the end of the day, which she was not informed from the call yesterday. Now, my mom is frustrated. Chris tells her that he doesn't appreciate my mom yelling at him and that she needs to stop because he's trying to help her. Service people at Northstar Hyundai are the least empathetic bunch we have encountered when dealing with car maintenance. It is actually sad because the salespeople are wonderful.
We will not be continuing to go here for our maintenance anymore.
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October 2024 by Chad Deetjen
Best service I have ever had buying a car
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October 2024 by Carlos
Went in for a brake recall. They took it apart, and said they don’t have the parts in stock, and to book another appointment.
Soon after brakes became spongy, and the vehicle not road worthy.
Great job guys!!
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October 2024 by John York
Purchased my vehicle from this dealership in 2018 and had no issues during that transaction. However, today I brought my vehicle to get some recall concerns addressed and diagnostics done. I had this appointment booked and a loaner vehicle scheduled over the phone 20 days ago on August 27th and spoke to a service person for about 10 minutes. When I arrived today at 9:00 AM for my appointment I was told there was no record of my appointment and I felt like an idiot because I thought I likely made a mistake and perhaps I scheduled with another dealership. The individual told me they could look at it today, but not until like after noon (or something) and no loaner could be provided. Which wouldn’t work because I had other commitments.
Later, I went through my call logs and found I did indeed schedule with this dealership on the 27th of August for the 16th of September. I called to tell them I booked the appointment 20 days ago I have the call log, etc., and the best explanation I got from the person I spoke with was “sometimes it happens”, indicating this is not exactly an uncommon occurrence.
Now I have an appointment and loaner scheduled for the 30th, (almost 5 weeks after my initial call), and I am hoping that my appointment doesn’t magically disappear again.
No gestures of good will or credit was offered (I did not ask, nor do I feel I should ask), other than sub par “oops, sorry about that” and “let’s schedule you back in.”… mind you with the same unreliable system that previously lost your appointment and made you drive from out of town for nothing.
Disappointing experience to say the least.
