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October 2024 by Cathy Mckee
October 2024
I leased yet another car from Charlesglen Toyota!
I have dealt with this dealership for 30+ years and I keep coming back. The service and attention to customer satisfaction has always been 5 stars plus!
This recent 2024 Rav 4 hybrid lease (which is my third Rav 4 and 2 Siena’s and a venza before) is exactly what I had wanted.
The incredible service and care I received from Max made it easy to decide if I should “try something else” or stick with Charlesglen without any pressure whatsoever. He went out of his way to help me in any way that he could esp after the hail damage my car received this past August.
The finance person Jody was an absolute dream to work with! The deal was signed sealed and delivered without any hitches and no pressure to add things on to my package.
There’s really no point looking for a better vehicle and believe me I have test driven all of the same type of vehicles. No one can compare for the quality and the price and service.
I can not say enough about Charlesglen Toyota! The service and care they give their clients goes above and beyond what other dealerships do.
In particular … Justin Yang is amazing!!
He went out of his way to help me find my car which in the end was even better than I ever could have expected. He’s kind, approachable and knows the company inside and out. He solely is the reason I went back to Charlesglen yet again because he was always prompt and available to answer questions. He puts the client first not just the sale of a vehicle.
Nov 2022
Another INCREDIBLE experience at Charlesglen!!
I had my car serviced and arrived to pick it up minutes after they closed.
I was in a real predicament and had to retrieve my car and return the rental.
Not knowing what to do ( my only means of getting into my house was locked in my car!!) this lovely incredible human. Laura was locking the doors and leaving.
The service bay was dark and she found a way to get back in,
Not only did she stay with me until Tim Beach graciously came to help the rescue but she went totally out of her way for close to an HOUR after she was meant to leave (even leaving her car as she was driving away) to help me after we realized my car was secured. Unbelievably kind, care and competent and a real angel. Talk about customer service at the highest level!!
Laura ( like the chocolates!) you are one of a kind and Charlesglen is SOOOOO lucky to have you on their team! I can’t thank you and Tim enough!
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October 2024 by Shahpur Doost
They told me come over to have TPMS sensors checked on my Grand Highlander. When I arrived the lady at service told me she can't take in because they are busy. Is this a prank or what? Why did you guys asked me to come over then? Very unprofessional!
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October 2024 by Jannelle Alba
John Alamag was great and communicated everything well with us. Highly recommend him as a good service advisor.
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October 2024 by Ijay O
Outstanding Service at Charlesglen Toyota!
I had an exceptional car buying experience with Jaspreet at Charlesglen Toyota. From start to finish, he was professional, attentive, and incredibly knowledgeable. Jaspreet answered all my questions with patience and never made me feel pressured, ensuring I felt confident throughout the process. His dedication to finding the right car for my current needs made the entire experience fast and stress-free.
I highly recommend Jaspreet and the team at Charlesglen Toyota for their unmatched service. I’ll definitely be back to purchase my dream car soon ; )
Thank you, Jaspreet!
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October 2024 by Miles Seppola
Typical amazing service. Kirby, my service advisor, was amazing and explained everything that would be checked and worked on. After the service was completed he called and explained what the technicians had found and done.
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October 2024 by Hegi Laguisma
I made an appointment for an oil change and waited for 2 hours so after I got a call that the car was okay and they said your vehicles inspection was all green. I made an appointment for an oil change, not for a vehicle inspection. This is my second time making an appointment for an oil change, and my request for an oil change is not being made, so what else is my appointment for if it is not made? I want my car to have its oil changed before the due date of maintenance which was never done and I waited for 2 hours.
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October 2024 by Cameron Toth
Had a great experience working with Damon at Charlesglen Toyota. He took the time to understand our needs and was able to get us into a new vehicle.
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October 2024 by Farhad Mohammed
Thank you to Monique and her team awesome place. Very family friendly, easy going. Got the best options possible.
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October 2024 by Yang Vincent
Excellent service from Hanyang Wang!
A lot of help and support!
Strongly recommend!
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October 2024 by 1207 Sev
I had a great experience with Stephen Duke. Initially came in to look at a different vehicle, after a quick test drive and some discussion it became apparent there were better options to fit my needs.
He was an informative and helpful guide, providing a few different cars that met my current priorities, and I ended up settling on a excellent vehicle with low mileage and a pristine service record. Accommodated a trade-in and was quick to answer questions and concerns.
Great dealer experience and I would return with my business in the future.
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October 2024 by Chantal Chung
Max was super easy to talk to and provided lots of great advice. He was super quick to respond to any questions over text and always went above and beyond to help with any questions that came up. Everyone at Charlesglen Toyota were super friendly and accommodating and made purchasing my 4Runner super easy.
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October 2024 by Brijesh Patel
May is the salesperson. Very good customer service especially when you buy the expensive things. She took the time to understand my needs and preferences, guiding me through the various options. Were knowledgeable about the model and features, providing clear information that made the decision making process much easier. Overall, my experience with May was outstanding & would highly recommend May to anyone looking for a car. Making smooth and enjoyable experience. Thank You!
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October 2024 by Adrian Montales
I recently purchased a 2024 toyota tacoma offroad premium package and add some upgrades, I do really love the truck it comes out so nice…
Very smooth transaction..
All of the staff are so nice and very accommodating, supportive and very helpful specially to my sales agent “Val” Thank you so much!! You guys are awesome!
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October 2024 by Guia Perez
John in service was very helpful and knowledgeable. Always a pleasant time at Charlesglen Toyota!
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October 2024 by Ashley Pearman
Great buying experience!
