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September 2024 by Brandon Martel
Best service and communication I've ever had at any hyundai. Thank you! Car engineer light was on and was in limp mode. Apparently a known issue for my make / year. They handled it quickly free of charge
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April 2024 by Allison M.
Not a great customer experience at the service department when you go in. Went twice and had the same experience both times.
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January 2024 by Ravi Kumar Garlapati
Even basic service is expensive than Ontario.
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January 2024 by Bob S.
They sold me a Kona Trend with major oil dilution issues. They fix the symptoms but not the problem. Never have parts. Lost 1 month in the shop in the first year I owned it. Terrible communication. Never believe them when they say they will call you back.
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January 2024 by Osman S.
Don't waste time with this dealership. Both sales & service suck, one lie after another. Sadly wasted 3 hours trying to trade in my car (which by the way they called me about setup an appointment and when I came in had no idea what I was taking about, or who called and set up the time - major red flag) Save time and money do not fall for their hard sell tactics,
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September 2023 by Julia H.
I purchased a used Santa Fe and had a few issues. Could not get a straight answer from the sales person ( Mo ) But could not even get a sales manager to call me back. I am have real issues and no calls. I will be gong to Amvic or where ever I have to go to get some attention on the issues. The only great one I spoke to there is Jen. She is wonderful at taking care of the sales peoples problems when they drop the ball.
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August 2023 by Raman S.
My encounter with Country Hills Hyundai left me disheartened and frustrated, a heavy cloud of disappointment settling over me. The experience was like a roller coaster of emotions, a journey that began with excitement and ended in bitter disillusionment. Let me walk you through this ordeal, step by step, so you can understand just how deeply this has affected me. It all started with my anticipation of exploring premium car options at the dealership. Hoping to drive away in a Genesis G70, I met Kim, a sales representative. However, her lack of enthusiasm and knowledge left me questioning the service quality from the beginning. As we moved forward, a Genesis G70 with a slightly cracked windshield caught my attention. Despite the flaw, I felt drawn to the car and decided to proceed. As the process evolved, discussing the trade-in of my well-kept 2020 Honda Civic Touring became a turning point. The negotiation felt like an uphill battle, and the valuation offered, a meager $27,500, for a meticulously customized car, was a gut-wrenching blow. Seeing my beloved car reduced to such a low value was disheartening. Adding to my dismay, the proposition of fixing the cracked windshield for an extra $3,500 was baffling. Who would want to pay for repairs immediately after purchasing a car? It felt like they were testing my patience and sanity. Despite these alarming signs, I persevered, hoping the negotiation would yield a reasonable outcome. After extensive back-and-forth, a price was settled upon, and I handed over a $2,000 deposit, believing this marked the beginning of a smooth transaction. However, reality struck hard when I sat down with Joseph Atkin, the finance manager. Joseph's attitude was far from reassuring; he began by stating that obtaining an interest rate of 9-10% would be a "miracle" in the current market. His undermining of my financial standing was both disheartening and unprofessional. I requested loan options for informed decision-making, but Joseph's promises of getting back to me went unfulfilled. As days passed with no progress, I felt powerless and frustrated. My attempts to contact Joseph or anyone from the dealership were met with vague assurances and empty promises. It was as if they were intentionally keeping me in the dark, testing my patience. By the time Saturday arrived, my frustration had peaked. I had to practically beg for updates, and when I managed to get through, the answers remained vague. Their disregard for my time was evident, and it felt like they didn't care about my significant purchase. With no progress on Sunday, I felt increasingly disheartened. The lack of transparency and communication were taking an emotional toll. It was bewildering that a business would treat potential customers with such indifference. Finally, on Monday, I took matters into my own hands. I went to the dealership in person at the agreed-upon time, ready to proceed. Joseph was waiting, but what followed was a chain of revelations that shocked me. Joseph disclosed he had secured a loan, yet he conveniently omitted the bank's name. It was a red flag. He presented three financing options, each more bewildering than the last. The frustration was becoming unbearable. Despite my exhaustion, I chose an option and visited the Genesis. However, it was a nightmare. The car was fuel was nearly empty, included items were missing, and the rims were changed without informing me. When I confronted the sales rep, her response lacked acknowledgment of the mistake. It felt like they were testing my limits. The final blow came during the paperwork review with Joseph. I noticed the financed amount was $7,000 more than agreed. They had slipped in a $6,000 charge for an extended warranty, never mentioned before. This hidden charge felt like a betrayal, taking advantage of my inexperience. Joseph's attempt to deflect blame felt insincere, and then he revealed that switching to a standard warranty required a new loan and an $800 fee. It was a situation that benefited them at my expense. I made it clear I
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May 2023 by Kathy S.
I to am waiting on info for my 2022 tucson hybrid, no communication at all, it's suppose to be a 5-6 hour fix, it's been there for 2 days now. Unlike the gentleman with the palisade, my husband got a loaner (probably because he was stranded there), only to get that thrown in his face today! If there's a problem, pick up the phone! I usually get a text from them, this time nothing I just want my car fixed & returned.
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May 2023 by Graham G.
Under 1500 km on a brand new pallisade. Horn and air bag both need to be replaced. It is what it is I get it shit happens in the build process. However after repeatedly trying to get a loaner or rental the dealer finally set it up Friday....at 1pm. " Enterprise will call you to set up a rental" it's 430pm on Friday of a long weekend and no call. Call back to the dealer " it's out of our hands we have it set up so that's all we are doing". Are you kidding me! No sure how both my wife and I are getting to work with only one car. Thanks country hills Hyundai and Hyundai Canada for being garbage.
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February 2023 by Ashley Li
Ordered an Ioniq 5 from this location last May. The sales guy was really helpful and responded messages fairly promptly before we put down deposit. After deposit was paid, he never bothered to reply! No idea what the status of our car is right now
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January 2023 by The S.
Country Hills posted a elantra for sale for $22,924 brand new with stock#. I called and inquired if car was actually on the lot and ready for purchase, they assured me it was. When I arrived I actually sat in the car and verified it was the car advertised. Only when I said I would purchase it the price was suddenly $4500 more and was only this advertised price if I paid cash. I agreed to pay cash, then suddenly the car was not offered and was told I had to order the car to get that advertised price. 3 months maybe. I asked the salesman why stock# if it was not available for that price, He told me it was to get people in the door only. Still waiting for the car. Not family friendly at all. I thought they were a great dealership. Guess not.
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January 2023 by Indrajit Sarkhel
Overall the service is good, but few of the staffs are really arrogant, I am not sure why they are like that, must be the king and queen of some kingdom.
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August 2022 by Anonymous P.
When it's in their best interest such as refinancing your car they are fantastic but when it comes to servicing you as the customer, they are not the place to go to! Good for making themselves money.
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March 2022 by Jon iRo
Great service, clear and to the point prices, and friendly as well. They are accurate and not overcharging even though it’s a dealership. Respect.
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March 2022 by A. T. Valdez
Really hard to get ahold of anyone there. Understaffed. And once you do get ahold of someone, they try to spend as little time with you so they can move on.
