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December 2023 by Mojtaba Merzayie
AVOID AT ALL COSTS!. Did a pre purchase inspection to a truck we were purchasing and they said it was just the lights brakes and battery so we asked them to change it($7000 tho for battery replacement, brake pads and a taillight which is excessive) They also broke the studs while doing the service so they charged for that as well for their incompetence. On the invoice it clearly states “customer needs TRUCK TO BE ABLE TO drive back to BC” the truck broke down 1 hour after picking it up and we sent it back there for them to check it and they charged us another $3k to “fix” and they couldn’t even fix anything truck broke down again mid drive to BC and we had to tow it back. I would advise everyone to avoid this shop at all costs as they clearly don’t know anything
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November 2023 by Dan Chipchura
Got a pinion yoke replaced some 10yrs ago. 2002 Pete 379. Great guys fast efficient service at a reasonable price. Now I'm looking at getting a CVIP done on my 1ton and new 40' trailer, and WHO COMES TO MIND DIESEL TECH DEFINITELY ?
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October 2023 by Krista Strickland
After working with this company for over a decade I am beyond shocked at the unprofessionalism displayed by the shop manager. referring to my truck as a P.O.S and blatant refusal to accept any questions pertaining to work being done. with a fleet of over 65 units I can assure you Diesel Tech will never be used by my company again. Shame on YOU and your management team for your unprofessionalism!
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August 2023 by John Mulder
Had my pickup in for injector pump problems. They found water in the fuel tank. I was informed and told them to replace the pump and clean the tank. After about a month of driving the injector pump failed again and it was replaced under warranty. The very next day injector pump failed again. I was told I had to buy a new injector pump as it wasn’t covered because of water in the fuel tank. After arguing with the owner we came to an agreement and they changed the injector pump and supposedly cleaned the tank all of which I was charged for. A few days later injector pump failed again. I dropped the fuel tank and found that it was never removed or cleaned. I would never recommend this company to anyone as the are incompetent!
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June 2023 by Joanna Petrus
our company used them to rebuild our diesel engine on a 2010 dodge 4500. after a year and a half there are multiple injectors that have gone bad. the current mechanic shop that is working on it told us and showed us some parts that were damaged by the rebuild and showed us multiple bolts that were over torqued and a few injectors that were only hand tight. very poor workmanship
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June 2023 by Joanna Amyotte
our company used them to rebuild our diesel engine on a 2010 dodge 4500. after a year and a half there are multiple injectors that have gone bad. the current mechanic shop that is working on it told us and showed us some parts that were damaged by the rebuild and showed us multiple bolts that were over torqued and a few injectors that were only hand tight. very poor workmanship
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February 2023 by Joshua Dove
DTTR did a great job on my Vehicle and took me in right away. My turbo had blown and needed a replacement which was located in a timely and professional manner, everything was communicated well, received, understood and executed. The shop itself upon first walking in was organized clean and had an awesome front assistance staff. Tara took all my calls and was lovely every-time I called, whilst Kyle The diesel tech himself took amazing care of my truck. It’s running better than ever. Thank you DTTR
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February 2023 by Jaymie Mohr
Overcharged, quote was way lower. Didn’t fix the problem the vehicle was brought in for.
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November 2022 by Thomas Howe
Kyle and his staff are a good group. I took my Duramax there in pretty rough shape. He waved the hours on diagnostics and had it up and running in less then a week. New turbo, head gaskets and internal work. Thanks again for helping get the old girl back up and running better then ever.
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August 2022 by Darren Danyluk
Took a chance and went with these guys as all the big shops had week long plus wait times to get my Duramax in. I was in a bind and didn’t have time to diagnose and fix my truck myself as I usually do all the work on my own. I was having turbo and throttle issues with no codes coming up. The crew here found out quickly that my throttle valve was seized. Truck was fixed quickly and had my truck back up and running better than ever. Highly recommend this place. Will be going here over the big shops now. Thank you Kyle and Darren for getting my truck back up and running great!!
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July 2022 by Steve Sullivan
After being given the run around by 2 Dodge dealerships, I took my RAM 3500 to DTTR. Kyle, Darren, and Allen had the problem diagnosed in 1.5 days. Typical Dodge...parts took almost 2 weeks to arrive. Truck runs great, and doesn't burn/lose oil anymore.
