“I would like to thank CC, Parwana, and Aisha with the superb job that they do everytime I walk in to the branch they don’t fail to greet clients and always very prompt with their service. I couldn’t emphasize how important it is to have good frontline workers like them in the branch. They make clients feel that they are being taken care of everytime. I’m very happy with the 16th Ave team as a whole as they are very knowledgeable about current products and offers the credit union offers very updated. Way to go guys. Thank you for all the hardwork that you do.”
“Yasmin is hands down the best mortgage broker I've personally ever dealt with. She goes above and beyond for her clients and made sure every need & question I had was answered. She is very hard working and made us feel incredibly comfortable in our decision. I wish every bank had a Yasmin working for them.”
“It’s to bad that Connect First can’t have a lot of these reviews removed. I have been a First Calgary member for 23 years and they’ve been great over that period. I have never paid bank fees (Youth Account -> NoFees) and have had exceptional service in branch and through call centre.RECENTLYYes, First Calgary did merge with Connect First and it was not as seamless as they would have hoped, but as far as I can tell have resolved all the issues. They HAVE sent out proper communication advising of the online banking going offline over the long weekend over email AND a pop-up in the app login screen (despite what every bad review on here is about, it’s 2021 people read your emails for important info it was loud and clear as day as well as many options to help avoid any disruptions). The only thing that annoyed me was eTransfers used to take a couple hours to send before First Calgary recently updated the system. After the merge it went back to a couple hours, but guess what, after the posted disruption to service it’s back to instant.Anyways, my rant is more about how people are ridiculous and can bash a company just because they are ignorant and don’t read their emails.Also, First Calgary has no fees, with the same or better features than most big banks. They’re kind of a no brainer for daily banking.”
“Its a great branch, the staff really pays attention to finding right solutions for your financial needs. If you ever come across a line up, they are making sure your concerns are heard and taken care of.”