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August 2024 by Katherine Joseph
Worst experience. Delaying my car repair since 2 months. Every time there’s a new excuse. They say we will call you but they never call back and don’t have the courtesy to inform about the delay. And the delay is not in hours..it is in weeks. And then they say, they are not able to find why the car is behaving a certain way. They do not know how to do their job and they are cheating us.
I’m tired of following up with them to ask about my repairs . I am so stressed with thinking what they are doing to my car. I suspect that they might even be using my car for other purposes.
I would really suggest my insurance to take them off their list of recommended workshops.
Even with a very minor accident, he made a bill of more that 6000$. They are clearly fooling their customers as well as cheating the insurance companies.
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July 2024 by Anastasia Azike
I loved the job they did on my vehicle, looks brand new. I highly recommend these guys. Thank you for your hard work.
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July 2024 by Ishra Mohammed
Excellent customer service. Fast , simple and was kept up to date throughout my process. Highly recommended.
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July 2024 by 超级商场
I recently had my rear trunk metal fixed at Simplicity, and I'm very impressed with their service. The team had great communication, quickly identified the problem, and provided a fast solution. Highly recommend their efficient and professional work!
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July 2024 by Kiril Kochubei
Gave them my car, after what it took nearly a month to replace a bumper on a very common sedan, because according to them, they've received the wrong part 2-3 times, and in the end the bumper ended up being the wrong color (clearly a few shades away. When I was selling the car a few months after the repair, every person pointed that out)
Another problem was that for multiple weeks in a row, every time I called to ask for when my car will be done, I was being told that my car would be done "tomorrow" and that its nearly finished
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July 2024 by Wael Guissouma
I recently took my Mercedes van to Simplicity Car Care Calgary North West, and I couldn't be more impressed with their service! From start to finish, the team demonstrated professionalism and expertise. They diagnosed the issues quickly and provided a clear and fair estimate. The repair work was done promptly and my van now runs perfectly. The attention to detail and quality of work exceeded my expectations. I highly recommend Simplicity Car Care Calgary North West for anyone needing top-notch vehicle repair. They truly went above and beyond!
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July 2024 by Morgan W
I took my car in for a quote/assessment in January. They let me know they would call me when they could get me in. Come April I still had not heard from them. I called to ask when they could get me in and they said oh yeah we can in May. It took me calling to get booked. Then once I got in they told me it would take a week. At the end of the week I once again hadn’t heard from them so I called to see if it was ready for pick up. They let me know something had been missed on the assessment and they had to order another part and that it would be another week. Again the end of the week rolled around and I had not gotten an update, I called again and they let me know they still had not received the part. I understand not receiving the part is not on them, however there was once again no communication to me. When I finally went to pick up my car I went to drive away and I noticed a crack in my windshield that was not there upon drop off. I went back in to tell them. The man I told came out to inspect and was very condescending explaining how crack happen from chips (I of course know this). There had not been a chip in the spot prior to drop off. I asked if he could review pictures that were taken of the vehicle as I know it is standard practice for pictures to be taken prior to the fix. He said they were not taken of the front of the car as they were only working on the back of the vehicle. He said the car was barely driven as it only went from the front of the shop to the back, however they leave the vehicles parked outside, I let him know it could have come from that. He was very rude and said it was not possible and I left extremely frustrated and shocked. I took my car to get fixed and it somehow came back with new damage. Would not recommend this place to anyone.
Update from your reply: appreciate your response. I asked the person working to show me before photos because I wanted to prove that the chip was not there upon drop off and I was told by who was working that they did NOT take photos so there was nothing to look at. In your response you claim you have photos so I request that you send those to me at your earliest convenience.
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July 2024 by Sunny Dillon
My Dodge Charger looks as good as new thanks to these guys. The staff was friendly and the service was fast. They even fixed some minor scratches I hadn’t mentioned. Awesome Job?
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July 2024 by Effah Antwi Bonney
Awesome job on repairing my Honda civic! The staff was friendly and gave me a good price! Highly recommend!
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July 2024 by Rabia Garewal
This place is not worth your time or energy. They have been delaying my car repair for 5 months now. Every time there’s a new excuse. They never call back and don’t have the courtesy to inform about the delay. I suspect they are using my car. I’m tired of calling them to ask if the repairs are done or not. I’ve talked to the insurance to take them off their list of recommended workshops.
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July 2024 by Azaad Sangha
I asked for my cars bottom cover to be removed since a couple clips broke off, and I called these guys and they told me to come in as soon as I can and they fixed it right a way, great service and they didn't take a penny! Great Service, highly recommended!
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July 2024 by Arjun Sandhu
My 2008 G37 was sideswiped while it was parked. This bodyshop was approved by my insurance so I thought it was safe to bring my car here. It took them over 2 months to finish my repairs which was twice the estimate they gave me. When I called them to ask about the status of my vehicle they would just say they needed a part for the door which took over 2 weeks to arrive supposedly. When I got my car back I found numerous issues with it. The interior trim pieces were not reinstalled correctly and were loose, my door handle was loose and would've fallen off had I driven away, my drivers side window was loose and the drivers side rear window was installed incorrectly. There are also a lot of imperfections in the paint and clear coat which is extremely disappointing for a professional bodyshop. My car came with PPF on the quarter panel to protect against rock chips and this was removed and not replaced. They also managed to rip the door seal and thought it was appropriate to just glue it back together instead of replacing it. You can also clearly see where the bondo was applied. The window repair they stated would only take a few hours. When I brought the car back for the window issues it took them another 2 weeks because whoever the incompetent person who screwed up the window in the first place managed to scratch my car bad enough that they had to repaint it again. The worst part is that when I got my car back the window was still installed incorrectly How hard is it to look at the untouched window on the other side too see where this window is supposed to be positioned. I don't even want to take my car back for them to fix these mistakes because I know these idiots will mess it up again. If you care about your car and want a quality headache free repair go to another shop.
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July 2024 by Sam Karimian
It is a great place for quality work and a very reasonable price, I have recommended lots of our family and friends there and everyone is happy with their service, thank you team simplicity at NW location. ??
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June 2024 by Laurelai & Phil Verstrepen
Did a great job on repairing my classic car. Excellent customer service
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May 2024 by D R
dont recommend at all.
