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October 2024 by T. L.
They did a great job with my vehicle repair.. it looks good as new. The reason I’m giving 3 stars is because I feel that their communication could have been better. They told me it would only take 1 week for my car to be repaired and ended up keeping my car for just over 2 weeks without any notice.. so I had to go without a car for a few days, as I only had a borrowed car to use for the first week. I felt kept in the dark during the process because they didn’t answer their phones whenever I would try to call for an update.
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October 2024 by Darshan Shah
The Owner / General Manager is very Polite, Humble and Problem Solving ..
Thank You ?
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September 2024 by Shan Datta
Insurance company suggested to go here. I put in the claim via mobile app. Rear right side damage. They took 3-4 weeks to review the photographs :-) Provided a quote of less than 5K and they gave an appointment 6-8 weeks out. Once the vehicle was there, they opened it up and said more damage seen and quote changed to 11K and parts not available. Patched up the car with scotch tape. and called back in three weeks and gave an appointment two weeks out. When the car was given back to them they said it would by July 30. Had to cancel my planned long weekend trip as they kept telling it wont be ready by Aug 06. Then I get a call on Friday Aug 02 at 3:30 to pick it in 1.5 Hours as they close at 5. They said the car was ready and detailed. The car is extremely dirty with some parts sitting near the passenger seat. Oh! one more thing, the front desk staff is extremely rude and have no clue what is happening with the car.
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August 2024 by Leslie Hand
Good work done good place to go
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May 2024 by Austin
I got rear ended in February & my insurance company recommended this place to take my car to. At first I was a little concerned about the reviews but I took it to Boyd’s anyway. It was an extensive repair since I was hit quite hard but Boyd’s managed to make my car look brand new again. Ordered almost all OEM parts to make it better. Staff has been super kind in informing me the status of my car etc.
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February 2024 by James 'YJ' Park (JP)
One word: RIDICULOUS
There are no communication standards between the staff on duty.
Customer is left in the dark
Front staff have no idea what is going on in the shop and you will be on hold for 3 mins just to tell you that she will "Call you back" but will never call you back.
Also
Double check
Triple check
Quadriple check
Your paperwork and charges
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January 2024 by James 'YJ' Park
One word: RIDICULOUSThere are no communication standards between the staff on duty.Customer is left in the darkFront staff have no idea what is going on in the shop and you will be on hold for 3 mins just to tell you that she will "Call you back" but will never call you back.AlsoDouble checkTriple checkQuadriple checkYour paperwork and charges
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December 2023 by Paul Haines
Wanted to give Boyd Autobody Royal Oak a shout out!! I had ordered some parts for my 2014 jeep jk and ultimately had to cancel the order. They not only helped get things straightened out but waved the restocking fee. Very appreciative of that around xmas!! Hope everyone at Boyd Royal Oak has a safe and happy holiday weekend!!!!
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December 2023 by Bernard Afriyiye
3 auto fixes for me and 3 excellent results.
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November 2023 by Lloyd S Lawson
very bad management team, expect to wait for few months to get back your car, strongly suggest dont go to this place.
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November 2023 by H. S.
This is just a comment but my insurance recommended this place but glad I took time to see the poor reviews. Do these people understand that people's livelihood and lives are in their hands? Hope the business fixes up and does better to stop these awful reviews. Sorry for the people who have suffered and too bad this business could have made such positive impact in stressful situations for people in our community that we depend on each other for.
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October 2023 by Erick Salas
I took my car to this location for some repairs (recommended by the insurance company), repairs were done in 2 weeks, the 2nd day after I picked up the car I had an overheating light on and had to take the vehicle to the car dealership for assessment, it turns out the staff at Boyd didn't properly connect cables/sensors so the car dealer technical staff had to correct the problem for which I had to pay, I stopped by Boyd to drop off the invoice to get reimbursed because it was a quality issue on their side, this was more than a month ago, I called them several times asking for the cheque and there is always an excuse, they accounting lady is on vacation, we can't find the invoice but we will call you back, I actually talked to the manager and same story, I called today and again the paper work is now in main office but no timeline to receive the cheque or any other information, to me it looks like they just don't want to reimburse the money I had to pay to fix an issue caused by their poor quality of work, very frustrating, if you can, avoid this Autobody.
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October 2023 by Jack Johnson
if u never want to see your car again… send it to Boyd! Started to forget what my car looked like from how long it took to get it back. Every day I would call, they’d say tomorrow, tomorrow, tomorrow. Receptionist probably memorised my voice at this point from how much i’d call. My car was supposed to be done in about 9 business days (latest) and it took almost a month! Holy moly! Was stuck at home conversing with the walls. Called my car a “little” car and hate the way they would talk to me. Whatever I have my car now
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October 2023 by Benjamin Small
My family had an incident with several Deer on the highway a few months back. Insurance were on the line with decision to repair and so were we.As someone in the trades, I can say with 100% confidence the workmanship completed by this Boyd location was top notch. The damage on the front end was extensive but everything is restored to a high level. Parts took a long time, but everything does currently, and I appreciate the approach to not cut corners and complete the job correctly.Thankyou GuysServices: Steering & suspension repair
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October 2023 by sahil bhamani
Save your time and choose a different company. It’s really frustrating. They give you a date, but when you show up, they say they don’t have your claim on file and there are no parts. What’s the point of giving a date and asking to come in if they’re not prepared? And this is the second time it’s happened. It’s a complete waste of time.
