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April 2024 by Allison M.
Not a great customer experience at the service department when you go in. Went twice and had the same experience both times.
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January 2024 by Bob S.
They sold me a Kona Trend with major oil dilution issues. They fix the symptoms but not the problem. Never have parts. Lost 1 month in the shop in the first year I owned it. Terrible communication. Never believe them when they say they will call you back.
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January 2024 by Osman S.
Don't waste time with this dealership. Both sales & service suck, one lie after another. Sadly wasted 3 hours trying to trade in my car (which by the way they called me about setup an appointment and when I came in had no idea what I was taking about, or who called and set up the time - major red flag) Save time and money do not fall for their hard sell tactics,
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September 2023 by Julia H.
I purchased a used Santa Fe and had a few issues. Could not get a straight answer from the sales person ( Mo ) But could not even get a sales manager to call me back. I am have real issues and no calls. I will be gong to Amvic or where ever I have to go to get some attention on the issues. The only great one I spoke to there is Jen. She is wonderful at taking care of the sales peoples problems when they drop the ball.
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August 2023 by Raman S.
My encounter with Country Hills Hyundai left me disheartened and frustrated, a heavy cloud of disappointment settling over me. The experience was like a roller coaster of emotions, a journey that began with excitement and ended in bitter disillusionment. Let me walk you through this ordeal, step by step, so you can understand just how deeply this has affected me. It all started with my anticipation of exploring premium car options at the dealership. Hoping to drive away in a Genesis G70, I met Kim, a sales representative. However, her lack of enthusiasm and knowledge left me questioning the service quality from the beginning. As we moved forward, a Genesis G70 with a slightly cracked windshield caught my attention. Despite the flaw, I felt drawn to the car and decided to proceed. As the process evolved, discussing the trade-in of my well-kept 2020 Honda Civic Touring became a turning point. The negotiation felt like an uphill battle, and the valuation offered, a meager $27,500, for a meticulously customized car, was a gut-wrenching blow. Seeing my beloved car reduced to such a low value was disheartening. Adding to my dismay, the proposition of fixing the cracked windshield for an extra $3,500 was baffling. Who would want to pay for repairs immediately after purchasing a car? It felt like they were testing my patience and sanity. Despite these alarming signs, I persevered, hoping the negotiation would yield a reasonable outcome. After extensive back-and-forth, a price was settled upon, and I handed over a $2,000 deposit, believing this marked the beginning of a smooth transaction. However, reality struck hard when I sat down with Joseph Atkin, the finance manager. Joseph's attitude was far from reassuring; he began by stating that obtaining an interest rate of 9-10% would be a "miracle" in the current market. His undermining of my financial standing was both disheartening and unprofessional. I requested loan options for informed decision-making, but Joseph's promises of getting back to me went unfulfilled. As days passed with no progress, I felt powerless and frustrated. My attempts to contact Joseph or anyone from the dealership were met with vague assurances and empty promises. It was as if they were intentionally keeping me in the dark, testing my patience. By the time Saturday arrived, my frustration had peaked. I had to practically beg for updates, and when I managed to get through, the answers remained vague. Their disregard for my time was evident, and it felt like they didn't care about my significant purchase. With no progress on Sunday, I felt increasingly disheartened. The lack of transparency and communication were taking an emotional toll. It was bewildering that a business would treat potential customers with such indifference. Finally, on Monday, I took matters into my own hands. I went to the dealership in person at the agreed-upon time, ready to proceed. Joseph was waiting, but what followed was a chain of revelations that shocked me. Joseph disclosed he had secured a loan, yet he conveniently omitted the bank's name. It was a red flag. He presented three financing options, each more bewildering than the last. The frustration was becoming unbearable. Despite my exhaustion, I chose an option and visited the Genesis. However, it was a nightmare. The car was fuel was nearly empty, included items were missing, and the rims were changed without informing me. When I confronted the sales rep, her response lacked acknowledgment of the mistake. It felt like they were testing my limits. The final blow came during the paperwork review with Joseph. I noticed the financed amount was $7,000 more than agreed. They had slipped in a $6,000 charge for an extended warranty, never mentioned before. This hidden charge felt like a betrayal, taking advantage of my inexperience. Joseph's attempt to deflect blame felt insincere, and then he revealed that switching to a standard warranty required a new loan and an $800 fee. It was a situation that benefited them at my expense. I made it clear I
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May 2023 by Kathy S.
