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February 2024 by Vitaliy Makovey
Always buying dog food from this store, owners know everything about ingredients and brands, they can recommend you exactly what you need, especially if you just arrived in Canada with your pet
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December 2023 by Rebekah Small
Went in for a nail trim for my girl, The groomer I was booked with- Miranda, and the lady working were both super nice and helpful. My dog is nervous with nail trims but Miranda did an amazing job with her! Going to be my go-to groomer from now on ♡ Thank you two!!
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November 2023 by Jacqueline Smith
Very friendly and informative staff. I called to ask about eye drops for my feline and had a very positive conversation. My husband and I recently moved to the Beltline and this is our go-to pet store.It's very clear that these two sisters love animals and seek the best for all customers.
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August 2023 by Rhythm Staines
The staff are always very friendly and welcoming, ! They did such a wonderful job grooming my cat, I will definitely be going back!
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August 2023 by Noctis Sniper
I recently had a rather unfortunate experience at Maple Leaf Pets, a store that I've come to trust and rely upon for the pet care needs of my beloved furry friends. My latest encounter, however, has left me disappointed and compelled to share my experience.On the afternoon of July 14th, I interacted with a senior lady who appeared to be in charge at that time. While her position demanded an air of authority and understanding, what we received was quite the contrary. I appreciate that Maple Leaf Pets is a store that takes security seriously, but what I experienced that day felt more like unnecessary surveillance rather than a customer-friendly environment.Every time my 2 friends and I moved through the store, we felt like we were under constant scrutiny from this staff member. Instead of offering assistance or guidance, she followed us, creating an uncomfortable atmosphere that was more akin to profiling than ensuring customer satisfaction.Our negative experience was further accentuated when we sought help in finding treats for our dog. We politely asked for cookies, a simple request that was met with an unexpectedly rude response. This level of unprofessionalism was surprising and disheartening, given our usual positive experiences with the store.Nevertheless, we decided to continue our search, and upon looking in the freezer, we were surprised to find a cupcake perfectly suited for our dog's birthday. Unfortunately, this product was never suggested to us by the senior staff member, despite our clear intent to find something special for our pet's birthday celebration.The essence of retail business lies in customer service, and on this occasion, Maple Leaf Pets sadly fell short. The dismissive attitude and poor customer relations we experienced that afternoon significantly contrasted with the store's usually friendly ambiance and its otherwise knowledgeable and approachable staff.This review is not intended as an indictment of the entire establishment, as I have previously had positive experiences at Maple Leaf Pets. However, I believe that sharing this experience is necessary to encourage improvements in customer service. I hope that my next visit will reinstate my faith in the store and its ability to cater to pets' and pet owners' needs with utmost professionalism and respect.
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August 2023 by Jack H. K.
Receptionist is a real Karen with a bad attitude, loves to panic and scolds customers on the phone. Gotta take it easy, life is too short to worry this much
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August 2023 by Janice Tran
The best groomer in the city!! The only place I can bring my senior bichon who’s quite fussy. Highly recommended!
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August 2023 by Nikola Ortiz
Always very helpful staff. Good variety of cat foods; raw(frozen), canned and dried all there.
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June 2023 by hayato takane
Lenore is so nice and friendly. She have taught me a lot when I was having my first cat.
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April 2023 by Shelley A.
Consistently friendly service, great stock and the groomers are amazing! Especially Lisa!!
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April 2023 by Samantha Hodgins
Amazing staff- very friendly and helpful ! Groomers are excellent and the product selection is fantastic.
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April 2023 by Erin Wolfe
The staff and groomers at Maple Leaf Pets are wonderful! They are great with our 2 dogs. The dogs absolutely love all of the staff and always look incredible after a groom. I also love supporting an independent, locally owned store.
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March 2023 by Ariana
The staff there (smart, friendly and funny sisters) took the time to walk me through their recommendations based on my inquiries about our new poodle. I visited two different times for different reasons and they were able to provide me with more information than I expected. I was very appreciative as it made narrowing down to the best choice, easier. They also suggested external sites/groups to check out.Grooming: Miranda did a perfect job trimming up our standard. I told her the look/vibe I was going for and she delivered perfectly. He looked so handsome and you could tell he felt good about his new do. She was very patient with him and connected well with all the dogs. Highly recommend her for your grooming needs.
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March 2023 by Josh
Miranda is hands down the best dog groomer out there. Been taking my dog since he was a puppy, never had a bad haircut or experience, she always takers time and great attention to detail.
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March 2023 by Patrick MacLellan
Always so helpful and they really care about the animal you have. I have two cats and they have helped me navigate decisions for food, accessories and everything else. Would recommend them any time, I've been going to them since they were on 17th and don't plan on changing.
