Best Buy is an electronics store chain offering a wide range of products, including computers, mobile devices, TVs, and video games. They provide services like online ordering with in-store pickup, free shipping on orders over $35, and a Low Price Guarantee. The Geek Squad Agents are available to assist with any technology issues. Customers have reported positive experiences, particularly with the staff's helpfulness and attentiveness towards middle school students and senior citizens. The service is described as quick and efficient, with a great return policy. Improvements in management have been noted over the past few years. However, some customers find the in-store selection limited, with better options available only through online ordering. There have been suggestions for female staff members to be included in assisting with heavier products if they are part of the sales team. Customers have praised the easy online pickup process and the knowledgeable assistance provided by the staff, such as Rahul in the service department, who went above and beyond to help a senior customer with their printer and earbuds. The shopping experience is described as personalized, and customers have been satisfied with the deals and installation services offered.
Advisor Patrick was awesome .He was very calm and good at his work . Excellent customer service provided by him. 5 stars to him
November 2024
I Have to wait 20 min For doing payment even other employees were free one female employee went outside instead of taking customer and was smoking And also have too many wrong price tags in store
November 2024
I had a great experience! Denise was amazing and super helpful!