I to am waiting on info for my 2022 tucson hybrid, no communication at all, it's suppose to be a 5-6 hour fix, it's been there for 2 days now. Unlike the gentleman with the palisade, my husband got a loaner (probably because he was stranded there), only to get that thrown in his face today! If there's a problem, pick up the phone! I usually get a text from them, this time nothing I just want my car fixed & returned.
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May 2023 by Graham G.
Under 1500 km on a brand new pallisade. Horn and air bag both need to be replaced. It is what it is I get it shit happens in the build process. However after repeatedly trying to get a loaner or rental the dealer finally set it up Friday....at 1pm. " Enterprise will call you to set up a rental" it's 430pm on Friday of a long weekend and no call. Call back to the dealer " it's out of our hands we have it set up so that's all we are doing". Are you kidding me! No sure how both my wife and I are getting to work with only one car. Thanks country hills Hyundai and Hyundai Canada for being garbage.
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January 2023 by The S.
Country Hills posted a elantra for sale for $22,924 brand new with stock#. I called and inquired if car was actually on the lot and ready for purchase, they assured me it was. When I arrived I actually sat in the car and verified it was the car advertised. Only when I said I would purchase it the price was suddenly $4500 more and was only this advertised price if I paid cash. I agreed to pay cash, then suddenly the car was not offered and was told I had to order the car to get that advertised price. 3 months maybe. I asked the salesman why stock# if it was not available for that price, He told me it was to get people in the door only. Still waiting for the car. Not family friendly at all. I thought they were a great dealership. Guess not.
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August 2022 by Anonymous P.
When it's in their best interest such as refinancing your car they are fantastic but when it comes to servicing you as the customer, they are not the place to go to! Good for making themselves money.
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September 2021 by Darcy D.
This dealership and service depart should be rated at -5 or worse.NOTHING but issues from the buying process to the service department just being the absolute worst people to deal with cars. A year ago we were told it would be 5 days to get the car in stock. A month later it finally arrived. Over the last year with service appointments we have had the most joke excuses on why certain things were not done.The service "manger" Gagandeep Sandhu sure doesn't give a s*** about a customers experience or the damage his staff left on a car. Sounds like he's more worried about clocking out and going home then the image of the dealership.The oil changes have been day long events which include a car wash, but the "wash" always seems to be broken. They even wanted to "buy" a review removal by offering a gold detail package for all the issues we have had.Then we take it in again thinking it's going to be better as it was promised multiple times and now the car we took in is returned damaged. Damage with is VERY obvious it was done after the car was washed and shined as it's still flaking plastic off the bumper. I understand trying to save face and review cameras but you don't wash and polish a scratched out plastic surface for it to still contain dirt and dust in it.-5/5 stars STAY THE HELL AWAY!
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April 2021 by Tatiana L.
I would not risk to do business here. I tried to buy a vehicle with this dealership and the salesperson BK Khusro led me to believe I was buying a non accidental car, saying they did not have a Carfax history or maintenance history but only their own technician's certification. After receiving a valuable information from someone else I realized there was a Carfax history and that that same car had over 12000$ in damage with accidents and so much more. The salesperson tried to cover it up by speeding the purchase and saying I should pay a deposit if I want this offer to be available otherwise there is another person wanting it, with the I formation I was able to avoid this purchase and so many problems along with it! Please be careful buying from this dealership and read more reviews about it! It is worth your time, money, and not to have to deal with fraud.
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February 2021 by Chelsey H.
