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December 2024 by Arnold
I was looking for a product and the staff couldn’t find it so instead he was trying to give me a different item but they don’t have similar use. So I asked for the manager. Manager Saurav solved the problem in a second!
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December 2024 by owen weekes
The very best of staff. Super helpful people.
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December 2024 by SiuYin H.
Due to being out of stock of the Ego multi-head cordless snow shovel at the W. Rona, one was purchased at the NE store last Friday. Unfortunately, the shovel clears the snow beautifully, but the snow-throwing feature is not perfect. With the heavyweight, it is difficult to navigate for me; I have no choice but to return it. I called to double-check with the West store to ensure it's ok to return there and that there's no need to put it back into the box.
The customer service representative at the front called the department supervisor over about my return. The supervisor flatly refused to take it back because it was used. Once I explained to him I was told it was ok to test it out and a refund is within 30 days, he then told me to return it to the NE store. I beg him to accept the return, as the unit is heavy; it is a struggle to wheel it in and out of the store. While I called and spoke with the manager Kyle at the NE store, who told me it is not a problem to return the unit to their store, Damudu, who helped me earlier, took the time to find a manager to help resolve my issue.
In the end, they took the unit refunded me, and apologized for the mistake. I expressed thanks to Damudu, for not making me drive to the NE store. He was thoughtful and kind for giving me a bag of popcorn to munch on while waiting and some VIP pencils for the delay. His actions and all the other staff that have helped me enormously changed my mind about quitting shopping at Rona.
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December 2024 by Richard S
Ordered a washing machine and hoses online. Scheduled delivery for December 3rd and they called me back saying it will be delivered on the Saturday Dec 7th and there is no hoses available. I specifically took work off on Dec 3rd to receive the washing machine. I called them back to cancel my order and the guy hangs up on me. I don’t even know if my order is canceled 🤷🏼. I wouldn’t recommend shopping at this store. There is no customer service.
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December 2024 by Rob Shibiku
Nice showroom. Accessible and easy to find items you need; however, customer service from the "manager" Saurav failed miserably. November 24, 2024, we visited their location and were advised to have a "detail" inspection for our kitchen sink installation and some minor modifications to our plumbing to accommodate for the new sink. At that time, the installation price was presented to us at $235 for the sink installation. Saurav also told us that if we are unsure if the sink would fit our countertop, we can have a "detail" inspection done on our sink. This $80 fee would be paid for in advance, and this fee would be put towards our final installation price if we decide to go through the installation with Rona.
November 27, 2024, we came back with the quote from one of their trades. It turned out to be almost $450 in installation and that our plumbing would be a $140 portion of that price. They failed to mention to us that the quote would be 20% more as that's how the store (RONA) makes money out of the trades. Also, during this time, they have a promotion on going to have 15% off on any toilet, sink, and bath installation special if installed by Rona. The sink that we had in mind was $579 on the wall price. Total with installation turned to $11xx.
Saurav did not only lie to us about the $80 detail fee that would go towards our sink installation. He also lied to use about applying the 15% discount towards the installation. He kept insisting that the price quote was already 15% off. Saurav also failed to mention that the sink that we wanted was on sale. The sink only costs $463.79. At this time and day, every dime goes a long way. I can't believe this person tried to scam us and would think that we would just say yes to his sketchy tactics.
In the end, Saurav told his co-worker (trainee) to tell us to buy the sink and take the installation elsewhere. So, we purchased the sink and went home.
This review is not intended for the store itself but to the one employee, Saurav, who tried to manipulate his co-worker , who was just training, and us, your customers. Considering the prices and how we were treated, this makes RONA a big lying company as its entirety, all because of one person's greed and lack of empathy.
Update: The issue has been resolved by another manager, and prices were adjusted accordingly. The two managers listened to my concern, and to top it off, they managed to push the installation within 2 days. I am very pleased with the service, and I hope Saurav sees this review and starts listening to customers in his future interactions.
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November 2024 by Brian, Douglas Smith
Knowledgeable experienced employees to help the DIY individual or the pro fill his order or preper an invoice or quote with exactly what is on the list . What you don't use can be returned and money back in your pocket. Make a plan budget then stick with in it. Measure twice cut once. Please be safe out there and always wear your ppe even for them fast cuts . Safety starts with you .
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November 2024 by Nysret Dedinca
I do shop often to Rona Edmonton west. I have always had great time and find great prices; there are two special people that I met there: Patrick assistant manger in the sore and Charmaine that surprise me every time I go there with their charm, positive attitude and reediness to help everyone . Thank you Patrick and Charmaine for bringing joy in this store.
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November 2024 by shiromanie Balasuriya
I recently popped over to the RONA+ west of the Henday, and I was thrilled by the range of indoor plants they had. It’s not every day you walk into a store and see such a lush and vibrant selection. They had everything from succulents to tall leafy greens, and it was all so well looked after.
What truly made my day was stumbling upon Norfolk Island Pines. Believe me, you don’t come across those in Edmonton very often! These beauties come all the way from Norfolk Island, which is a tiny speck in the Pacific Ocean nestled between Australia and New Zealand. Captain James Cook, the famous explorer, discovered these trees back in 1774. And even though they’re called pines, they’re not actually true pines but a unique species from the Araucariaceae family.
Back on their home turf, these trees can shoot up to around 200 feet. Imagine that! But when they’re potted and kept indoors, they stay much smaller and manageable, making them perfect for your living room. Their soft, feathery branches are super appealing, adding a touch of elegance and calmness to any space.
The icing on the cake was the staff at RONA+. They were incredibly knowledgeable and gave me some great tips on how to care for my new green friend. This included advice on the right amount of water, light, and even some repotting tips to ensure it thrives. The atmosphere in the store was really inviting, which made the whole shopping trip pleasant and memorable.
So, if you’re an indoor plant lover, do yourself a favor and check out RONA+ west of the Henday. It’s a plant lover’s dream. From the wide selection to the rare finds like Norfolk Island Pines and the helpful staff, it’s a place that inspires both new and seasoned plant enthusiasts. Highly recommended!
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November 2024 by JP Lumandas
Worst customer service! Will never go back to this place! A male employee raised his voice to the female employee (whom I asked help for) saying he is busy! And he did this multiple times indicating he’s not willing to help!
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November 2024 by Elizabeth
I always have fantastic service at RONA. It’s my go to store.
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November 2024 by VisionAskew Innovations
I ordered so much product that it was piled on a skid. I sent my driver there and they forced him to pay $30 for the skid. Sorry for placing a large order!!! They said he can return the skid for credit...Do you have any idea how much it costs to send a man and a truck to your store? Way more than the $30 I will get back. In the future, I will be dealing with Home Depot and Canadian Tire. You are a joke of a company.
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November 2024 by Daniel Swanek
I was accised of stealing beacuse i bought two different lights and one weighted more than the other. They proceeded to open yhe boxes to find out they ehere the lights on the box. Rudest most unprofesion service ive had in a store in my life severly offended. Wount be going back to this location. Most locations i find have top notch service and are one of the best stores for cistomer srvice around this store makes an exeption it is awful.
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October 2024 by Nel Gee
My purchase this morning was easy.
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September 2024 by Jords Nana
My husband and I came in to buy indoor stain , we were assisted by Payal. She did a great job, was professional, informed and helpful. We will return here based on this experience.
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September 2024 by alexandervisko 1gmail.com visko
I shop at rona a lot I really like the store the workers there are great and the help out a lot I will be coming back again. Rona is one of my favorite store.
