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April 2024 by Wei Q.
Our today's encounter with the dealer, Mr. Lishun Yue at Fifth Ave VW was odd. We were introduced to this dealership at NE by a friend although it is far from where we live. We had the appointment with Mr. Yue at 4:15 pm. In order to be there on time, we left home at 3:20 pm and we arrived 10 min prior to the appointment. We saw Yue was rushing and we said hello to him. Since then he never showed up and we had no idea where he was. We waited until 4:40 pm and decided not sitting there more and wasting our time. We sent him a message telling we were leaving. He responded with "That is alright. I am running late". After that we had never heard anything from him. We were not impressed. The way of service from this dealer was rude and not trustworthy. We do not recommend this dealer.
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February 2024 by H L
Had a great and easy experience purchasing a vehicle from VW Fifth Avenue. Everything was made easy and simple right from the start by James. He also follows up to make sure everything is going well with the car.
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February 2024 by 遥陆
Special thanks to sales representative Lishun Yue for his professional service and to Finance Manager Mac for his diligent and pleasant approach. Lishun Yue demonstrated excellent professionalism and guided me through the car buying process with enthusiasm and patience. Mac, the Finance Manager, is a very serious and nice person, and I appreciate his dedicated work in handling the financial aspects of my purchase. Thanks to both of them and the entire team for making my car-buying experience smooth and satisfying.
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February 2024 by Richard Walsh
Starting off, the vibe at Fifth Ave VW is just different—in a fantastic way. From the moment you step in, it's clear: these folks aren't just about business; they're about making genuine connections. And that's a breath of fresh air.Now, let me talk about Nic. This guy's knowledge on the new ID.4? Stellar, to say the least. We were initially just dipping our toes into the whole hybrids vs. EVs pool, trying to suss out what's what. Nic, though, he took a different approach. Instead of bombarding us with specs or pushing us towards a sale, he actually took the time to get to know us. Asked real questions about what we liked, our lifestyle—stuff that matters. This wasn't your run-of-the-mill dealership experience where they're all about the numbers. Nic made us feel seen, understood, and, most importantly, he guided us without pushing us down a path. That's rare, and it mattered.And it wasn't just Nic. Meeting the staff across all departments before we even talked deals made us feel like we were joining a community, not just making a purchase. They made sure we felt comfortable, not just with the car, but with the people behind it. That's golden.The entire experience was a riot, in the best way possible. We shared laughs, swapped stories, and, honestly, it felt like hanging out with friends rather than hammering out a deal.So, if you're in the market, curious about what's what with cars these days, or just want to be treated like a human being when making a big decision, Fifth Ave VW is where it's at. They don't just sell cars; they make sure you're getting the right fit for your life. And they have fun doing it. How cool is that?In a world where everything feels transactional, it's refreshing to see folks who still value the human connection.Loving our new ID.4!
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February 2024 by Callan Lawrence
Picked up my 6th VW from Fifth Ave over the weekend! Dealing with Lee and Derek was stress free and super easy. Fifth Ave is one of the few dealers out there that is transparent. I knew what I was buying and for what price, which is hard to find these days. I’m loving the new Atlas so far, and can’t wait to utilize it when picking up my first born from the hospital over the next couple weeks!Thank you to Grace as well for her help on delivery day with my previous VW!
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February 2024 by Janine G
Great service!
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February 2024 by Tyler Bayn
Went to the parts department 3 times to try to resolve an issue with a window washer pump I bought but each time they said the manager needed to be there yet was never there. Spent hours trying to put my new pump that I received from VW in my car but the barb wouldn’t fit the clip no matter what I tried. Then after putting my car back together I left it and later learned from the manager on the 3rd visit back after 2 demonstrations to VW employees that you need to buy the clip too as the barb is 1 mm different. NO ONE TOLD ME THAT VW changed the part. Everyone there I talked too and on their parts data base says nothing about needing to buy an extra parts earlier. Anyhow they wouldn’t return my pump as it had been used (tried to be installed) and wouldn’t even give me a little plastic clip for my troubles to make it work. (Probably costs them like 10c) and wanted me to pay $30 for it. Next car I buy will not be a VW. In addition my wife’s mom is needing a new SUV she has a desiel VW 2015 right now and wants my opinion as she doesn’t know cars but trust me she will be going Acura or Lexus now. Customer service matters and the manager Mike at 5th street VW cost VW over 80 grand in sales over a little pump. All my wife’s family drives VW. I’m sorry but not impressed at all with the customer service.
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February 2024 by Ahasan Kazi
My experience purchasing a car at Volkswagen Fifth Avenue was nothing short of exceptional. From the moment I walked in, Sales Associate Mr. Lishun greeted me with professionalism and genuine enthusiasm. He patiently listened to my needs and guided me through their impressive selection of vehicles, providing valuable insights and assistance every step of the way.The excellent service didn't stop there. The Financial Service Manager and Sales Manager went above and beyond to ensure I received the best possible deal and financing options tailored to my budget. Their expertise and attention to detail made the entire purchasing process smooth and hassle-free.Overall, I highly recommend Volkswagen Fifth Avenue to anyone in search of a new car. The combination of outstanding customer service and quality vehicles truly sets them apart. Thank you to Mr. Lishun and the entire team for making my car-buying experience memorable and enjoyable.
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February 2024 by Jahin Zaman
I got a new id4 from these guys this past weekend and my car purchase experience was nothing less than exemplary. Lishun was the one who helped both myself and my dad (who also ended up getting a car) every step of the way from opening the door for us when we arrived at the dealership after talking digitally, to sitting with us on the test drives to answer any questions we had about the car, to his incredible patience and action getting us an honest to god incredible deal. If I could rate higher than 5 stars I could. I love my car and anytime in the future I or anyone I know needs a new car I won’t hesitate even for a moment to recommend this place and Lishun.
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February 2024 by Andrey Masalov
Had a test drive of Tiguan with Lee today. Very professional manager. Highly recommend.
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February 2024 by Susan Pribyl
We bought a Volkswagen Beetle at 5th Avenue and were very impressed with the whole experience. The dealership was so clean, bright and the staff extremely friendly. Our salesman, Tudor, knew his Volkswagen’s inside and out as had been working with Volkswagen’s for 20 years. Tudor was so friendly and professional. The day that we picked up the Beetle was seamless… the paperwork, explanation and tour of all the options on the car, and the payment was all very organized in a timely manner. We would definitely buy another vehicle from them. Outstanding service!!!
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February 2024 by Tj Descheneau
Best service staff in all of calgary! Will definitely keep coming back!
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February 2024 by Amanda Wormald
Great!
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February 2024 by Garry B.
Excellent customer service,I purchased a used car from them and was treated with courtesy and professionalism.I highly recommend Fifth Avenue Volkswagen!
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February 2024 by Sarah Smutko
The moment I walked into the building, I was greeted by friendly staff. The sales experience was top quality. I would buy all my future vehicles from Fifth Avenue VW. I will be taking my vehicles here for all service. Best customer service hands down!!!
