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May 2024 by Mariya Ivanova
Purchased some items online and came to exchange. They told me I could not do this even though the receipt explicitly said that sale items could be exchanged. Disgusting customer service - they told me it wasn't their problem and that I could go figure it out with customer service myself!!!
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February 2024 by Dobra Ash
The Chinook Mall MAC Store has gone downhill quickly. It used to offer friendly service and expertise. Now, it’s just frowns and shrugs.I sure miss the Nordstrom’s MAC section.
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February 2024 by kristi woo
Weird experience. The m.u.a, Kaitlyn? I think that was what her necklace said, did not like that I thought the lipstick looked a bit orange on my complexion, almost offended at my suggestion? Also, they were helping another customer when I went to checkout, so we chatted for a sec, and she dismissed me to wait for her up front? Kindly, another associate began to help me with that process, but the original m.u.a also seemed offended that this was happening. The checkout process was just as uncomfortable. Even my asking for a make up wipe seemed not acceptable to her— not usually on my radar to feel bad after leaving from MAC but today was weird. I will not choose said m.u.a to help me again.
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January 2024 by Mary Genevieve Gutierrez
My go to store. Recently Hanna assisted me and Mom on getting the right lipshade. Always friendly and professsional staff. Will come back for more.
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August 2023 by MacKenna Christophe
I went to MAC today to look for a pink/nude lipstick and Cecily went above and beyond. She was respectful, kind, welcoming, and helped me find exactly what I was looking for! She was honest when a colour would look nice and when she felt something else would look better. I had an absolutely wonderful experience and I will definitely be coming back to the Chinook store and see Cecily. I was beyond impressed and very grateful for Cecily's knowledge and kindness.
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August 2023 by Marie G
Worst customer service ever.I am guessing if I was a white woman they would have given me the time of day. Walked in and was completely ignored, knew what I wanted, and I did the greeting to them… then I said I knew what I wanted and they ignored me and rolled their eyes and did not help me so I walked right out and ended up going to a different MAC elsewhere.
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May 2023 by Madison Floreani
Got the most perfect lipstick shade match from Dan last week, I’ve worn it every day since! Best service I’ve ever received in any cosmetics store!! Most pleasurable and respectful customer service experience 10/10!!! They were so patient with my pickiness definitely deserves a raise???
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May 2023 by Deborah Weldelibanos
Tahany, a Mac cosmetics associate was so helpful and provided excellent customer service in helping me choose colour corrector and concealer.
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February 2023 by Adelaide Everett
The employees are a hit or miss; they’re either very helpful and pleasant or unwelcoming and judgemental.
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January 2023 by Jay
Got my eyelashes done by Alana/Alysha in November and was very happy. She was very caring and friendly and went above and beyond to ensure I was satisfied. Would have left review sooner but life happens and I’m doing it now. Will definitely return for next eyelash appointment.
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January 2023 by Anita (Missmini)
I’m a long time mac customer but today I have the BEST employee help me, Dannica was amazing! She is very attentive, knowledgeable and friendly! She searched for multiple items for me and had great recommendations! This girl really knows her stuff! Thank you Dannica :)
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November 2022 by Kushal Satrasala
Good deal during Christmas season. Buy for 75$, 20$ discount
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November 2022 by Caroline Stoppa
The worst customer service. I went with my mother-in-law and the sales girl was very rude. A very bad experience for a person who really wants to buy something, off course we didn’t buy anything.
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November 2022 by M Szlamp
I rocked into MAC on Sat Oct 8 around 11 AM looking like a hot mess after discovering someone smashed into my car. Tahany & Alisha were compassionate and patient (I was admittedly all over the place), they took their time to help me find and test the products I needed. There was no judgement, no rushing, just helpful advice, amazing service and some pretty neat chats in between. They certainly went above and beyond and for that I am incredibly grateful.Ps-The products they helped me pick out have addressed the issues I've been struggling with FOR AGES (separation of product, texture and coverage). 100% will return, and I hope I get to run into them again.
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November 2021 by Daniella Geniculo Papa
Got a beautiful birthday gift for being a MAC lover. Got really happy, thank you!
