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October 2023 by sepideh h\
Helena helped me to find the proper sizes nicely with her beautiful smile
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October 2023 by Selin Bilgin
I am consistently met with excellent service at Browns, and each time the team have been attentive, friendly and professional. Special shoutout to Brendan who thinks steps ahead to thoughtfully suggest styles, sizes and shoe care. Thank you!
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August 2023 by Crafter
Highly unprofessional work place, they will hire you and make you wait one week and then tell you that your application has been put on hold and leave you unemployed
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December 2022 by Roberto Raposo
Always like this store,I buy my shoes here,a lot of variety and nice staff.
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December 2022 by J D
Yet another Browns with stellar customer service!Tonight I met Fazal when I visited Market Mall. He was fantastic to deal with - no pressure but very informative of manufacturers and gave me honest advice about fit and style. He even recommended another height of boot because it fit better with my proportions. He was “real” - seeking to understand what I was searching for and gave me some other considerations to leave with.Whatever training or strategic hiring Browns does for their team members works. I’ll definitely be a repeat customer, and feel comfortable going to either Market Mall or Cross Iron, knowing employees like Fazal will be there! Well done, Browns!
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February 2022 by Leeash Rahman
I went January 16th to compare sizes in a pair of boots my husband bought me for Christmas and just ask a couple questions about the fit of my boots, breaking them in, etc. I was helped by Tracy. She was fantastic. She went above and beyond to make sure I got the best fitting boots, getting a different size, insoles, and even showed me a trick to help stretch out the part that was bugging me. She was knowledgeable, patient, and kind, and made sure I left feeling happy and confident with my boots. There were two other very helpful ladies that came over to offer their experiences with these boots, and were also very knowledgeable. There is something to be said about staff that offer you excellent service, even though you have already made your purchase. I would come back based on this service alone. Thank you Tracy and team!
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November 2021 by Jimmy Zhou
A lot of the shoe selection had broken straps and segments, and they were pretty grubby and dirty. It was hard to get a grasp of what was nice when the display items aren't kept clean.
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September 2021 by Celine Boutilier
I came in to browse even after a staff member at another location told me that no store had the boots I wanted in my size. But you had them! And you even polished them up for me so they looked extra nice. I have other boots from here and the quality is very good at a reasonable price. Real leather and nade well.
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September 2021 by Toni Carlson
Liang, the assistant manager, gave me excellent service this week when I needed new shoes for work. His sales and customer interaction abilities were perfect and I was very satisfied. I will definitely be back.
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September 2021 by Ric Pelkey
Great experience tonight at Browns in Market Mall. The service was phenomenal. A few staff worked together (like a team) to set us up with the perfect pair of shoes for an interview. Chosen to match well with the shirt and tie. Very friendly and attentive. A shout out to staff Jessica B for being so patient, helpful, and knowledgeable. Experience was great and I'll be back for sure. 5 star experience!!!!!!
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September 2021 by Louis Nguyen
Came in just a couple hours ago with my bf. We weren’t even planning to buy just look but the sales associates were so sweet. The manager though not so much. While the associates were on the floor servicing us she was just behind the til looking not so in a good mood. (Older blonde lady) We were explained by her as well as the other associates any shoes marked with an E are exempt from the current buy one get one 25% off sale. We ended up with one male sneaker one regular price sandal and one woman’s sandal (not marked with an E). I had no intention to buy anything as we were there mostly for him. But since we got a small discount why not. I looked around for some sandals and finally found one. Checked the bottom and it had no E. while paying were told it’s actually not included and so I asked why since it wasn’t marked they should honour it or at least be somewhat apologetic. 25% is not a lot considering we were buying two other pairs one regular price as well. The associate looked understanding but the manager herself rolled her eyes as we told them we’ll just leave. The manager didn’t even explain or speak to our faces she whispered to the associate her responses then ran away. Why not just be apologetic and explain in a professional way to us yourself as a leader ? A manager? As a former retail manager I found that very unprofessional. At any store I’ve worked at retail is detail. It is your job as a manager to make sure your store is faced and tagged accordingly and if there is a mistake, you honour it. Doesn’t matter who did it wrong or forgot to tag it. At the end of the day the manager takes the hit, that’s your store. Head office should really consider refreshing your store managers professionalism. So not only have you just reduced your conversion rate but you also wasted your associates time lost a sale and turned us off from ever going to that specific location. Especially with E-Comm coming along brix and mortar stores should be OVERLY nice and empathetic or else why walk into a store at all? I’d rather just stay home and order to avoid such interactions. Shout outs to the girls on the floor dealing with her I’m sure she’s awful to them too. I could feel her eyes burning their skulls.
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November 2020 by Jamie Percival
Super rude. You feel like you are interrupting them at this store by asking them for a size.Finally after rolling her eyes an associate grabbed me a size.When I asked for a different option I got attitude. Tried to make small talk with other staff and got one word responses.She then brought shoes to try and just hovered over me while I tried them on. She obviously didn’t want to interact with me so I wasn’t sure why she was just staring at me while putting the shoes on. I wanted the boots but couldn’t handle feeling that uncomfortable. I left and bought the same pair at a different store.
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March 2018 by jzlh8455
I first want to start this review with: Julian, the manager at this Browns branch, provided us with a terrible experience regarding customer service. I typically buy shoes from this location for my daughter and wife. However, today I had the most annoying experience ever with their service team on returning two pairs of Hunter boots (one for my wife and one for my daughter) with my wife. First pair of boots we returned were my wife’s. The service team looked at her with attitude and judgement