Absolute worst scam artist!!They messed up my paper work and instead of taking ownership of their mistake. They covered it up with a LIE . I was even able to prove their mistake and was laughed at ! This lied cost me thousands of dollars!!!You would think a professional and reputable company would own up to their mistakes and not have a costumer pay for THEIR MISTAKE . Nope instead hide it !Jessica yelled and swear at me that she is sorry this happened but can't help . This all because the employee that did my paperwork no LONGER WORKS THERE? Then get passed to Joseph who promises to get to the bottom of what happened. A week later comes back to me with a new excuse that it's not that the employee doesn't worked there but it's cause the paperwork was DENIED! A year and a half later you saying the paperwork was DENIED!?This was not true so I personally contact the bank who confirms this loan was not DENIED, if it had been the dealership would have known right away !Instead of admitted that this paperwork was not filed due to an employee problem, it cost me money!Completely unfair !DO NOT BUY FROM THEM , whoever you do paperwork with may or may not work there and it will cost you !Spoke with the General manager yesterday who laughed and could not provide proof of this so called denial, but this is the only way to avoid this paperwork mess up with out taking any responsibility! I Hope they are happy with doing this to a single mother on a limited budget! And I hope they all enjoy their day
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February 2021 by C T.
Call your insurance before making a factual, truthful decision for vehicle purchase from this dealership. This dealership harrasses my referral as she never agreed to a vehicle purchase. Problem is she didn't take keys, didn't get insurance, didnt open/touch keys, didn't drive vehicle off their lot. This dealership mislead and intentionally misrepresented value/insurability of vehicle due to hail. Good thing insurance caught onto slimy deal. Now question, if a dealership has vehicle not touched, not insured and no keys to potential customer, why the harassment 6 months later?? she signed contract at the moment of sales pressure and minutes later, insurance would not insure so she refused the sale. Dealership must bully behavior refused to cancel contract after her few minutes after signing. Vehicle never moved, no keys, not opened inside vehicle, never left dealership lot as the customer refused the deal due to misrepresented, breach and misleading sale. Another referral I sent had chosen to see what type of hail damage sale was offered. Same run around but he got a credit hit not authorized and thankfully he wouldn't sign. 2 for 2 horrible experiences. Today I received a courtesy call, told them stop calling, not interested and don't have their vehicle deals anymore as I got rid of my vehicle from there.
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February 2021 by Joyce L.
If you value your time and money, I DO NOT recommend this dealership especially their service. They have little knowledge of their service and take advantage of your money.I was dealing with them for 4 straight days, assuring me that my vehicle is as good as new. I could not drive my vehicle for 20km long for that 4 straight days. My car would shake and engine light is flashing. What's even worse is they could not even help me with the towing. My car is only almost 6 years old so getting AMA did not even cross my mind before this experience and I am out of warranty. If I did not reach out to their main office, they will probably charge me more bleeding me dry. Service manager did not even dare to contact me when I called to request him to.PS if they did a recall for your wiring and your engine, expect to spent thousands of dollars on it which is not even worth it. They will first tell you that it was the spark plug then another day something else. I spent $2k on mine on various things. Read the other reviews online (besides google) and you will see how bad this dealership is. I am baffled at how they got 4 stars review on google.That 4 days experienced with them should be illegal. I do not know anything about cars that's why I went to this dealership specifically because this is where I bought my car hoping they could fix my oil leak. It was stupid of me to go back to them after what I had experience 3-4 years ago.
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August 2020 by Hydra K.
I took my car for repair and oil change at this location. As per the website, and a huge poster in their waiting lounge, they are offering a promotion for parts and service (15% off for select parts and labour for vehicles with 100K - 179K kms). But my advisor did not apply the discount and bluntly said that it does not apply to my parts and replacement service. He did not even bother to check if my defective part is under warranty. I had to go to the parts department to enquire about the warranty and was told that the defective part is still under warranty and will replaced at a prorated cost. My advisor reluctantly processed the warranty on the defective part.When I asked about the promotion before paying the bill he started to tell me that he spent a lot of time to process warranty for the part and the installation is free of cost so he can't apply the promotion. It is a Hyundai original part that failed and warranty is provided by the Hyundai Canada. So they get paid at the back end to replace defective under warranty parts.If you can't honor your own in-store promotions, why bother advertising it on your website and also in the dealership. Very dishonest on their part. Seems like their parts and service promotions are a big scam just to attract customers.
