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February 2024 by Nikoo Moradpour
I was in Browns and was helped by Sam. I learned that she is a manager not an associate there but yet helped me with her amazing knowledge, experience and honesty. One great thing was that she knew when to give me some space to browse and decide and when to approach to help and suggest. Also, it was reassuring that I felt that I was helped in a manner as if she would purchase for herself, with the same level of honesty and care. Sam recommended every options considering my style with patience and asked where and how much I will be wearing the shoes to decide on the best one. She did not get frustrated by bringing different shoes and sizes and finally explained how to take care of the shoes for more durability. I do recommend shopping in Browns in Southgate with their wide range of options and such great staff.
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October 2023 by Samiha Ibrahim
I had such an amazing experience at the Southgate Browns store. Aynnik was so helpful and knowledgeable, she knew exactly what I was looking for. I was treated with the best customer service. I really liked how she gave me many different selections which allowed me to choose the best fit. Shivani was also exceptional she was such a great listener and made sure to get exactly what I was looking for. I was so grateful to have received such great customer service. This is a great location and the staff know exactly what they are doing. I would definitely come back and tell all my friends and family to go check them out.
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October 2023 by Karen Marianicz
On September 20th I commented on Facebook how unhappy I was with the fact that I received an ad for Browns Shoes, fell in love with a pair of sneakers and when I tried to order them online they didn't even show up as an item they offered. It was both frustrating and disappointing! I was put in contact with Edmonton District Manager Annik Garceau and she went above and beyond looking into why this happened and if it would be possible for me to purchase a pair. Her extra effort paid off in both figuring out why this happened, extremely popular shoe with limited quantities, and potentially finding a pair in my size!! In a world that is increasingly online it is easy to forget how much of an impact amazing customer service has on a person. Anniks actions in this situation will have me going to Brown's whenever I need footwear! She is an amazing representative for Brown's Shoes and her commitment to resolving this in the best possible way for me was outstanding!!!!
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October 2023 by Ali Hassan
The staff was super helpful and my wife got the boots she wanted.
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August 2023 by Akbar Ali Khaliqdina
Good variety and great staff. Pheobe, thank you so much for helping us and being patient as we made our choices. It was your help we actually bought stuff.
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February 2023 by Robin Clark
Staff are very helpful and there is a large selection. We just had issues finding the proper size in stock.
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January 2023 by sandeep kaur
Big THANKS ? The staff Aangi at south gate mall Browns help me for finding my correct size in my favourite pair. She ordered for me and help me out and stays in touch all the time until i get those thanks.
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January 2023 by Med Massage and Wellness Clinic
Leen is wonderfully girl who helped me to find shoe. I want get one shoe but end up buying 3 pair shoes. Great team work. I will shop this location in future. next
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January 2023 by manmeet kaur
We came to get pair of shoes but the employees working over there were very weird and they behaved like we are aliens. They were constantly staring at us and customer service was so poor. Honestly i request head staff to change the employees or give them some behavioural lessons. We left the store because of their attitude.
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January 2023 by Esraa El Siddig
I had a great experience at Browns southgate location! I was warmly welcomed by Leen. She was very sweet and patient. Leen helped me find exactly what I was looking for and answered all my questions. Her friendliness and patience made me feel very welcomed and comfortable. Going forward I will always shop at browns as their customer service and products never disappoint. A special thanks to Leen and to all the crew!
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January 2023 by sandeep Sandhu
Big THANKS ? The staff Aangi at south gate mall Browns help me for finding my correct size in my favourite pair. She ordered for me and help me out and stays in touch all the time until i get those thanks.
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January 2023 by D
Top notch customer service. Quality footwear. I bought a pair of men’s UGG boots and they have passed the test of time. I’ve even mudded out the boots and left them wet for a few days in my trunk, to then clean them and find they are still just as good as new!
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November 2022 by Jeff Nelson
Thus was our second time shopping there. We were approched by Leen... She was extremely knowledgeable about the different brands in store and was really fantastic to deal with. We will be back in the spring!!
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November 2022 by Mich Martin
Was looking forward to buying a new pair of winter boots and was not helped by any staff. There was atleast 4 staff on the floor but all seemed busy with eachother. So I left. ?♂️
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October 2022 by ayan dalmar
Such amazing service from Leen! She helped me a lot in finding the perfect Dr.Martin’s definitely coming back! ?