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October 2024 by April Stanley
Employees always seem rude. Took me about 10 min to find someone to help me. It doesn’t help that they don’t wear uniforms and blend in with everyone.
It would be nice if they put mirrors in the change rooms
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October 2024 by josXmac
Oh my goodness they are so friendly and helpful at this store! Leo was especially personable and even remembered my name the next time I was in. I felt incredibly taken care of here. They even dug out a size of pants from the back that had just come in that day in the shipment. They truly go above and beyond here. I was able to exchange an item with no issues. Thank you
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October 2024 by quyanna-marie luyendyk
Awful location. None of the staff knew where anything was. Staff would tell me that items were sold out then, I’d find the item myself.
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October 2024 by Raheema Khan
This store has horrible customer service, I spent over 300 dollars online, and tried to return some items in store and they would not let me as I did not have the credit card I used to purchase it. I tried to explain that I had to cancel that card and order a new one, but they would not take the items back. The staff were very rude and did not care.
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October 2024 by haily hehe
Quinn was super incredible! She made me feel like I had my own personal shopper. She told me about how her mother is a taller women like myself and has a hard time finding pants that hit her feet. She brought me so many options of pants that would do the same for me, she told me what looked good and what didn’t lol. She was real, like a friend. Even though I had more then 20 different styles of pants and only left with 2 she didn’t mind and was happy I was able to find something I loved! Thank you Quinn for being such a kind person.
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September 2024 by Andrea Morris
If I could give 0 stars I would. Customer service is terrible, exchange/ return policy sucks. I spent over $200 on a item that couldn't be returned for me as I didn't have a receipt kept for the exchange. Guess it's my fault....although as most other companies witll do an exchange. Even big companies like Lululemon or Zara. Won't be spending my money here anymore ???
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August 2024 by Bethany Stang
My favourite place to shop all the girls are so friendly and the manager at the wem location is always so helpful! And gives the best customer service !!
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June 2024 by Jordan Venema
LEO at West Edmonton mall was so helpful, busy with a client and still multitasked for me the moment he was free! Thank you!
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June 2024 by Sonia Boussaada
I walked into this store yesterday, and was ignored throughout, I made eye contact with several employees and was completely ignored, later on when was in the change room and asked for help with an item, only to be ignored again and waited in the change room for 20mins, with no help.Finally helped myself to the size I required, and walked out after spending $400.00.
Guess I was invisible.
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May 2024 by Britt MacDonald
I’m from northern Alberta and a Mom to a very busy 5 year old. I was excited making a trip to Edmonton and have the opportunity to go shopping at one of my favourite stores Aritzia. My son made this quite difficult. The staff were amazing with him, helping to keep him entertained while I looked around and paid for the items I picked out. Thank you so much!
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February 2024 by Sherri
Amazing service from the ladies at the store. Love coming to this location.
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February 2024 by Rebecca Takacs
Really bad customer service
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February 2024 by Ziyue Hu
Mark went above and beyond to help us find the item we need at a different location due to low stock issue. Thank you!
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February 2024 by Kristina L
Caitlin was incredible and helped me during a very busy time for the store during Boxing Week. She made me feel like I was the only person in the store and helped me find a very nice sweater, giving honest opinions along the way. I would come back here again and would work with her.
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January 2024 by H M
Sunday the best only line I would go for otherwise quality 0️⃣