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November 2024 by Deirdre Gareau
Good grief! Absolutely the worst customer experience I have ever had. Several employees wandering about ignoring us. No other customers in the shop. I asked an older man at the desk if someone could please help us with some questions. He asked “about what”. I said we were interested in information and prices on some cabinet inserts. He said I should write down the number and bring it up and someone would try and look it up. Are you kidding me?? There are other suppliers of these things and I would never buy from or recommend this place to anyone.
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September 2024 by Guru Bhandal
Quick pick drop nice worker
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August 2024 by Sarthak Dhaduk
Very lack of customer service. I went there twice and all the men at front desk are not good to provide service. Not willing to do at all. If you ask them 2 questions, they feel irritated. Really need good staff.
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March 2024 by Sandeep Singh
Horrible Customer service
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January 2024 by C Cossette
This isn't the place for one off customers but if your in the industry and know what you want and are looking for good selection Richelieu is a great place to shop.
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December 2023 by Ash Moses
I just did a delivery but Staff were friendly
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December 2023 by Judi Price
Richelieu's new location off of Stony Trail and Peigan Trail on Frontier Road is very large. They do not have the equipment showroom set up as they just moved in on Tuesday and it is still under construction. Their staff still do not even have washrooms available. As usual, the staff were very accommodating! We are renovating our dining room, refitting and painting an entire bank of dining cabinetry we purchased from Calgary. In refitting and having new doors made for a very large cabinet on the run, we found that we needed additional Blum hidden hinges which were quite old and Richelieu had them! Reasonably priced with all necessary install hardware (49.61) for 6 large hinges was well worth the trip into the city. They took the time to find the right product and we will now be able to install the new doors. Thanks Richelieu. Nice new facility and we will be back to find some wire inserts for some of the cabinets!
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April 2023 by Caleb Cossette
This isn't the place for one off customers but if your in the industry and know what you want and are looking for good selection Richelieu is a great place to shop.
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March 2023 by Faustino Ricioppo
Terrible customer service over the phone. Spend your money elsewhere.
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February 2023 by Lindsey Ricioppo
Horrible customer service experience. Would love to give 0 stars. Whoever they have hired to answer their main phone line is horrendous. I could tell the moment I called I was inconveniencing her with my questions. Coming from someone who knows nothing about their items I was just asking questions to see how things work with them. She was quick to interrupt me, not let me finish asking my question before giving me a wrong answer and her tone was so unprofessional. Managers should re-evaluate who they have working as a first contact for this company.
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December 2022 by Renovation Room
Huge selection and amazing sales reps. Massive distribution network. There's a reason Richelieu is one of the "big boys". Love this company!
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December 2022 by Kevin Gritchen
All kinds of hardware!!! Plus great service!
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December 2022 by Sucha Paneer1
Had to select one star to post or I would have given zero. Very disorganized staff, poor customer service, archaic systems.
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March 2022 by Brian Eastcott
Very helpful staff. Not a place to take your wife if your redoing your kitchen, handles you wouldn't believe.
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March 2022 by Steven Walter
Warning vending machine steals money and they dont do anything about it
