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October 2023 by Cal B
The manager Ashley T went above and beyond to help us with a warranty issue we had on our toddler's shoes. Amazing customer service from her!!
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August 2023 by Ayda Swarēz
Bad customer service first time and last..
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August 2023 by ragaie aguib
The worst customer service I have ever seen. My shipment has been lost and they are asking me to wait for about 30 days since I placed my order to get the conflict resolved with their shipping company. They are not caring about the customer satisfaction at all. Never buy from them again.
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June 2023 by K S
The service was amazing, we had Jordan help us with absolutely everything we needed and we ended up getting multiple pairs of shoes.
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December 2022 by Alix Latham
Went in Yesterday Dec 27 to look at some shoes and was met with the most unprofessional group of girls working. These girls were standing around talking so loud gossiping to each other in a circle and completely ignoring customers. It was so uncomfortable and they were swearing in-front of children. There was one girl who asked if we needed anything but that was about it. Normally I wouldn’t care but they were so loud and obnoxious and my 5 year old was commenting on how much they were swearing. Definitely won’t be shopping there again, will stick to Chinook mall where they are much more friendly.
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September 2022 by Harveen N.
I just got some docs from here and I believe hee name is Sabeena(I’m sorry if I spelled that wrong :( ) she was such a sweetheart and made sure I had whatever I needed! I love staff that just makes you feel so welcome and happy!
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August 2022 by Mariana Fragozo Leon
Dissatisfied custome, most likely won’t be shopping at this store again.Went to buy a pair of shoes, found the ones I wanted only they didn’t have the size at the store so I asked if we could order them online and get them shipped to the house.Took them forever to do the order online only for them to order the wrong size (wanted a size 9 in women’s size, got a 5.5 in women’s size). Went back to the store to le them know they had ordered me the wrong size, the lady who helped me was giving me attitude almost as if it was MY fault they had ordered the wrong size. Then they said they didn’t have the size 9 in women they could order a size 7.5 in men - I specifically asked if the model would change at all just because it was a men’s size they said no, the style was unisex. Agreed to get the size 7.5 men, then the lady says “hopefully they’ll get the shipment right this time and you won’t have to come back” - no professional at all.Get the order days later, only to get them wrong style of shoe. I wanted the “authentic” style since the beginning and ended up getting the “old school” style the second time.At this point, I just wanted my money back. Waste of time and gas.
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December 2021 by Jen
Returned some shoes and was offered with some attitude and eye rolls from a female senior staff who I guess wasn’t happy with the fact that I came to return shoes I bought online. Too bad. Bad energy and I will not be re-buying at your store…
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December 2021 by Jay
Returned some shoes and was offered with some attitude and eye rolls from a female senior staff who I guess wasn’t happy with the fact that I came to return shoes I bought online. Too bad. Bad energy and I will not be re-buying at your store…
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November 2020 by Jamie Percival
Really awesome service. Enthusiastic, honest and engaged employees. They put my shoes on hold for me for an extra day since I couldn’t make it on time. Very impressed.
