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October 2024 by Cynthia Martens
I recently upgraded my iPhone at the Westhills Telus store. Ben was my customer service rep, he was extremely helpful. He did the entire phone transition for me which I really appreciated. He also clearly explained all my options so I could decide what worked best for me. He was also very pleasant to chat with while my new phone was having the data transferred. I definitely would use this store again.
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October 2024 by Dina Larson
Mueez was incredibly helpful, friendly, and assisted in finding me a discount. He definitely went over and above with his customer service. 10/10
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October 2024 by Page Mcgregor
My husband and I had an excellent experience today. Azan, was very informative, kind caring and went above and beyond. Definitely the customer service that anyone would want and expect.
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October 2024 by YT Premium
I walked into the TELUS store just to inquire about promotions, and I ended up leaving with not only a new phone but also an amazing new plan! The service was top-notch from start to finish by Dave. The staff were incredibly knowledgeable, patient, and really took the time to understand my needs without any pressure to buy. They explained all the options clearly, helped me find the perfect plan, and made sure I was getting the best deal possible. I’m super happy with my new phone and the experience overall. Highly recommend this store for anyone looking for excellent customer service experience.
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October 2024 by Tanmay Ohri
I am thoroughly impressed with the service I received by the team at this store. They were professional and took care of everything seamlessly. A special shoutout to Sagar and Azan, who went above and beyond to provide the support I needed. From the initial sale & activation of the services to resolving an issue later that needed technical help, I felt well looked after!
Their consistent availability over the phone meant I didn’t even have to visit the store and got all my updates from them on call. They ensured my issue was resolved completely, making my experience exceptional. Issues can arise any time, but what's critical to me is how the team handles them.
Highly recommend this store for anyone looking for top-notch service and after-sale support!
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October 2024 by M&S Entertainment
Great service! Would definitely come back.
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October 2024 by Shahram Ghasemi
This is by far the worst customer service experience I’ve ever had. I called two weeks before my move to arrange everything and even received a new modem, but now, after four days and over five hours on multiple calls with support, I’m still waiting for my internet to be connected, and no one is providing any solutions. It feels like we, the customers, have to pay the price for the incompetence of their managers, sacrificing our time and peace of mind! Canada has some of the highest internet prices in the world, and yet this is the level of service we receive.
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October 2024 by Kyle Welsh
Nami was awesome giving us great deals and more importantly great service for my elderly grandparents!
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October 2024 by Isidro Gonzalez
I have been two different times at this store and didn’t have a solution any of those two times. They don’t receive your bring it back device, they don’t help you if you did any procedure online ??
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July 2024 by eddy
I'm a new telus customer and can say they are doing a decent job. They have great techs that are helpful when setting up my home/office internet and cable. They've also been very reasonable when I bundle multiple services with them.
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July 2024 by Patrick Christiansen
Azan is the man! I came to the store pressed for time and he did exactly what I needed him to do and he did it quickly. He's the best!
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June 2024 by Swarnim Tripathi
Very helpful and co-operative staff
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May 2024 by Neel Patel
Good customer service always good deal
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May 2024 by Manthan Siyodiya
Friendly and helpful staff. Special shout out to the Manager whose professionalism and expertise truly stood out. Greatly appreciated exceptional customer service provided by everyone at the store. Keep up the good work!
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May 2024 by Роман Плетяк
Extremely unprofessional service. Arrogant and way not client oriented.
