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February 2024 by Tylah Buha
Very friendly and knowledgeable sales and service team.
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February 2024 by Scott Hendrickson
This dealership is the worst I've had experience with. They ordered a truck for me took off features. Told me too late can't change it now. Didn't change price or anything. I wouldn't buy a bicycle from them. 0 stars.
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February 2024 by Bill Sokolik
I recently was in Edmonton for work and dropped my truck off for some recalls Vanessa Williams my service advisor was excellent to deal with she kept me up to date on a regular basis on were they were on the service of my truck as well she was very professional I would recommend Crosstown Dodge for any service work needed on your vehicle
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February 2024 by Evan O'Neill
This dealership has to have some of the worst “customer focused” service. From their sales guy Hati, who doesn’t understand the words “max I can afford,” following me out into service to harass and ultimately offer me a more expensive truck…. I was left to deal with their service dept for a cam/lifter issue.Received a quote for $8500 (about $3k higher than the dealer down the road), and after agreeing to a discount and going forward, I was told the engine is now unfixable and requires a $20,100 engine replacement. On a 2015 Ram 1500 with 212k. I said no, I’ll tow it outta there. But they held it hostage till I paid the $2100 they say was required to “diagnose” the unfixable state.At no time did my service writer Vanessa attempt to work WITH me, and flat out lied the tech took my bumper/clip off to do the repairs. I paid for them to stare at the engine and throw their hands up. The work they implied was done is very clearly not done, I have initiated an Amvic claim and will attempt to recoup some costs.If you can, go anywhere else. Call anyone else. Read the other reviews (I acted hastily and didn’t, chose them based on proximity to my job). Save yourself.
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February 2024 by Lourdes Rodriguez
Always satisfied with the service at Crosstown… it makes me want to buy more vehicles there, and surely I will :)
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February 2024 by Brad Fraser
Did the best they could. Too bad Jeep isn't what it used to be.
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February 2024 by Daria Siebova
Great place to find your next dream car! Highly recommend Vadym Vovk. He’s a real professional, making the entire process seamless and stress-free. His expertise and attention to detail exceeded our expectations! ?
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February 2024 by Kayla Balay
Just hitchhike.
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February 2024 by Patrick Mwizerwa
I have been going to Crosstown for many years. I do all my regular maintenance there. The service has always been really good and often times they go above and beyond to answer my questions.
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February 2024 by Ryann Ronda
Been here for servicing, bought my car here too. In my own opinion, somewhat this location ok and not ok.. ask, read and check, thats all..
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February 2024 by Izzy S
A huge thank you to Ocean and Ryan for making my experience as a first time car buyer a positive one. And another thank you to Shuke and Hoakey in finance for all their hardwork as well. Throughout the entire process I was treated like family and with their guidance I felt very comfortable/confident making my decisions.
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February 2024 by Ryiu Hizumi
Humility, honesty/transparency, and good customer service goes a long way. I always put myself in other people’s shoe. I always push myself to give the kind of service I expect to get. If you’re the type of business people who always think about the money you’re going to lose for giving a decent service, slowly you will lose customers and everything will follow through.With the kind of service you provide speaks a lot about the kind of management you have. Don’t expect your terrible service will never backfire.I sincerely do not recommend this dealership to anybody.
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February 2024 by Tim Thomas
Excellent service always helpful and very informative.
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February 2024 by Zachary Olsen
Had the best experience here! They really go above & beyond to make sure your vehicle needs are expertly taken care of. The customer support at the service side are amazing. Lydia & Vanessa were huge helps in making the process of taking my vehicle in a breeze, could not recommend them more!!
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February 2024 by CarAlarminglyGood
Delivered a vehicle at Crosstowns request. Agreed to them reimbursing my money. Been over a month and nary a peep from them (like I'm going to forget). Run around from salesbum HENRY. Calls from other salesbums hoping I would put money in their pockets. NOT A CHANCE. At least not with them. Where is MY MONEY. 0 STARS. AVOID THEM LIKE THEY WERE THE ORIGIN OF COVID, is best advice for any of you. 0 STARS. 0 trust. 0 dependability. Zero. Zero. Zero. Never again.
