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November 2024 by Herbert Namoc
Poor customer service
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November 2024 by Niranjan prasad
I had one of the worst experiences with apple at this store location. The employees are not just blunt and rude but also not willing to be considerate of your time and effort. I reserved an appointment to replace a battery on my phone. They not only discourage you from replacing the battery but also wont do it as they dont have a “ replacement phone” if the repair goes wrong. When i ask them why i was given an appointment if the repair couldnt be done, their answer is “we cant look for parts for each and every person that comes to the store” l. I took my time to provide information on the issue and what i need before showing up at the store. Why give me an “appointment” if you are going to turn me away anyway? The genius bar person just behaved as if my concerns and issues dont matterwhy would i pay a premium price to buy an apple device to be treated like garbage? My time matters. If you really care for your time, dont visit this store.
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November 2024 by Nicole Scott
I had an excellent experience at the Apple Store in West Edmonton Mall thanks to Jacob. He was extremely helpful, kind, and patient throughout the entire process. He took the time to answer all of my questions and explain things in a way that was easy to understand, without ever making me feel dumb or rushed. His professionalism and friendly demeanor made the visit stress-free. I truly appreciate his support and would highly recommend asking for Jacob if you need help at this location!
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October 2024 by merina shrestha
Girl with short hair and pink glasses AVOID HER. SUPER racist. Idk how Apple hires people these days. I wish I would’ve recorded the interaction. Just go to the people of colour instead
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October 2024 by Ира Коваль
I made an online order in advance, chose a convenient time, and when I arrived at the appointed time, I was told that my order was being processed, but the money had already been withdrawn. For more than 1 hour the manager tried to find out something about the order, then he canceled the order completely without notifying me. When I went to find out the reason for the refusal, he said you can pay again and pick up the order.
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October 2024 by Tim Chu
Usual Apple Store experience consistent with any store visit. The staff were incredibly helpful and knowledgeable, demonstrated products to their best knowledge. The store was clean and well-organized, and the overall atmosphere was welcoming and friendly. I highly recommend this Apple Store to anyone looking for excellent customer service and a great selection of Apple products.
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October 2024 by Filip Pulpan (Filipos)
Average apple store!
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October 2024 by Jerusha Chua
No issues with my in-store pick up of an apple watch. Staff were friendly and service is prompt. Lots of people checking out devices on the Saturday afternoon I visited.
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October 2024 by Edmond Tamarion
I purchased an iPhone 15 Pro Max at this location, and after nine months of use, I felt that the phone was getting too warm. I swear it’s beyond ordinary, especially when charging and using the camera. I even experienced warning shows on my phone twice while taking photos. I went to see the technician at this location to see my options, but he basically told me that the phone was okay and normal after running a 2-minute software check. He did not even touch my phone. He insisted that what I experienced on my phone was normal. I stopped explaining myself coz I felt like he was not willing to help me. I’m really disappointed. I have been using the Samsung Galaxy for a long time and have never had this issue. I just tried the iPhone for a change and did not expect this disappointment so soon. Overall, I wasn't happy with how he addressed my concern. Not very accommodating. Don’t waste your time coming to this place to ask for help. They will only be good when you purchase, but when you encounter problems, they will not willing to help you. I guess this is my last iPhone.
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October 2024 by Jerry Wu
Yared really went above and beyond! Very knowledgeable, patient and kind to all my questions. Shout out to him!
Love to watch band bought here.
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October 2024 by Ayla Mykyte
I had a 5 star experience at the Apple Store thanks to Marc! I visited this store I hopes to get a new laptop because my previous one had crashed, which is a nightmare for a current post secondary student. Marc was kind and honest, and offered thorough help to try and fix my current computer. While my current computer is being repaired, I made the decision to buy a new MacBook Air which I am immensely happy with! Marc was very knowledgeable, and able to explain everything to me in open terms that I could understand (because I know nothing about computers) which I am greatly appreciative of. I will be returning to this store and recommend others I know to do the same.
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October 2024 by Mel Goertz
Great customer service.
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October 2024 by Jesse Luck
Friendly staff
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October 2024 by Анна Сирота
Quickly, qualitatively, without unnecessary questions.
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October 2024 by Droplit
Hans is the best worker here. Was joking around with him, super chill and cool guy and gave me amazing service.