Kate Spade Outlet provides a luxury retail experience focused on joy and modern sophistication, offering chic items from handbags and work totes to wallets, shoes, and earrings. The store is noted for its unique styling and personal shopping service. Customers report really great experiences with helpful, patient, and knowledgeable staff who go above and beyond. Sales associates are happy to assist, answer questions, and explain details like pricing. They provide excellent customer service, whether in person, over the phone, or through text for virtual shopping, which is described as fun and awesome. Staff frequently help customers find stunning items, inform them of additional discounts, and retrieve new products from the back rather than giving display items. They assist with finding alternatives, process holds on merchandise, and can help with exchanges even for customers in different provinces, guiding them throughout the process. Service can include discussing prices and bag descriptions over the phone, sending payment links, and even delivering items personally within the mall. The store often has pretty decent sales and further discounts, contributing to a positive experience that exceeds expectations. The overall atmosphere is one of polished ease, making it a destination for those seeking a sophisticated shopping trip.
Best quality of bags bought two bags with good discount staff was also coperative helping
July 2025
I went today and their customer service was amazing! Shakira, our cashier, was incredibly helpful and made the whole experience seamless.
October 2024
Called the Edmonton outlet store to find bags that could add to my collection. Megan and Richelle helped me find not one but 3 stunning bags. They are very happy to assist me and happy to answer questions regarding an item. Even everything was done through phone and text, my virtual shopping experience with them are fun... read full comment
