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November 2023 by Ali Ozan Karataş
I bought an original Nike from here and after 1-2 months the shoes started to smell. I have no problem with my foot. At the same time, there is no problem with the other Nike shoes I bought, but there is a problem with Nike Airmax. They don't change it back. They don't give me my money either. She says go to the Nike store. However, I bought the shoes here. And on the Nike website it says lifetime warranty.
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September 2023 by Ms-J
Today I was discriminated against by two female trash that works at this store at about 11- 12pm approximately when I went in there.The moment I walked in, I could hear them making comments like, weird, annoying. I Immediately start to feeling uncomfortable because I wasn't sure if they were referring those phrase towards me.I went in and asked to try on a pair of shoes, one of them went to the back and took a very long time before coming out only to tell me they don't have anything on my size.I asked to try one more pair as I was in desperate need to buy something. She came out again saying the same thing and said there was only one pair selling for 199.00 that's a size 8.Long story short, I tried on the size 8 for 199.00 and walked to the mirror to have a look but didn't like the look. The associate was standing right beside me while I was trying the shoes on.As I was walking out the store, a mall security called me to the side asking me what happened at the store, I was confused and didn't quite get what he was asking me.He basically asked me if I tried stealing anything and if I have anything in the bag I was holding. I replied no. He asked for my ID and told me to wait while he goes back to the store and do an investigation.I immediately called the store and ask one of the associate if she called security on me, she denied and said no, her manager had instructed her to call security and that security was standing outside watching me the entire time while I was shopping and that he took it upon himself to harass me and follow me even though they told him I didn't try to steal anything.I was followed outside by this particular sad excuse of a human all through the mall and all the way outside the parking lot until I drove off before he went back in the mall.This event has left me extremely anxious, sad and upset.I will be filing a complaint with human rights Canada.
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September 2023 by Ana J
Today I was discriminated against by two female trash that works at this store at about 11- 12pm approximately when I went in there.The moment I walked in, I could hear them making comments like, weird, annoying. I Immediately start to feeling uncomfortable because I wasn't sure if they were referring those phrase towards me.I went in and asked to try on a pair of shoes, one of them went to the back and took a very long time before coming out only to tell me they don't have anything on my size.I asked to try one more pair as I was in desperate need to buy something. She came out again saying the same thing and said there was only one pair selling for 199.00 that's a size 8.Long story short, I tried on the size 8 for 199.00 and walked to the mirror to have a look but didn't like the look. The associate was standing right beside me while I was trying the shoes on.As I was walking out the store, a mall security called me to the side asking me what happened at the store, I was confused and didn't quite get what he was asking me.He basically asked me if I tried stealing anything and if I have anything in the bag I was holding. I replied no. He asked for my ID and told me to wait while he goes back to the store and do an investigation.I immediately called the store and ask one of the associate if she called security on me, she denied and said no, her manager had instructed her to call security and that security was standing outside watching me the entire time while I was shopping and that he took it upon himself to harass me and follow me even though they told him I didn't try to steal anything.I was followed outside by this particular sad excuse of a human all through the mall and all the way outside the parking lot until I drove off before he went back in the mall.This event has left me extremely anxious, sad and upset.I will be filing a complaint with human rights Canada.
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September 2023 by Sandy Pimentel
It was busy. Asked one staff member to get shoe sizes and she never came back. Had to ask another and they brought what we need and were very helpful. We bought 2 pairs of shoes
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August 2023 by sara marini
Literally worst customer service ever. All of them talking to their friends. They saw me going around looking for someone to help and not one of them moved a finger, but sure keep talking to your friends.
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June 2023 by Lynn Roy
Nice store. Long check out line. Could have opened another till.
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May 2023 by Marlon Mendoza
Place is nice friendly staff
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February 2023 by M JR
Went in this past weekend to buy my air force 1s ... had such a welcoming and amazing visit/experience... both Tayshawn M and Victoria S went above and beyond to ensure we were completely satisfied with our shoe selection and choice.. we were visiting from out of town and Champs at WEM is now my new go to ... we ended up purchasing 3 matching AF1 and their welcoming attitude and helpful approach was the highlight of our trip
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February 2023 by Kadralynn Arneson
Everyone was super helpful and friendly. They actually looked and put two pairs aside for me when I called, no hesitation. Needed a different size when I got there and thankfully they had it. Will definitley be using champs west ed again in the future.
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September 2022 by Brandon Lorenz
Bought a pair of Birkenstocks online in mid April. By mid July a nail/ staple begin to come through the footbed of the shoe. After two separate hour long holds by phone I went into the store. The manager said it wasn’t going to be covered quote “because there has to be something wrong with the shoe” these shoes can not be worn at all with the nail going into my foot every step. Very disappointed expected better quality assurance and customer support
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August 2022 by Amber Dawn
Great friendly service. I love going in to a business where the employees are in good spirits and enjoy what they do. Although it was busy due to back to school shopping, they managed to help us in a timely manner.Good vibes and great selection!
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April 2022 by John Maio
Could have better pricing on running shoes and more sales
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January 2022 by W T
I recently called Champs at WEM to see if they had a pair of shoes in stock. The young lady that answered the phone was so patient and helpful! I can’t remember her name but it was Friday December 3rd afternoon. She checked all the stores in Edmonton and surrounding areas. She found a pair online and gave me the information to order. I really appreciated her help. Keep up the excellent customer service!
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October 2021 by Dustin Fumée
Great place to go get followed around if you're native. I don't steal but apparently I look like a thief. Soon as I walked in, they stop what they're doing and start standing around watching me. I walked in and even greeted the people who are supposed to do the greeting, all to be met with quiet awkward stares, not friendly at all. Would not recommend this place, do yourself a favor and keep your dignity.
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September 2021 by Danni
Excellent customer service from the manager and specially “Prince” he was so helpful, helping us find sizes and styles, was my first time shopping at the store and my experience was the best, definitely coming back soon! ??
