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February 2024 by Jessica Kiddoo
I worked here for 5 months and all I can say is. What. A. Joke. The manger is a horrible person. She makes her staff cry because she constantly would take her anger out on them. She made us all work our butts off while she sits on her phone in the back. She at one point took away water privileges from two girls because they were talking about a good moment that happened in the day. She would yell at her employees right in front of customers. There were so many customers who saw how she was acting and even said how horrible she was to us. She treats her employees like they are garbage but expects us to have her on a pedestal. She refuses to let girls wear guy clothes and guys wear girl clothes. And doesn’t care if you are comfortable. She would send people to get her coffee because it counts as a break and she doesn’t wanna use it as one. She at one point even made her assistant manager buy it for her. She would constantly complain about lateness yet I could count on one hand how many times she had arrived at her scheduled time. She was half an hour late and yet left a staff member to open by themselves so she could go eat breakfast in the food court even though she was supposed to start work at 930. And there has already been constant complaints from customers on how rude and disrespectful she is, going all the way back to 8+ years ago. If you bring your concerns to the district manager it just seems to be blown off like it’s not a big deal. Your treated with zero respect while working here or most of the time shopping as well . The mental and verbal abuse needs to stop. You shouldn’t have staff crying in the bathroom because of how horrible you treat them. Something needs to be done about her. The assistant managers are amazing but the manger is the most disrespectful, toxic, rude person I’ve ever met .
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February 2024 by Byron Goodwill
Gd for all western wear for the family.
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February 2024 by Enrique Zenteno
They have a huge variety of boots
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December 2023 by Seanna Fleet
Great selection and store feels more upscale compared to other locations.However, customer service is poor. Everyone just seems to hide and avoid eye contact. Once an employee was tracked down, they couldn't answer if there were more sizes or styles available. Just generally waved at an area and said all the men's jackets were on these two racks. Employee proceeded to hustle away before further questions could be asked. Found desired jacket (any many others) in a different spot.
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December 2023 by Jessie Lauren
I must say the style of clothing and boots is exceptional, if Fort Saskatchewan Lammles carried the modern apparel and boots they'd get more of my business. I'm not one to write bad reviews but with 5 maybe 6 customer sales associates on and the level of service I could not help but leave one. Not one soul acknowledged me when I entered. I had an arm-full of clothes that they saw me with and I had to ask to have a fitting room started. Nobody acknowledged me as I browsed boots. I had to request assistance with sizing, when asking where a boot jack was they told me I could go grab one from the Men's section instead of fetching one for me. Nobody checked on me in the fitting room and I was left to fetch my own sizes. Not one person asked me if I need help, I was shopping so much I dropped items off at the counter and continued to browse. That didn't trigger them to check on me. I only dropped $750 there but I guess that isn't enough business for them to quit chatting about there day. To the owner of this Lammles you could probably save your self some money and reduce your customer service associates seeing as how they spend their time leisurely chatting - looked at the reviews, I'm not the only one in this boat. And no they weren't busy with other customers those customers were also left to their own devices.
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December 2023 by Kacey Caines
Super kind staff and very helpful when I was trying to find the perfect fit for my hat! During our stay in Edmonton we went back to this location multiple times!
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November 2023 by Maverick002
Love the inventory selection, great staff, and the atmosphere is amazing, no other like it :)
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September 2023 by MacKenna Dyck
As mentioned by many other reviews, the customer service is non-existent. We weren’t asked if we needed help despite browsing up and down the boot shelves for over 10 minutes… when we then asked for help, the workers (a tall man and an average height female) seemed bothered to help us. After explaining how the boots fit weird on the foot, they said to just keep trying ones until they felt right with no guidance whatsoever on what to look for. The other employee even admitted her male co-worker was just showing people the same pair of boots he wanted. After getting no real help with narrowing down what to try, overwhelmed with a sea of options and possibilities, we left the store feeling frustrated and quite honestly irritated.
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September 2023 by Glenn Donovan Miller
We were helped by a tall young guy Brayden and his female colleagues. They were all very helpful and informative.Brayden gave very good advice on just how a boot should fit and showed a very great interest in farming and rural lifestyle. When I spoke about our new farm Wildwood Earth he was so keen to talk about the farming lifestyle which made his info all the more authentic.Thanks again for our introduction to cowboy life...
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August 2023 by Tracey Zilkie
I used to manage a Lammles, and I have to say that the customer service and cleanliness of the store are not up to what I remember the standard as being. No one talked to us. I had to chase an outfitter down who knew nothing about Jean sizing and had no gumption to help. Staff standing & visiting at the till. No one came to check to see how we were doing when at the change rooms - from a mall manager perspective, this is where A LOT of theft happens, so checking on ppl ‘should’ be a priority, along with just basic customer service. Piles of unfolded jeans left all over the shelves. I also found it silly that they put all the short men sizes at the top of the shelves, making us literally climb the shelving to find a size. Either staff need to be paid more so they perhaps would care more, or they need better training. Youth Boys size selection was very lacking. We will not be back. Maybe store 7 is still decent??
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August 2023 by Bailey Ward
First the staff didn't even acknowledge that I was there, then when I asked for help they had pretty much no knowledge about any of their products or where in the store it was. The changing rooms were disastrous and I probably could have walked out with anything I wanted. Also the shelves were such a mess and I saw employees just throwing Jean's on the shelf without folding or putting it back in the right spot.
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August 2023 by Heather Brown
Very friendly welcoming staff. I got a very nice pair of cowgirl boots and cowgirl hat here with the help of one of the lady sales associates.
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August 2023 by Abigail Stewart
Really unhelpful staff. We were pretty much left to fend for ourselves even after asking for help. When help was given it was very minimal
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May 2023 by Jessica Kinderlin
Went to buy a pair of boots and noticed that the bottoms looked worn, when I asked the sales representative she said this was normal wear and tear so I bought them for $270. I wore them around the house and found that they weren’t fitting to the shape of my feet still so went to return them only to be told by the manager that “these boots would never have come out of my store looking like this”. I had my friend take pictures of the soles when I bought them too because I was afraid this would happen. Do better lammles.
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May 2023 by Trinity Douglas
Today I went into this location and I don’t like how the manager was towards my family. She was very rude and disrespectful. I had a lovely staff member helping me until the manager came over and said we were taking to much time and to please leave the store.I believe her name was nicole..I am very disappointed as I have always loved this location. Don’t think I’ll be back.
