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November 2023 by A. I.
Extremely rude and condescending. Seriously the worst customer service. After buying $300 shoes for the 3rd time, you would think they would be willing help out with issues or defects on their shoes.I ended up calling the West Edmonton Mall location and both the sales associate and management went above and beyond to help resolve the issue. Honestly, shop at west Ed. Save yourself the headache of dealing with the incompetence of the staff at this southgate location.
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July 2023 by A C
Had an amazing experience with Tim. He was very knowledgeful and helpful when it came to finding the right shoe that would fit my flat feet/wide orthotics. If you are looking a place to shop for new pair of dress shoes, the service here was phenomal!
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April 2023 by Jean-Pierre Valteau
The ECCO store in Kingsway Mall didn’t have the colour dress shoe I wanted and they called the Southgate Mall ECCO to reserve the dress shoe for me there. I arrived to the Southgate Mall ECCO store and they had it set aside for me. I tried on the dress shoe and it fit perfectly. The gentleman who helped me was friendly and very knowledgeable.
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April 2023 by Jilleen Meckling
Friendly and helpful staff. Love Ecco shoes, so comfortable.
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March 2023 by Deborah Proctor
Today Sunday March 12th about noon we had a terrible experience in this location. I wear Ecco shoes likely 200 plus days a year both for my everyday shoes and my golf shoes. In both cases wearing a similar style for many years. Recently I ordered a replacement pair from a competitor store (Camrose)….Now on to today’s experience, upon entering the store the clerk noticed my footwear and said something like “I see you wear that style, they still make them but the woven part is slightly different now” my reply while holding another style I was considering purchasing was “Yes I know these old ones needed replacing so I ordered a pair on line” the blonde clerk then in what both my spouse and I heard her say rather condescendingly was You should have bought from here we are local! And locally owned! (How does she know that the store I ordered from was not local to me? Just because it’s on line does not mean it’s not local) anyways I was kinda taken aback and put down the shoe I was considering and as I was uncomfortable I started to leave but stopped and asked her about Golf shoes as I am looking for a specific pair the USA website has available (black with cleats) anyways I said that the ones in store were not them as I wanted spikes/cleats and once again in a condescending manor “we don’t order those as you can’t wear on our golf courses” I said umm yes you can on every course I play. (which was 104 rounds last season!) she again said no you can’t and at that point I realized my spouse actually had left the store and I said ok to the clerk and I also left the store. Meeting my spouse outside the store he commented at how horrible that experience was and I agreed it was indeed terrible. We started to walk away and he decided he had to express how displeased we were at the clerks treatment of us. She did ask what the problem was and did offer somewhat of an apology, but honestly we were so turned off by the experience once we finished in the food court we decided we were no longer in the mood to shop so we left the mall. Not only did she cost her store a sale, but likely a number of other stores as well.
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November 2022 by Mya Angela
We had a great experience shopping today at Southgate Mall. My son is Autistic and was having a hard time at one point. The gentleman helping us was great finding hikers and accommodating my son. Was even showing him pictures of his cats on his phone because I told him my son loves cats. 10/10 experience
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October 2022 by Mya Berger
We had a great experience shopping today at Southgate Mall. My son is Autistic and was having a hard time at one point. The gentleman helping us was great finding hikers and accommodating my son. Was even showing him pictures of his cats on his phone because I told him my son loves cats. 10/10 experience
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August 2022 by NJH
Went in for some wedding shoes on August 11th, 2022. The gentleman helping me was very professional in helping me find what I needed. Got the comfiest pair of dress shoes I have ever purchased.
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August 2022 by Elias Mohamad
Well, Ecco is known for the quality and style of their shoes so this review is for the store.I had a very positive experience today where the manager / owner exhibited a great customer service and helped me find a better fitting model. I had zero hassles whatsoever dealing with the team and it looks like they truly care about their customers. Another good thing is the convenience of the place being inside a shopping mall. I totally recommend this store
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September 2021 by Peter Claassen
My wife and I wanted to buy both of us a pair of Ecco shoes but we didn’t because the manager was very unprofessional while eating his apple without paying attention to our needs. The sales lady following his example didn’t care either. It’s a shame that such a great store has the wrong people representing it.
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September 2021 by Janny Claassen
I myself worked in the Store shoes also in Southgate, I surprised to see the way the manager treats customers, he is very arrogant and clearly customers’s satisfaction is not his top priority. We are never coming back to this store.
