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January 2024 by Haley Murphy
Extremely disappointed in the service here. I’ve been told my prescription will take 45 minutes to fill then told when I came back the next day that they didn’t even have my medication at the pharmacy and they needed to order it. I then came back two days later and waited in line for over half an hour and was told the prescription still wasn’t ready and that they didn’t have my medication even at the pharmacy. They searched the pharmacy and couldn’t find the medication, the only thing they did was offer me the name brand medication for triple the price. Then after 45 minutes of waiting they said they found 3 months worth in the back and the worst was I received no apology or acknowledgment that they could have done better. I was made to feel like it was my fault. Definitely not going back here ever sadly.
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January 2024 by Violet de Matos
The staff are friendly enough, but I sincerely do not understand on any level what takes 1 hour + for a medication to be refilled. Not a single person waiting has received medication in the hour I’ve been standing here waiting. The staff walk back and forth as if they’re doing something, and yet no one is getting rung up and the line is only getting longer. If it’s a short staffing issue - hire more staff. If it’s an issue with the ‘system’ then get a better one that is more user friendly to work with. Sadly an hour is the average wait time, with the longest I’ve stood waiting just over 2 hours. If you read any of these reviews, seriously listen to them and take your prescription elsewhere.
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October 2023 by Kristina Tustin
You would think a pharmacy would not argue with you on filling a prescription that you need. Had to argue to get a the prescription filled and follow up every day (took 5 days for it to be done). I also had to tell them more then once to run my benefits. All while I am sick and needing the prescription. I will be looking for a new pharmacy.
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September 2023 by Sovanny Oum
I called to refill a prescription they said it would be ready in 45 minutes. I came 2 hours later. It took me 30 minutes to drive there, I waited in the pick up line for 20 minutes, for them to tell me that it’s not ready because their too busy and I would have to wait another 10 minutes. I told them it’s ok that you’re busy but why wouldn’t you tell me that I wouldn’t have stood in this line and wasted my time coming here. They are very inconsiderate, they shouldn’t take on a task they cannot commit to, people need their medication. I would’ve taken my prescription else where had I know.
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July 2023 by No R
Do not go to this pharmacy ever! The staff won't even acknowledge you and they work extremely slowly. They have two lines one for prescription drop off and one for pick up. I couldn't get one drop done in an empty drop off line after 40 minutes of waiting. Meanwhile the line for pick up moved at a snails pace. I think they managed to process 2 people in the near hour I was standing there. You'll get better service at McDonald's than you will here.
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June 2023 by Google user
Do not go to this pharmacy ever! The staff won't even acknowledge you and they work extremely slowly. They have two lines one for prescription drop off and one for pick up. I couldn't get one drop done in an empty drop off line after 40 minutes of waiting. Meanwhile the line for pick up moved at a snails pace. I think they managed to process 2 people in the near hour I was standing there. You'll get better service at McDonald's than you will here.
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November 2022 by Jocelyn Mariee
I've been trying to get my medication filled for two days, now. The pharmacy my medication was faxed to is closed tomorrow so I'll be waiting until Monday for the pharmacist to fill a freaking prescription.Was told it would be filled today and I would receive a phone call. Haven't gotten a call, so I went in 10 mins before they closed when I realized that was the case. Pharmacy was closed early.3 days without medication for my nerve pain :)Will not be coming back, considering the last time I got it filled here they gave me 10 days of pills instead of 30? Like how do you even make that mistake?
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October 2022 by Raymond Bennett
They were very polite on the phone and answered all my questions.
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September 2022 by 7S
I understand times are a little rough with covid and staff shortage. But seriously guys waiting times are ridiculous. We just need our medicine. Phones calls get ignored sometimes. I reallyHope the government and these big companies can support these workers more somehow.
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February 2022 by 8 7
I understand times are a little rough with covid and staff shortage. But seriously guys waiting times are ridiculous. We just need our medicine. Phones calls get ignored sometimes. I reallyHope the government and these big companies can support these workers more somehow.
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January 2022 by Nabin Limbu
Went to book covid-19 vaccine but one of the Filipino lady staff treated me so rudely. I do not recommend this pharmacy.
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January 2022 by liz nicole
The absolute worst pharmacy in ne calgary. Go literally anywhere else
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January 2022 by AJ
Poor service
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January 2022 by Ps
I let it go the first time when I got charged wrong even though my insurance is already in their database. But recently they made a big mess with my prescription where they gave me two different brands which mixed together was making me extremely nauseous. No only did they not ask if I was okay with the other brand they also keep losing my refills and my doctor has been getting very frustrated with having to call it in.
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December 2021 by Melissa Nicolas
I’ve been filling my meds here for over 15 yrs, I’ve never had an issue. Everyone has always been great!
