London Drugs is a 100% Canadian-owned business focused on local customer satisfaction across Western Canada. The stores are dedicated to providing a superior, customer-focused shopping experience. Services include passport and ID photos with a guarantee, and comprehensive TECH services for software, hardware, setup, and repairs, including as an Apple Authorized Service Provider. Customers consistently report good experiences and highlight some of the best customer service. Staff are frequently described as patient, gracious, kind, helpful, friendly, and professional, going above and beyond to assist. Specific examples include employees calmly helping with challenging passport photos for children and expertly assisting with significant electronics purchases like cameras and drones, even facilitating inter-store transfers to obtain out-of-stock items quickly. The photo lab service also demonstrates exceptional care, with staff compassionately fixing customer errors by rush-printing meaningful orders to alleviate distress. This consistent dedication and kindness make hectic errands more comfortable and less stressful for customers, embodying true customer service.
