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November 2024 by David Hisey
Found exactly what we wanted and were provided excellent care and service.
Thank you for your extra help and care.
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October 2024 by Heike Cantrup
Kirby was wonderfully attentive and helped me determine the best option for my new dining room table. I returned on Saturday after having been inside a month before where he made the effort to write his name on a business card which is what helped me decide that returning would be a good idea. I've ordered my table and will put it together when I move into the new house. Couldn't be happier! My invoice was clearly described to me, so that I know what to expect when I pick up the unit.
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October 2024 by Grace-Ann Jos
Wish I could give a 0 star rating to the place. We went in to shop for furniture today. No other customers were in there. One rep was sitting on the chair and the other at the computer. As soon as we stepped in, the rep at the computer just said hello, then turned her back to us, and the other got up from the chair and walked towards the back of the store. Not the first time I've had to deal with outright racism and rejection in retail, especially the stores that are known to sell 'high end' products. Do not spend your hard earned money at this place. You're better off going next door to Alex at Ashley furniture. At least you'll get help searching for what you need.
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March 2024 by Bob Freeson
I purchased a woven basket from Urban Barn which began to unravel a few months after I bought it. I contacted customer service and showed images of the basket and my receipt, and they said since it was past the 30 day return window, they would not offer a refund, replacement, or store credit. They said I was out of luck.
If they won't stand behind their products after such a short period of use, especially such a relatively inexpensive product, I would be very hesitant to spend any significant amount of money at this company. Considering they charge quite a lot for their furniture and decor, there are many alternative stores I'd rather shop at who are known for their better customer service and warranty policies.
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February 2024 by Kenneth Mosson
A great store filled with fantastic staff!! Penny gave me amazing support and help, and was KEY in helping me decide what was right for me and my home! Thank you again! Definitely recommend!!
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November 2023 by Marilyn Gossett
Was a great experience!!
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November 2023 by Kellan Rioux
Does not honor sale prices on items, and does not prepare for collection of items you purchase.
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November 2023 by Jeff R
Terrible customer service and communication. I won’t shop here again.
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November 2023 by Ron Garneau
Staff are friendly and willing to help.
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November 2023 by R Tanak
I had put two pillows on hold and when I saw them in person, they weren't what I expected. I did end up finding other pillows and the lady was super helpful - a great experience.
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November 2023 by Chris Foster
Nice selection for a small store. Helpful staff.
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November 2023 by Jenn Aguilar
My Urban Barn experience was amazing! We had shopped many different stores with everything looking cookie cutter. Urban Barn had many unique pieces and quality at that. Kirby, helped us select table and chairs and proposed different options and price points. He was patient as we looked at every chair option and design. He also helped us look at different accessories. He was thorough in ensuring our order was accurate and that there were no mistakes. Delivery was amazing Eric & Ian came and were courteous and early. The assembled and removed all the packaging and walked us through how to use the leaf. I loved this experience and will be purchasing from them again.
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November 2023 by Kazi Hossain
Toxic lady on the receiption .needs to know the difference between acknowledging and profiling people.Avoid this place.very strange to see a lady like her still employed or not sued yet.
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November 2023 by Robin Chant
Love the attention that I received to look up different options for ottoman etc! Love we bought!
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November 2023 by Leslie de
Tía was so knowledgeable and such a helpful associate she helped me with what I was looking for and more. I will be coming back for sure.
