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January 2024 by Lyrasol claveria
Katherine and Navneet are very approachable, kind and helpful. They have a very good customer service. Visit Urban Kids located at Marlborough Mall. Look for Katherine and Navneet , I assure you they are the best!
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December 2023 by Juliet Abebe
Today is December 9 the staff is very rude i was their to buy for my kids i ask heir to gave me size because it is up in high she say she need to clear every line it comes so i have to wait for everyone and she is so rud to even answer any questions and also she is say we are not allowed for every question i ask and she say i have to count i have to see what you taking she went me to feel like am not welcome in that store but we been buying every year from that store i feel so bad for been their.very bad lady but i think she is not happy with heir life .she say she dont gave me heir name because she knows she not doing heir job this is the clothes i buy i dont think i will be in this store.
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November 2023 by Theresa Scheuerman
I found the staff to be very friendly and attentive to customers. I had no complaints and would recommend anyone to shop there for affordable clothing for their children any day.
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September 2023 by jessica nutbrown
I was at Cross Iron location today.Strange policies, I got ID cause I paid with $100 bill?? Plus the attendant had to ask the manager and wouldn’t sell me the last size of a sweater my son wanted off the mannequin.
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March 2023 by Leighzel Down
It was my first time shopping at this store and it was great experience. Dawn and Sarina were super helpful and very kind! Lots of great deals too.
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March 2023 by Leighzel Matieschyn
It was my first time shopping at this store and it was great experience. Dawn and Sarina were super helpful and very kind! Lots of great deals too.
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March 2023 by Yellowstar Woman
Prices sneak up on yah.
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October 2022 by Amantha
My Daughter and I went shopping for her birthday and I LOVED Alex and Ana!!! They were amazing ans super helpful! I am deaf and many people treat me as tho I'm an inconvenience and they absolutely dis the opposite! While there they had a horrible Wan swear at them and berate them because her child broke a squishy toy all over her shirt. These women handled her with civility and couth she definitely didn't deserve!!! Congrats to this store for have such amazing staff and save us parents on a shopping spree with teenagers!!
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March 2022 by Amy Elliott
Love the selection and sales.
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March 2022 by Tess Hantid
Affordable price
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March 2022 by Lilian V
The music was cranked ridiculously loud. No acknowledgement or help from staff. Despite was the site says, this store does not have clothing for children under 6.
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March 2022 by Ashraf Elhassan
I went to Exchange an item with a different sizeThe associate refused to do so because she is not allowed to, she then started elling at me with no respectWhen I asked for the manager, she made me wait for long time so I had to leave and come back laterEven when this manager came she was very rude and even didn't apologizeProblematic staffHorrible serviceNo respect for costumes
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March 2022 by Aisha Ahmed
You don't even deserve star, the most horrible customer Service ever seen in my life. They make customers wait for no reason and they give you attitudes ?
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February 2022 by Sara Henry
This store does not care about customer service at all. The employees are not helpful. Have never had a good experience in there ever but my daughter wants to shop there.THIS TIME, they wouldn't let her pay with her own cash. Don't really want a sale that bad do they.
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February 2022 by Shay Hawkins
Absolutely disgusted by the customer service I received. Not only was all the employees on their phones but we were not greeted. I went up to one girl who was on the taller side for help and instead of helping me she directed me to the cashier who was already assisting a customer. During the holiday season you would expect to see some better customer service but instead it was the worst customer service I have ever received.
