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December 2024 by Paige Dribnenky
Super Nice workers here. Great customer service when they're helping out!
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December 2024 by Mark Polak
Disorganized, slow and confused
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December 2024 by Robbie Kamaleddine
The staff have no knowledge of their products. The girl assigned to help me was googling my questions and was unable to find someone else to help. This place is a joke.
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December 2024 by naa na
Recently purchased xbox console from this store that was supposed to have included the xbox ultimate game pass included. I had to drive from out of town to this specific store because it was the only one near by that showed it had this particular Xbox in stock. I showed the staff the ad from the BestBuy website which showed they had two in stock. I checked with them several times to make sure the game pass was included. They informed me it would be inside the box. It's a good thing I decided to check and set the Xbox up before Christmas or else I'd have some upset children because guess what.... no xbox game pass in the box. Tried to call the store but you're unable to contact the store directly just Best Buy customer support which hopefully will eventually get it sorted out. I took all the proper steps to make sure this wouldn't occur but due to lack knowledge from the Best Buy staff, here I am jumping through hoops trying to make sure this is setup properly for Christmas.
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December 2024 by kate ziegert
Been trying to get ahold of them for 2 hours regarding an order but no one answers, the main line says the store is closed, the 866 number doesn't know how to get into contact with them. Just absolutely useless.
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December 2024 by Tatyana McNamara
Very friendly customer service ! Was able to help me find everything I needed for my Christmas shopping:) great sales & prices in store. Definitely recommend this location ! Very knowledgeable staff:)
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December 2024 by Keith Booth
Surprised staff know difference between a laptop and a desktop. Sure do not know the difference between a Lenovo Legion Go or Asus ROG Ally. Sure glad I spent an hour drive to be told to order it to the store so I have to drive another hour to pick it up, even though it shows them as not only having stock, but having 2. More than likely the salesperson just gave up after minimal effort in looking.
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December 2024 by Danny Cripps
Daniel the sales associate at Best buy on Sherwood drive was and did an exceptional job on our purchase today.
We will be back should we have any worries.
Thank you again for your help.
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November 2024 by Jeff Salway
They don't have anything in stock. Oh look, what a great sale, not in stock. They only got 2 stars because the staff really are great.
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November 2024 by David Hughes
went down to buy a laptop charger.should have checked the box more closely.turns out there was one. thanks to the 3 employees for pointing that out. stupid me lol
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October 2024 by Happy Truck
Nice store with lots of displays. I was able to get assistance right away. The woman who helped me was very friendly and was quick to retrieve my order. Good location.
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October 2024 by zee1no
Ordered an item from BestBuy Tracking stopped three days after order date stallion delivery was kind enough to tell me it might be 6 to 10 business days. 8/15 days
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October 2024 by Dillon
Atrocious customer service. While purchasing a new cellphone and plan I was misinformed by staff. A primary concern of mine was getting a plan that offered the Koodo "auto-pay" discount. I asked several times and was assured that I would receive the auto pay discount with my new plan. After a couple months of not receiving it, I called Koodo and was informed that the plan I signed up for was ineligible for the auto pay discount, and that I could not change my plan without a significant penalty. An establishment should not sell cellphones and plans if they cannot give customers accurate information.
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October 2024 by Jo-Lynn Sloan
After hearing the manager of the Sherwood Park store tell my husband to go to the Staples down the road to buy a product from them because she didn't want to deal with the questions! Disgusting service. I wouldn't recommend this store to anyone that wants a good experience. In fact if I could give less than 1 star then that's what I would do.
I guess the only thing to do is go to the Staples for my future purchases.
Best Buy Sherwood Park should be ashamed of this manager and their incredibly terrible service and hire someone who knows how to speak and answer customer questions.
It was a complete waste of time.
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October 2024 by Rish
Environment is really good but the lady working near order pickup i guess evina you need to learn some basics for customer service
