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November 2024 by myk uy
Me and my wife were just window shopping when Ms. Melody came up to us and assisted us. She was very polite and knowledgeable of the products, and I was able to buy my first Tag Heuer from her. We truly had a great experience. Thanks again, and I highly recommend Ms. Melody!
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October 2024 by Dianne MacDonald
Amazing, personable and caring customer service from Mariana. I appreciated her help and follow up. Very pleased.
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October 2024 by Ken Carnegie
I recently bought my first Rolex Sea-Dweller, and Fil provided outstanding service. He was welcoming, knowledgeable, and took the time to explain the watch’s features, answering all my questions. Fil's personalized recommendations made the process enjoyable, and I felt no pressure at all. His professionalism and friendly demeanor truly enhanced my experience. Thank you, Fil!
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October 2024 by Nathan Meyers
Many, many thanks to Josh and team who helped me to acquire a rare 2024 Rolex Deepsea with Bitcoin. Being an unconventional payment method I’m sure a lot of work was put in on the backend to ensure that everything went smoothly. Josh went out of his way to make me feel invited, respected, appreciated and safe. I look forward to my next purchase and highly recommend this store.
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October 2024 by Jeremy
I have been shopping at Birks since 2013. Before their new location right now by Tiffany, before their old location by Nordstrom, just about when they were still close to where Lululemon is today. I've bought multiple Cartiers, Tudors, Earrings, and Wedding Rings all at this location alone. At other locations I've piled up a collection of fun toys from under the Birks umbrella including some Rolexes, more Tudors, an IWC, and a Vacheron (back when they had still distribution rights).
There's been a massive drop in service especially since they've changed to this location, I've noticed it ever since they've moved, but today was absolutely pathetic. J Vair, Calgary Jewellery, Brinkhaus, and the downtown Birks are a much better experience top to bottom.
I went in today to see if I could find something neat as a gift at about 10:15, just a little bit after they opened - this is not a busy time at all. Typically, staff at the door at a jewellery store greet guests and even ask if you are looking for something in particular or even a particular person. This happens at all the other jewellery stores I mentioned above. Here, you now only get a nod. I went through the Tudor and Longines section with literally 0 interaction with any staff, despite having a few of them walk right past me. The Rolex section is where I have the most issues with, and have had many issues with over the years, with only exactly one positive experience over four trips.
The fellow who was working at the Rolex station won't even get up out of his chair to greet anyone, he's too busy looking at used high mileage luxury cars on his Surface Pro to see what a guest is up to. If you ask him any questions, he will give you only one word answers. You'll get better service from the teenagers manning the Dairy Queen stand upstairs.
At another previous visit, I asked how they distribute any watches that they do get, just honestly being curious if it was about how much you've spent, or if you're already a Rolex customer or anything like that. I still remember her pointing at my watch and telling me "What you have there, is meaningless to us. We don't care if you've purchased Rolex before. You will just have to find out when we get watches in. The demand is impossible for us to meet." Unbelievable.
The only time I had a decent experience in the Rolex section was when I had my 1-year old with me. That's when the sales staff would even crack a smile and would ask if I had plans and what brought me in to Rolex that day, and even offered for me to try some items on without me asking. This experience seems a little more consistent with the other stores in Calgary, and all the ones I've visited across Europe and Asia.
Honestly, I'm just so tired and disappointed. Birks used to always cater to the customer to make sure every visit was memorable. They would always ask to clean up my wife's rings, try to show me what's new, and really try to make you feel warm and fuzzy in an attempt to sell you something. Now they don't even try.
Do better. Your downtown branch and all your competitors are superior options today.
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October 2024 by Adrian Chan
Had an exceptional experience purchasing a Cartier watch from Mariana. She was incredibly patient, knowledgeable, and went above and beyond to ensure we were happy, even when we ended up with a different model than originally ordered. Her professionalism and customer service made this the best experience we’ve had at a luxury jeweler. Highly recommend!!
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October 2024 by Muhammed Karacabey Cileci
I had an amazing experience at Maison Birks, particularly thanks to Fil Liubomyr, who went above and beyond in assisting me with my interest in a few timepieces. Fil was knowledgeable, professional, and incredibly patient while showing me various timepieces, especially the Yacht-Master 40, which I absolutely loved. His passion for the brand and attention to detail made the entire experience enjoyable and memorable. I truly appreciate his transparency about availability and look forward to visiting again soon. If you’re in the market for a Rolex, I highly recommend reaching out to Fil at Maison Birks. You’ll be in great hands!
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October 2024 by Daisy Alberta
I bought the tank I was longing for and the red rope that brings good luck! Meng's patient, meticulous and unhurried service is a must?
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October 2024 by Ethan
My wife and I have been working with Josh for a long time. He is always prompt at responding to inquiries. He makes us feel welcome every time we visit and always offers a variety of beverages to make our time at the store more comfortable and enjoyable. He over-delivers on all fronts whether it’d be during a point of sale or service. He is knowledgeable and you can tell he loves what he does. The renovation at Birks’ new location turned out beautifully. I would definitely recommend Josh and the store to anyone who is interested in fine jewelry or watches.
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October 2024 by Wendy Chiu
My partner and I had such lovely interactions and experience with Mariana when he picked out the engagement ring and then eventually when we went to pick out our wedding bands together. She walked through the process and was so incredibly detailed and patient with his questions and they ended up picking the most beautiful ring. She is so communicative and helpful-- we could not be more happy with the overall experience and purchase!
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October 2024 by Jake Hirsch
I recently visited Maison Birks with my wife to purchase a luxury watch for my 50th birthday, and we were fortunate to be assisted by Melody.
Her exceptional attention to detail, professionalism, and genuine care made our experience truly memorable. Melody went above and beyond to ensure all of our questions were answered, and she patiently guided us through the process with grace and expertise.
It’s rare to find such dedicated customer service these days, and I can’t thank her enough for making this special occasion even more meaningful. Highly recommend asking for Melody if you’re looking for outstanding service!
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October 2024 by Jagmeet Mundi
Nice to see Fil Liubomyr yesterday. He was professional to introduce watches for us. I will see you soon.
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October 2024 by Dylan Wong
I had the absolute pleasure of meeting and working with Josh on getting the dream Rolex timepiece for my graduation gift. Very helpful during the entire process and I wouldn’t go anywhere else to get any watch. Thank you, Josh!
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October 2024 by Devon Budansew
I’ve been a consistent client of Birks for a long time and have received exceptional service with each purchase. I recently acquired a special watch that I’ve been waiting on for years and the experience was beyond expectations. Connie was very excited for me when she called with the great news and I was in the store the next day to pick it up. I can’t recommend her enough! Thank you Connie!
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October 2024 by Christopher Vu
Working with Fil was great from start to finish. He’s a professional through and through and made my first Rolex purchase a memorable one.
I’d like to add a shoutout to Josh who is also a legitimate watch enthusiast. I always enjoy popping into the store because of these gentlemen.
