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September 2024 by Stephanie Jorgensen
I was in Edmonton from Saskatoon, shopping for a winter jacket. I tried so many stores before I found Helly Hansen West Edmonton Mall. This store is amazing! Paula went to the back and brought out all jackets in my size for me to try and find the perfect one. Paula was so wonderful and helpful, I actually felt like I needed to give her a hug at the end of my shopping experience! I recommend shopping at this store! Thanks Paula!
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September 2024 by Norma V
Well.. if you want to return anything even online or from another HH retail store, you won’t be able to do it as they are part of “different HH store”. They choose what they want to sale… this is really frustrating as this is supposed to be an HH retail store.. they even told me that customer service and Banff customer service gave me the wrong information “twice”… so this is not HH retail store???.. this is more like HH-own store with their own policies I guess! Save the time and try to avoid it.
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February 2024 by Christian Martin
I've had some challenges with this privately-owned store due to what I perceive as poor management and staff training. It seems like they have their own set of rules, which can be a bit challenging to navigate. I would suggest improvements in management practices to enhance the overall customer experience. If you're someone who values smooth transactions and clear communication, you may want to consider other options.
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February 2024 by Trevor Budgell
Bad experience
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December 2023 by Brent Kowalczyk
Helly Hanson wem made us wash my jacket twice before they would send it off to get the zipper replaced even though it was freshly washed the first time it was brought in (not ideal we live in Alberta beach) then they claimed they fixed the zipper and a ripped seam inside the pocket. The zipper has not been sewn in straight and the pocket wasn’t touched. We dropped the jacket off in the summer so that it would for sure be good to go for winter and now winter is here and I still have a hole in my pocket and the zipper does not look perfect as it should being that it was just replaced. I will not be dealing with this store anymore.
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November 2023 by Js Boutin
I had the pleasure of being served by the owner of the store. Amazing service, I learned a lot about Helly Hansen's products. She suggested a few things based on my needs and wants.The store was well organized and clean.
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November 2023 by Vaibhav Kadam
Very courteous people
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September 2023 by Carrie Cheaters
The staff almost made me cry with her kindness. Thank you from the bottom of my heart.
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March 2023 by Volker Stach
Bought an Infinity Jacket today; Rayna was very helpful and knowledgeable;Love the Product; Thank you very muchVolker
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November 2022 by Nishikanta Hota
Great place with good prices
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November 2022 by Alex Carrasco
Without a doubt my favorite brand, in the largest mall in Canada, it is small but with a great variety of items, the girls who work there are super attentive and friendly.
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November 2022 by Debradee
Friendly and helpful staff
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November 2022 by M Lindbloom
Great service and helpful with finding snow pants for work.
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November 2022 by Jungil “Jay” Yoon
Crew are all nice and gentle. Good.
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June 2022 by Rafael Torres
A great shopping experience in this small store Helly Hansen ! The staff was very helpful and they have good sale prices!They will assist you to find a good jacket for your needs .They staff was very knowledgeable about their products and help me to make a good decision in my purchase, Im very happy with my new marine sailing coat.Well organized clean and easy to move around, even if its a small shop.Quality products great coats and jackets you can find a couple of good runners or special boots.The online shop is easy to navigate and have good products at hand.You want a good jacket? Helly Hansen will be the store to visit first in you shoping list !Thank you Helly HansenKind regardsRafaelRaffi reviews 2022.