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April 2022 by Dale Krock
This is a super shop. Been dealing here for the past 4 years.Kyle and Darren have not let me down. Having an older tractor, my needs are met while understanding the time constraints and get me going asapThis is paramount in my situation as time is money.I would recommend this shop to anyone In the industry. It has taken me a very long time to find a shop that had met all my needs and maintained a professional and friendly atmosphere.UpdateThe work is quality BUTTHE WARRANTY IS WORTH NOTHING !!!
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February 2022 by michael lawrence
DTTR bends over backwards to provide a great service.Can’t say enough about how accommodating and professional the staff is.I bring my work truck and my private vehicle here.They gave me nothing but cause to praise them.
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November 2021 by mike murphy
I am adding to my post because these guys are that good. They are on top of warranty, took them no time to fix. A truly honest, caring and awesome group to deal with from front counter staff to managers. I cant say enough good about this company.Thanks againI am very happy. Had 12 pages of work done to my 2005 dodge and they made sure everything was good. Kyle thanks man you guys are an honorable business that will definitely get the silver dodge I have that needs all the same work. Front office ladies are very pleasant to deal with also.
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September 2021 by bhreagh krszwda
The experience we had dealing with this business was dismal at best and began from the onset of getting work done on our vehicle. We dropped off our vehicle knowing that there was extensive work required and informed the shop of all the work that we knew had to get done. They did their own diagnostic and gave us an estimate that we agreed to.They began their work and we tried to contact them to get updates throughout the entire process. We called six separate times asking for an update, each time with the employee from the front desk telling us she did not know anything and that she would have the mechanic call us back with an update. We would not hear back from the mechanic that day, so we would call again, only to get the same response. When the mechanic finally did reach out to us, his updates were brief with no tangible information on when the work would be done. Three weeks after initial drop off, we were informed that the work was all done and that we could pick up our vehicle. Once we got there, the final bill was $1300 more than their estimate. When questioned about this, there wasn’t really any explanation. We payed the bill without having a good understanding of our consumer rights.The next day, we realized we were leaking more oil than we were when our vehicle entered their care. We assumed it was just residual oil left over from the work and got an oil change done (which should’ve been done at the shop when the entire engine had been taken apart) and the mechanic there mentioned it to us. We were on a tight schedule to make it across the country for personal reasons and was not made aware of DTTR’s warranty policy.Once we got back to the east coast, we got our engine looked at by another mechanic, and it was clear to him that they had used poor technique to fix our valve cover gasket, which almost made us buy a whole new valve cover. They effectively made the leak larger, and because this part is so deep in the engine the only way to realize the poor work was to take it all apart (hours of work). Our new mechanic was thankfully able to bend back the dent that they created and replace the gasket without hammering or smashing.Once we realized how large of an issue this was, we tried contacting the shop, resulting in the same story as before - not being able to get in touch with the mechanic or owner of the shop. Once we finally got in contact with one of the mechanics, he was able to recollect the vehicle and all the work done. When asked about where the $1300 extra had come from, there was no answer. Then when asked about the work on the valve cover, he informed me that the owner had done it himself and would have him call me. He did not. I called back the next day and asked for him to call me mid day. He did end up calling me and again, struggled to coherently explain to me the extra expenses and then when I asked him about the work on the valve cover, he told me that the man I spoke with the day before had fixed it. This leads me to believe that they either lied to us about fixing it at all, or they are not confident enough in their work to take ownership of it.I would never recommend this shop to anyone under any circumstances, you will pay more than you agreed to, there will be bigger problems with it when it leaves and there is a complete lack of costumer service. If you must go here, be very vigilant on getting everything in writing because they will lie about the communication you’ve had. They like to operate on a verbal agreement basis which is hard to dispute or debate when trying to take legal action. I have filed a complaint through AMVIC and from my understanding there were violations with administrative procedures. 0/5Edit: if you're looking for a quick response, leave a review here. They responded within an hour but took days to respond to phone calls.Update: they continue to deny any violations against them through AMVIC, but they most definitely do. Also, they claimed to be accredited by the Better Buisness Bureau when in fact they were not. Do not trust this business.
