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November 2023 by Thenge Kimjuth
I went to the store to try on shoes I had ordered online. Samantha and her colleague were incredibly polite, friendly, and helpful. They brought out several pairs for me to try, assured me of easy online returns, and processed my exchange a few days later. Despite the slightly challenging location in the mall, the customer service was excellent, making me feel comfortable throughout the entire process. I highly recommend the store, though I didn’t give it a 5-star rating due to the location difficulty and the absence of one specific shoe in stock. Overall, a positive customer service experience.
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August 2023 by Kelly
Today i scored some very comfortable shoes (Barbie inspired if you know you know). I decided the next 3 pairs i plan to get as well. The manager Samantha was the best. She definitely ? knows her products and why sore and painful ? feet happen. She was extremely helpful and a total pleasure to work with.
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July 2023 by B H
Recently came in to do a refund or possible exchange for my husband shoes, which broke down after two weeks of wear. I was going through the process at the till with the store manager name Samantha. She asked me why I was returning. I told her it wasn’t comfortable and then she snapped at me saying she’s trying to have a conversation with me and was very rude throughout the transaction, slamming the terminal towards me and her general attitude towards the customer. I understand this is a franchise and they lose business but this is not how to act towards a customer try making better shoes and we would keep your products.
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November 2022 by antoine aerts
Helpful friendly staff, excellent customer service. Highly recommend!
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November 2021 by Nimbai Song
My go to brand. Would have given 5 stars. But not like the Vancouver stores where I moved from, they don't carry woman shoes size 9 or above, which makes it so inconvenient to shop here. Hope whoever is making the decision will see my post and put bigger sizes in store. I will definitely revise my review.
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November 2021 by Ermi
Very classy and durable shoes. I love the shoes the more I wear them.
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November 2021 by Wesam Khalfalla
My fav shoes
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November 2020 by Janet Lam
Heather is very patience and helpful when I inquired about what style of ecco would suit wide feet and how to off set left/right feet size difference.Heather suggests different kinds of insoles. Wonderful service by Heather and Amelia.
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November 2019 by Cindy Nelson
I was in need of Ecco sandals, walked into the store and 10 minutes later walked out with the perfect pair! Excellent service!
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November 2018 by Erika Leschert
I needed to try on some shoes before I ordered them online. It was from my work
