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April 2024 by Warren B.
was very dissatisfied with their service, i brought in my car for a simple fix and it took them 6 months to get back to me with news, they had neglected my car and left locks unlocked so my car was stolen on premise. after recovering the car i had to wait another several months only for them to tell me they were unable to fix the car, they had me run around for parts several times only to tell me the parts were wrong. i had paid over $300 to them and over $500 in car parts
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February 2024 by Carol Thi
Customer service is amazing! I have sent two cars there for pre-vehicle inspections. They get me in quickly, the price is fair and reasonable and the reports are fairly thorough. Will use them again and again.. Thank youuuuuu!
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February 2024 by Michaela Joy Manalang
Excellent service and very friendly staff! I can trust them with my car. They will give you their honest advice :)
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February 2024 by Sean Akehurst
Quick, efficient and accurate. Their estimates are fair and line up with the charges. I highly recommend Prime Auto.
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February 2024 by Kiran Jagoowani
Grateful to have found this shop who now services all 3 of our cars. Owners are just fantastic and they run a genuine honest business. Check em out.. thank me later :)
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February 2024 by AO
Amazing staff here. Mackie and his team ensure they give you the best prices and always looking to save you money wherever they can. I always take my car here without and fuss, thank-you!
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December 2023 by Artyom Sych
It was fast and efficient. Thank you
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November 2023 by Esther Lac
Prime Auto Repair has been working with my car for YEARS and I've had a great experience every time. They're transparent about the cost of things (that being said the costs are always reasonable and well explained), and they're extremely patient. I'm not a car person, so naturally when something is going on with my car I want to try to understand it. They take their time to explain the issue, even if they have to repeat themselves or explain in different ways until I feel like I understand the situation to the best of my ability. They're my go-to whenever the cursed check engine light comes on, and they're my go-to when my car starts making weird noises. I had a major car accident in 2016 and there's been a whole host of issues my Toyota Rav4 had to go through after insurance did the initial repairs. Prime Auto was recommended to me initially by a close family friend who also works as a mechanic, and vouched for their integrity. It's been years and I don't think I could take my car anywhere else. The reality is cars, like any machine, will have ongoing issues as it ages (even without car accidents). So if you need a shop you can trust, Prime Auto could be it.
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November 2023 by Gwyneth Amethyst
I brought my vehicle in for an oil change today, I was in and out in just under an hour. Friendly and speedy service! Will definitely be back!
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October 2023 by Darlene Yaknunas
Thank you so much for your instant service today!! I highly recommend Prime Auto Repair 10/10 ! Honest and knowledgeable guys!
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October 2023 by Alicia Jessy
I hate to leave a bad review as the shop seems friendly… However I wouldn’t trust the shop at all as I received an inspection on a vehicle from them that is just completely inaccurate… I had purchased a vehicle and asked the buyer to get an inspection done here where the shop had checked off a bunch of stuff on the inspection form as passing ( headlights, tires, exhaust/pipes) when they clearly should not have passed it…. Once I had brought it to a different shop after purchase, I find out I have a broken headlight, leaking exhaust, and a lose tire rod, the tire rod especially was dangerous… when I contacted this shop back, their excuse was that the seller did not clarify which type of inspection they needed, although I don’t see how it justifies that they are allowed to check off falsely on any type of inspection form. I had to spend on some hefty repairs on the vehicle due to this.
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September 2023 by A P
Just did a car alignment for my mum. Smooth transaction and very friendly staff. Thank you.Service: Wheel alignment
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September 2023 by Anthony Thai
Great service and a high level of integrity. Mostly dealt with Maki, very honest mechanic. Came here for an out of province inspection. They were able to squeeze me in the schedule for same day service. I had brought some brake parts for them to install as I thought I would fail the inspection. They told me that the brakes that were on the car were still good and did not need to be replaced. Easily could have charged for service that wasn't required but they would not do that. Would highly recommend.Services: Auto engine diagnostic
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September 2023 by nathanael Bererton
They are absolutely amazing. I mean they have amazing shop rates compared to 95% of Calgary and they totally comped and replace a lot of lightbulbs for me, and an ignition coil. Parking your car in the lot kinda sucks cause it's small. But who cares compared to the benefits parking is the least of your worries
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August 2023 by Daniel Leong
I usually don't do this, but I got scammed by a person named Anthony when buying a car. I paid $7200, including $200 for car delivery from Calgary to Edmonton. Initially, he assured me the car was fine, but after taking my deposit a few hours before our scheduled meeting, he suddenly informed me that the tire pressure sensor was faulty and offered a costly fix. When the car arrived, I found the headrest and back seats missing. Despite promising to return them after going back to Calgary, he stopped responding after I transferred the remaining $300 and receiving the full amount of $7200. He ignored my messages even when I showed a link to buy the headrest for $500. This person is a complete fraud, and I advise everyone to avoid dealing with him. There was no documented 90-day warranty either. I'll share messages for context. Unfortunately, I doubt any action will be taken due to his connections. I won't remove this review until the matter is resolved.
