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July 2024 by Robert Medwed
Purchased 2 windows and had them installed both leaked first rain only held in with 2 screws and not even tight to the wall wrote a detailed email with pictures no response. Still waiting after 4 weeks for a manager to phone
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February 2024 by George Montgomery
Complained of windnouse/ howling noise at highway speed after a new windshield was installed. Left truck to be looked at for the day, I was told that the technician didn't experience this noise. Continues to do it. You can only imagine how nice driving down the highway is.
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November 2023 by Tom L
Used to be good, now skip it. Took truck in for windshield replacement at 9am, truck wasn't ready until noon, super inconvenient. When I got the truck back, several trim pieces were damaged or missing. The kids in the back shop didn't even bother trying to replace the weather stripping under the hood, it was just gone. Had to order from dealer in city, even more inconvenient. If i could give zero stars, I would. Professional courteous service, my foot.
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September 2023 by Nico B
Technicians Cliff and Amanda were very fast and professional. Great experience overall! Thanks!
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August 2023 by Irene Russell
In only one word - Exceptional!
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May 2023 by Jill Walker
Our go to business for vehicle windshields. Excellent service from start to finish. Reasonable prices.
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March 2023 by Bryan Notheisz
Needed a couple thermopane units replaced as they were getting cloudy. They came out and measured then ordered. I paid 50% on order and the rest on install; which I'm totally fine with. The install was done when the weather cooperated so it took a bit longer than I expected but turned out fine. Nothing to complain about with what I had done.
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March 2023 by Kamal Hamdon
Great service and quick turnaround time from Clifton and his staff at Crystal glass in Drayton Valley, thx again.
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March 2023 by Jack Graham
Cliffton and Amanda were so easy to deal with. Good prices and service! Thanks for my beautiful new glass.
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March 2023 by Mike & Tina
Great service! Had a molding that I thought I needed but was told I did not need it. It was just for cosmetic purposes. They had it on before I could even change my mind. We have had a lot of windows replaced here and are always happy with the service. Thank you.
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March 2023 by Jesse Jouan
I wish I could even really rate their service of installing a window, but never got that far. Booked an appointment for my wife's car a couple of weeks ago for the following Monday. All good! Nope. Wife gets there and she's informed that "we're sorry, but your windshield isn't here." (Scheduled appointment.) Whatever, things happen, reschedule the appointment for again the following Monday. Wife drops car off, all good. I get a call from Crystal glass, but I was working and missed the call, and no voice-mail was left. Anyways, Wife goes back a couple of hours later and is informed that "there's something wrong with the new windshield, and it wasn't installed."Great.Booking at Ford like I should have in the first place.
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March 2023 by Arlette Pack
Booked an appointment to have my windshield changed, good thing I called to see if windshield was in, hadn’t been ordered. Should have learned my lesson the first time when I brought in my husbands truck for a 9 am appointment and it wasn’t installed until 3pm that afternoon. I live out of town so it is not very convenient.
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March 2023 by David Hayne
Very poor. Went there to get a simple mirror fixed and find out that they had no stock and when I went there yesterday they had no personal to even figure out what stock they hadBut they told me to come back the next day to get it fixedNot a way to run a business!!!!
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March 2023 by Adin Johnson
She told me that it would take 30mins to fix a rock chip, got there after the 30 mins and they didnt even touch my car, so I waited another 20 mins, it then got put in the shop, I asked the girl 3 times if it was fixable, she said for sure. Got my car back and it was not fixed but sealed! I I was not charged but she said it couldn’t be fixed and was just breaking the glass more. Took it to ford, They confirmed that it was indeed fixable but she didnt try at all and just sealed it. I dont care about the money I just wanted a good job done!!! Since she sealed it, they couldnt fix it! Now I can only wish that took it to ford first. Also she took my keys, didnt ask about what I wanted done, or anything, Gave me no control. Just go to ford! Way better experience, they let you drive it in, dont touch your keys, gave you full control, they look at it in front of you. Plus its only $20 if they can fix it!
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March 2023 by Cathy J
Called and had an appointment booked. When I got there, I wasnt booked. Woke my kids up early and planned my day around it. Not happy and will go somewhere else.