Truck Rental in Edmonton, AB

“Great experience buying our lastest company vehicle. Ken and Jason were efficient and accommodating with us, which is super appreciated due to our busy work schedule. Time is money, and this was the easiest transaction we have had with a dealership, ever. Highly recommend”

“I had an issue with this location at first. It was a sensitive situation that required follow-up from the Regional Manager. She was lovely and resolved the issue immediately explaining that the manager of the actual location was new to the position. Overall I am satisfied as the situation was resolved.”

“Vary professionally operated business. State of the art security system to watch over all the facilities public area's entrances exit's & loading dock's to maximize the secure locker the renter pays for. And wait there more the professional dedication is not in the front office only a large thank you to the janitor of the cleanest storage facilities I personally have ever utilized in my lifetime. Hes work ethic and attention to a properly cleaned building is staying ahead of the renter before and after they complete their storage locker business to ensure a clean environment for the next person to arrive . I honesty look forward to working with the great group of dedicated people at On Site Modular Storage for years to come. Thank you everyone for being so understanding to my personal needs and time constraints. And for the dirt I have tracked in . I will work harder on my end to ensure that the proper quality of renter be as proper as possible and try to be right at your same operating stamders level. Thank you everyone”

“I give a four star only because I can't give a storage place 5 stars because I don't agree with alot of their practices but anyways this location I was very afraid to rent at but had no choice at the time it seems really run down and I had issues with the locking door the first day then repaired it myself. So security seemed really flimsy. But the manager Kelly who resides on site was very professional and down to earth in all my dealings with her and that made things more acceptable. The fees are basically the same as everywhere else the hours are only until 9 pm which I didn't care for but the area I could understand for security reasons so again acceptable. There are no lights inside the unit which sucks but all in all Kelly makes the place seem like a good choice to trust the facility. They really should spend some money on the doors and locking mechs though not be so cheap with spending all on new locations and forgetting the places that help make the new places so fancy !”

“Staff are great. Trucks are more new.One thing does not make sense though...Why are the trucks governed at 104-106km/h, when most speed limits on highways outside edmonton are minimum 110km/hour???”

“Good customer service. But, I paid for a hitch pin and never received it. I didn't realize it until I left. Partially my fault I guess since I didn't bring it up.”

“It was quick and easy to book on line and with the prebooking on the app, it made picking up the truck easy. I like that the app takes you through taking pictures of the unit as that covers my back too.”

“After an absolutely horrible experience with Southside U-Haul, manager Nicole and her hitch technician were a breath of fresh air. They were expecting me for my appointment, took my car right on time, installed the hitch in less time than expected and billed me exactly what was quoted (which for the record was 200$ less than what southside was going to charge me!) An excellent experience here and helped to take away some of the unpleasantness of my southside experience. And to top it off, the shop was neat, tidy and staff were organized and knowledgeable. Well done!”

“The gentleman at the 17th St location was fantastically helpful, the best kind of customer service. Friendly but not at the expense of the task at hand. What absolutely sucked was the leadup:

1. reserving a pickup at this location
2. getting a phone call 22hrs before pickup, changing my pickup to the opposite end of town, in the parking lot of a weed store
3. arriving at said parking lot with no idea how to take possession of the truck, despite having checked in online 2 days earlier
4. calling the "location" number, getting a "cannot be connected" auto-message
5. calling the toll-free number and being told, yeah, this wasn't set up properly, but we'll get you a truck at the 17th St location right away (also a very helpful human on the phone - thanks John).

My overall impression is of a really great company and brand, that has some consultant or MBA-type in the background trying to make efficiency improvements, and risking it all. I still think of U-Haul as reliable for now, but if I have another experience like this one, I certainly won't.”

“Rented a cube van on 3 separate occasions from this location. Not sure what all the negative reviews are about. My reservation is always held, the owner is actually quite friendly and flexible. His communication is style is fairly direct so maybe some people take it the wrong way.I’ve never had any problems here and it’s become my ‘go to’ because I deal with the same people everytime.”