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May 2024 by Greg Seed
Great experience today. They could not find my Summer tires I had left with them for a warranty claim, so they gave me a great deal on new Tires, with oil and filter change. Which turned-out to be cheaper than all the items I originally requested, plus new Tires! This is unusual circumstances of course, but they came good. The mechanic even put the Wheel-nut key back where he found it etc. Very knowledgeable too. Thanks Vincent and crew.
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November 2023 by Vincent P
For starters...The Gear Shop is not just for Toyota's. When it came to out fitting my Landrover Defender and Mercedes G Wagen, these guys were super helpful with finding what I needed. Finalizing and deciding on what roof rack to buy and what roof top tent would suit my needs was painless. I understand that my Defender and G Wagen are not super common like Toyota's but they didn't skip a step in making sure I had everything I needed to enjoy my new gear. If you have a question, they will make sure to find the most accurate answer for you...just remember to share your story so that they can make sure you get sorted out properly!So why 4/5? I'm not a brand ambassador and I am not sponsored...so here is how I have rated my experience:Location/Facility/Atmosphere : 5/5 - Super fantastic they have treats and Popsicles, Super cool industrial heritage site, work station with WiFi if you need to work away from the office while you wait. -Jasper the shop dog is amazing and the guys are super knowledgeable and if they don't know, they will find you the answersProduct offering & Turn around: 3.5/5 -It is absolutely impossible to stock something for every single vehicle especially mine. Therefore no one will ever get a perfect rating in my books! My James Baroud tent was in stock and ready but my Frontrunner Roof rack was a special order item. While it seemed straight forward enough to special order a roof rack, unfortunately it took a few follow up calls and emails with the manufacturer to get my roof rack located, shipped and landed at the shop. - Unless it's free, this won't be a perfect score. Pricing and value go hand in hand in my books. I have never asked for a deal...ever coming to The Gear Shop. What I do look for is a quality product, after purchase support and customer experience during the buying process. I know that these guys will find me a quality product, always provide after purchase support and my experience every time has been positive. I don't mind paying for toys as long as I see value in what I'm getting at the end of the day. The attention to detail with installing my tent alone was worth it. At the end of the day did I want to spend $10K on gear? Probably not but boy was it worth it when I got to use for the first time and it was flawless.Hope you enjoyed the read! Check these guys out at The Gear Shop.
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November 2023 by Ringo Yip
Fast and professional service. The Gear Shop was able order my winter tires in and get them installed in a very timely manner. Good communication was maintained every step of the way. Would highly recommend to friends, family, and anyone needing vehicle work done.Service: Tires
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November 2023 by Devon MacCarthy
Great spot to get overall and can't recommend highly enough. Staff are knowledgeable and customer service/questions are handled with detail and care for you. Bring your ride here and upgrade your look cool factor.Service: Tires
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May 2023 by Tara Joyce
The first time I went into The Gear Shop, I was just inquiring if they did seasonal tire changeovers for my little car at the time. Right off the bat, I felt welcomed and comfortable by everyone there - something I hadn’t experienced at mechanic shops previously. They were honest, answered all my questions (no matter how small), and friendly. The passion they have for vehicles and specialty builds is clear, and because of that, I’ve since purchased my own off-road capable truck. They’ve helped me build it from the bottom up, with superior work done every time. They’ve continued to be honest and up front about everything from cost to necessity to wait times, and I’m so grateful to have found a shop I can trust with everything maintenance, repair, and upgrade related. These folks really know their stuff and are just the friendliest mechanics I’ve ever met. Definitely recommend giving them a visit.Services: Tires
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February 2023 by Patrick MacDonald
I order lights and requested some service in August from them to be done while the lights were being installed. I paid a deposit which covered the lights and most of the amount to install them and was to pay the rest when service was complete. Staff was friendly and helpful at the time. After repeated monthly calls I was being told each time the lights still hadn’t come in and to keep calling every couple weeks, which I did. After more than 6 months with still not receiving a call I decided I just wanted my deposit back. The manager refused to refund me and told me the lights had now arrived miraculously. He also lied and told me they had attempted to call me and that they left me a voicemail. I’m extremely reliable at answering my phone as it’s also part of my job and always check voicemails so I know it’s a lie. Front desk staff was friendly initially and I think they do good work but their customer service from the manager and wait times for things I could’ve easily purchased on Amazon for cheaper and faster was abismal.Service: Body & Trim
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February 2023 by Cuyler Green
Great service! The team stayed late to finish installing a roof rack on a Friday before a long weekend!Service: Body & Trim
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February 2023 by Rhyann Smith
Great service! I had a nail in my tire and they were able to help me out last minute with a quick turn around time.
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February 2022 by Aaron Johnston
Just picked up my Dometic CFX3 75DZ Powered Cooler from John and Jordan at The Gear Shop. What a great experience, extremely knowledgeable and great to deal with. If you need any mods for your VanLife, Truck, Jeep or anything to do with overlanding you need to stop by and see them. Next on my list is a new front bumper and winch, I’ll definitely be back.
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February 2022 by Zach Shipowick
Exceptional customer service. I wanted new A/T tires and rims to improve the look and ride of my suv. They went out of their way to make sure I got the look that I wanted while respecting my needs and budget. Couldn't be happier with the way it turned out and the service I recieved. There is a good reason these guys are in high demand!Service: Tires
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February 2022 by Brett Romanow
The Gear Shop is top tier service. Plain and simple.I had some repairs that needed to be completed, but also wanted to upgrade suspension on my Tacoma. The staff are all incredibly knowledgeable and helpful, while not being pushy whatsoever. There are no hidden costs or surprises. I was given a quote for the work upfront, and they actually managed to finish the job under budget - saving me several hundred dollars. Plus, my truck looks bomb diggity!At one point or another I'm fairly certain I spoke with every staff member, and was very pleased with the customer service.When you go to a high end restaurant, you don't expect to get your meal served at McDonald's take-out speed. Good quality work takes time. In the end, it is totally worth it because the job is done right the first time.If you are scouring Kijiji for the absolute lowest price and plan to take a shot at doing the work in the own garage (hoping everything goes well), The Gear Shop might seem expensive. However, if you want the best quality work done exactly the way you want it, this is the only phone call you need to make.Service: Steering & suspension repair
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February 2022 by David Szafranek
Super nice staff also very helpful and informative
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February 2022 by Chris
Pretty much went to every custom off-road shop to discuss my Toyota Pickup build. The Gear shop was last on the list as some other shops in the area had higher reviews. They were by far the most helpful with the planning of the build and offered some great input and guidance. Communication has been excellent and they are very easy to get ahold of for updates. I’m still waiting on parts so I’ll provide another review once the work is complete. I really feel this shop should have a 5 star rating. All the staff is excellent and everyone seems to be stoked on working there. Ignore the older reviews and give them a try, you won’t be disappointed!
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February 2022 by Matthew James
They had my 80 series for a ton of work and made sure it was done right.
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February 2022 by Nunchukabean
Great people great place!
